IT Analyst, IO

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

VERY IMPORTANT NOTE: Candidates will be asked, as per the application process, to answer screening questions for each essential and asset criteria (education and experience). Candidates will have to provide specific examples, for each screening question demonstrating how they have acquired the education and experience criteria. Please note that it is not sufficient to only state that the qualification is met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate your answers to the screening questions. Failure to clearly demonstrate in your answers how you meet the screening criteria (education and experience) may result in the rejection of your application.

Intent of the process

A pool of partially or fully qualified candidates may be used to staff identical or similar positions requiring various linguistic requirements, various security profiles and various tenures within Environment and Climate Change Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ED1: Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EX1: Recent* experience working as part of a multi-disciplinary team in an IM/IT environment.
EX2: Recent* experience providing IT support**, training and advice to clients and/or technical specialists.
EX3: Recent* experience in installing, configuring, troubleshooting, or providing detailed support to hardware components and software in a Windows network environment.
EX4: Experience as a participating team member in the analyzing, recommending, planning and implementing of IT solutions or processes.

Definitions:
IM/IT: Information Management / Information Technology.
* Recent experience is defined as experience acquired within the last five (5) years.
**IT support is defined as providing technical help or knowledge pertaining to the installation, operation and maintenance of computer equipment and/or computer systems

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual BBB/BBB
English Essential
French Essential

Information on language requirements

K1: Knowledge of current trends and best practices in the IM/IT industry.

C1: Analytical Thinking
C2: Client Focus
C3: Results Orientation
C4: Teamwork

A1: Ability to communicate effectively orally.
A2: Ability to communicate effectively in writing.
A3: Ability to plan and adjust work based on changing priorities

The following may be applied / assessed at a later date (may be needed for the job)

AE1: Recent* and significant** experience in providing IM/IT support to VIP clients*** and/or Minister's Offices in the Government of Canada.
AE2: Experience working with business clients****.
AE3: Experience writing business requirements.

AE4: Experience in securing and/or administering any of the following IT components
a) networks,
b) servers,
c) firewalls,
d) load balancers
e) databases, and/or
f) cybersecurity (e.g application scanning DAST/SAST))

AE5: Experience with one or more of the following:
a) MS Azure
b) Amazon Web
c) MS IIS
d) Active Directory Administration
e) Linux/Unix Administration

AE6: Experience working in a Service Desk, Client Support Centre or similar environment providing IT support services.
AE7: Recent* experience creating and troubleshooting Windows update packages, third party update packages, and deployment packages within the SCCM console environment.
AE8: Recent* experience creating and troubleshooting IT scripts.
AE9: Experience with supporting, troubleshooting and/or administering a M365 tenant.


Definitions:
IM/IT: Information Management / Information Technology.
* Recent experience is defined as experience acquired within the last five (5) years.
**Significant experience is defined as experience normally associated with full time performance of
duties for a period of two (2) years or more.
***VIP clients refers to Assistant Deputy Ministers (or equivalent) and/ or their senior inner office staff
****The person or group who is the actual or prospective end user for the IT service/application

OPERATIONAL REQUIREMENTS
-Willing and able to work overtime on occasion.

Conditions of employment

Reliability or secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.