Business Analyst / Senior Analyst / Operations Advisor

Update: Please note the closing date for this advertisement is now January 13, 2023.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Veterans Affairs Canada is committed to building a diverse workforce that is representative of the Canadian population through equitable and accessible employment practices. We strive to achieve an inclusive and open work environment that embraces a variety of perspectives where accessibility is a central pillar to all. These qualities help us make a positive impact in the lives of our increasingly diverse clientele, in a workplace where everyone’s contributions are valued.

Veterans Affairs Canada is seeking talent from a wide range of communities, identities, and backgrounds. We value the experience of diverse groups of women, men, and gender diverse people. Using a Gender-based Analysis Plus lens, we recognize that there are multiple characteristics that intersect and contribute to our social and professional identity. These include race, ethnicity, religion, age, mental or physical disability, sexual orientation, education, veteran status, and more. The interaction between these factors has a positive influence on how you, as an employee, help us develop, implement, and deliver the services and benefits we provide. We are committed to establishing a workplace culture that is accessible by design to ensure that all employees are fully supported to flourish in their roles.

We welcome members of equity seeking groups to apply and recognize that the current Employment Equity Act does not fully encompass all equity seeking group members. If you are a member of the groups indicated in the Employment Equity Act, we respectfully request that you self-declare during this process. These groups include women, aboriginal persons, persons with disabilities and members of a visible minority community.

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications and, if applicable, other (nonessential) qualifications.

It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples.

Information on your skills, experience, etc. provided in the screening questions should also be provided in your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

Candidates may not be solicited for incomplete or possible missing information. Resumes may be used as a secondary source to validate the experience and education described in the screening questions.

Duties

Business Analyst:
Business Analysts provide a vital role as “interpreters” between program areas and IT developers. It is a Business Analyst’s role to gain an understanding of the needs of the program area by conducting interviews, gathering data and analyzing business processes/information. They also work closely with IT developers to learn system capabilities and to conduct system testing. Business Analysts capture the requests of the program areas, and along with their knowledge of IT systems, they write the requirements of the program and IT systems; and coordinate with the program representatives and IT developers to ensure IT systems and developed accordingly. This role is ideal for problem solvers, solution creators, and troubleshooters.

Senior Analyst:
Senior Analysts fill a variety of roles supporting operational and program deliverables in the Service Delivery and Program Management division. In general, the Senior Analyst will be responsible for conducting research and analysis used to form evidence-based recommendations to help guide program and operational decisions. This is a great role for analytical thinkers.

Operations Advisor:
Operations Advisors fill a variety of roles to support operational and program deliverables in Information Technology. Operations Advisors provide advice, recommendations and support to their team lead, manager, some executives and most importantly to the internal clients they support. The Operations Advisor will perform research and analytical activities to evaluate impact on business processes and make necessary updates. They will also spend time collaborating with stakeholders and consult with central agencies on reporting requirements. This role is important as it supports organizational processes, including governance bodies, and is a great for analytical thinkers who want to support change and improve processes.

Work environment

EVERYONE IS WELCOME: Veterans Affairs Canada (VAC) is committed to building an inclusive workforce with a diversity of experience, perspectives, and backgrounds that represents Canada now and in the future. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team.

Intent of the process

The intent of this process is to establish a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, workplace arrangements, language requirements, and/or security clearance levels in various Federal Government Departments or Agencies, in various locations.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
ED1 - Degree from a recognized post-secondary institution or an acceptable combination** of education and experience.

**Acceptable combination is defined as a secondary school diploma and experience normally associated with the performance of duties on a regular basis in all of the following:
• Experience in trouble shooting, analysis, or problem solving as part of your regular duties.
• Experience writing procedural documents such as business processes, desktop procedures, training plans, etc.
• Experience in consultation for the purposes of gaining and documenting information or data.

Degree equivalency

Experience:
EX1 - Experience in conducting research and analysis and making recommendations for the enhancement of systems, programs, business processes, or service delivery.
EX2 - Experience engaging, consulting and communicating with various stakeholders/roles to identify and resolve issues; or conducting meetings or interviews for the purpose of obtaining key information.
EX3 - Experience gathering key information and writing documents outlining business or system requirements, (such as new business processes; requests for IT system changes or development; or creating workflow documents; or project management documents).

Competencies:
C1 - Oral Communication
C2 - Written Communication*
C3 - Thinking Skills*
C4 - Action Management*
C5 - Interpersonal Relationships
C6 - Judgement

*Please note: These competencies will be assessed within your application.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience:
AE1 - Experience as a member of the Canadian Armed Forces
AE2 - Experience in using a systems development life cycle or agile methodology
AE3 - Experience in testing information systems (manual and/or automated)
AE4 - Experience in using Veterans Affairs Canada’s program management systems, such as the Client Service Delivery Network (CSDN), Microsoft CRM (GCCase), Federal Health Claims Processing Systems (FHCPS), etc.
AE5 - Experience collaborating as part of a project team or scrum
AE6 - Successful completion of courses or formal training in business analysis, or software design or development, or project management training, Scrum/Agile, or organizational change management.
AE7 - Experience coordinating projects, or assisting in the management of projects, using a formal project management methodology.
AE8 - Experience with Central agency interaction and reporting systems
AE9 - Experience working within and providing guidance on departmental governance.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative CBC/CBC
Bilingual Imperative BBB/BBB

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Need:
Veterans Affairs Canada is committed to establishing and maintaining a representative workforce. This organizational need may be identified as part of the appointment decision. In such cases, only qualified candidates who self-declare as members of a visible minority group, Aboriginal peoples, persons with disabilities or women (in non-traditional occupations) would be considered.

Operational Requirements:
Willingness to work overtime on short notice.
Willingness to travel and work in other locations for short periods of time.

Conditions of employment

Reliability Status or Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

INSTRUCTIONS:
When recording your examples, be sure you:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Example: Do you have experience using Microsoft Word?

I have experience using Microsoft word on a regular basis as part of my job as an Administrative Assistant at ABC Company, from May 2018 to present. I use Microsoft Word for multiple tasks. For example, I use Microsoft Word to write memos to all staff of our company on a weekly basis. I receive updates from our senior managers every Thursday via email and I create a bullet point memo to all staff using Microsoft Word. I format the document with a title, and subject line so staff understand the importance or relevance of the information they will read. I ensure the document contains all the relevant information from each senior manager and that it is clear and concise. I use the editing capabilities of Microsoft Word to check spelling and grammar prior to sending the document to our staff. As part of my job, I also create monthly reports that I provide to our senior managers. I collect information from each department in our company. I use Microsoft Word to arrange this information in a clear format that is easy to read. I insert various charts, images and information in the reports. I ensure the reports are easy to read with a standardized font throughout, and I use Microsoft Word’s spelling and grammar check prior to sending the reports to our senior managers.

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications.

One or more asset qualifications may be used during the screening to manage the volume of applications.

Candidates will be asked to provide proof of their education credentials at a later date.

When you apply for this process, please keep in mind that most essential merit criteria (education, experience and competencies) will be assessed by the answers you provide in your online application. As a result, please ensure you allow yourself a significant amount of time to complete this application.

An interview and/or written exam may be administered.

Reference checks may be sought.

The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

PLEASE NOTE: All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.