IT Technician

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

HOW TO APPLY:
For the initial screening, you will be required to demonstrate how you meet the education and each of the experience criteria listed in the essential qualifications and any of the applicable asset qualifications on the Statement of Merit Criteria in the screening questionnaire.

Take the time to answer the questions with as much detail and examples as possible.

Be specific about projects you’ve worked on, where (occupational title, organization), when (from, to), what was your role, fully explain the actions, considerations and steps you completed in order to gain the experience you are describing. What was the final outcome/result?

Should you indicate in your responses “See my résumé”, “I have 5 years’ experience in the field”, “I acquired this experience working at XYZ Store”, “I meet this qualification” or similar statements WILL NOT BE ACCEPTED. Candidates will not be solicited for incomplete or missing information.

ASSET QUALIFICATIONS
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You do not need to answer the screening questions for the assets qualifications.

However, if you meet one or more, you are strongly encouraged to answer asset Qualifications questions in your online application as they may be used at any stage in the process or be a deciding factor in choosing the person to be considered for an appointment.

PLEASE NOTE: Your application and all communications throughout this process MAY be used to assess your ability to effectively communicate in writing. You are required to use complete sentences.

Your application will be used to assess the ability to communicate effectively in writing.

Duties

Transport Canada is responsible for transportation sector policies and programs. We promote a safe and secure, efficient and environmentally responsible transportation system. The Infrastructure and Operations group in the Quebec Region is looking for an IT Technician who wants to join the team and can learn quickly in an operational environment. We are a collaborative and dynamic team. We provide clients with the advice, office automation tools and technical support services necessary to efficiently process their program activities.

The main responsibilities are:
-Install, configure, troubleshoot and upgrade computer hardware and software in a Microsoft environment. 
-Provide clients with on-site and virtual information technology (IT) support services.
-Provides advice to clients on IT matters.
-Install, configure and troubleshoot smart devices (iOS and Android).

Work environment

📌 Workplace
The workplace for the position to be filled is located in Dorval and require a physical presence. Telework agreements may be discussed and approved at the time of hire for a combination of on-site and remote work.

Intent of the process

The immediate need is to staff one (1) term TI-01 position for a period of one (1) year in Dorval, Quebec Region, with the possibility of extension.

A pool of qualified candidates (fully assessed or partially assessed) could be established and could be used to staff positions similar to this group and level in the Quebec Region. This process could be used to meet needs of varying lengths (acting, term and indeterminate), safety requirements and terms and conditions of employment within Transport Canada. Given the potential use of the selection process and the subsequent pool established by hiring managers, we invite all employees seeking such experience to apply.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE

• EX1: Experience installing, maintaining, troubleshooting and upgrading hardware and software in a Microsoft environment in a multidisciplinary organization usually composed of more than 200 employees.
• EX2: Experience providing on-site and (or) telephone information technology (IT) support services to clients in a formal capacity (e.g., as a member of an IT team providing onsite support; a service centre, etc.).
• EX3: Experience in providing advice to clients on IT matters.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET- EXPERIENCE
AEX1: Experience using Microsoft's Active Directory.
AEX2: Experience in configuring smartphones.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

COMPETENCIES
C1: Demonstrating integrity and respect
C2: Thinking things through
C3: Working effectively with others
C4: Showing initiative and being action-oriented

ABILITIES
A1: Ability to communicate effectively orally.
A2: Ability to communicate effectively through writing.
A3: Ability to manage projects.

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS
• Be able and willing to work occasionally outside normal working hours and weekends.
• Be able and willing to travel within Quebec Region as part of your duties.
• The job requires transporting, lifting and setting down equipment that can weigh up to 20kg.
• The job requires working under the following conditions: bending down and stretching below desks to
reach the equipment.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

COMMUNICATION
Communication with candidates for this process will be via email/PSRS. It is your responsibility to ensure accurate contact information is provided (and updated as required) and accepts email from unknown users (some email systems block these types of email).

Ability to communicate effectively in writing and orally: All written and verbal communication obtained throughout the selection process, from the time of application to close of process, will be used to evaluate the candidates. For instance, e-mails, phone calls, phone messages, screening questions, résumés and/or interview (but not limited to).

Time sensitive correspondence may be transmitted via email and it will be the candidate's responsibility to ensure they check their email regularly. Failure to respond to communications may result in elimination from this process.

ASSESSMENT - GENERAL INFORMATION
Random selection, invoking asset qualifications may be used in conjunction with other volume management strategies that can be applied at any stage in the staffing process.

Reference checks may be sought.

An interview will be administered.

A test may be administered.

EDUCATION
Candidates will be required to provide proof of education as part of this selection process.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

ASSESSMENT - RESCHEDULING
Rescheduling will only be dealt with on a case-by-case basis. Supporting documentation will be required at the time of your request to be rescheduled.
Possible reasons for alternate assessment dates:
· Medical reason with doctor's certificate;
· Death in the immediate family;
· Professional obligation (proof required);
· Confirmation of pre-approved travel plans; or
· Religious reasons.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.