Case Manager

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

**** VERY IMPORTANT NOTES****
It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets) by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities; rather, the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

Your questionnaire answers should clearly identify your role in the noted example. A job title alone does not demonstrate that you have the requisite level of experience, so be sure to explain relevant responsibilities and/or actions that you took. Additionally, please be sure to provide sufficient information regarding timelines & duration; scope of work; project or job complexities (as appropriate); etc. You MUST provide verifiable, relevant and concrete examples from your work history that clearly demonstrate how you acquired the required experience. Relevant and concrete examples MUST include substantiating details that clearly outline the breadth and depth of your experience, as well as relevant timelines. It is NOT sufficient to only state that the qualification is met, or to provide a listing of current or past responsibilities.

Failure to clearly demonstrate in your responses HOW you meet the screening criteria (Essential Education, Experiences and ASSETS) may result in the rejection of your application. Inconsistencies in the application package MAY result in your submission being rejected.

In your PSRS questionnaire responses AND covering letter, clarity, coherence, conciseness (spelling, grammar and relevance to the factor being substantiated) WILL be used to evaluate your ability to communicate effectively in writing and RESPECTFUL OF DIVERSITY as personal suitability.

Health Canada (HC) has been recognized as one of Canada’s Best Diversity Employer in 2019. It is primordial for HC that each employee demonstrates respect of diversity. We ask you to explain and answer the questions identified in the section of the covering letter. This will evaluate the respect for diversity as personal suitability, through a COVERING LETTER (maximum of 400 words), what the Respect for Diversity means to you.

Work environment

We offer an environment that is intellectually stimulating and supportive. We also offer an array of benefits and flexible work arrangements that can help you balance your work and private life. There are also many opportunities for personal and career development, through training, coaching, performance reviews, and language training.

Are you interested in working at a cutting-edge organization that values both your physical and psychological health and wellness, provides rich career development opportunities and rewards innovation? Health Canada is among Canada’s Top 100 Employers for 2021 in addition to being recognized as Top employer for Young People since 2015 and as Best Diversity Employer since 2010! Don’t miss your opportunity to not only enjoy the unparalleled benefits of the public service, but to get so much more on our award-winning team!

The Workplace Wellness Service Centre (WWSC) provides single window access to managers and employees of Heath Canada (HC) and the Public Health Agency of Canada (PHAC) on services related to Disability Management (DM), Duty to Accommodate (DTA) for the prohibited grounds of disability and illness, and the reporting of Occupational Health and Safety (OHS) accidents and incidents.

The WWSC’s service model, available nationally, involves one-on-one contact to the client according to these needs. Case Managers will collaborate with internal and external service providers, manage processes, keep employees and managers informed, and oversee the identification and implementation of strategies and plan to address their individual needs. The WWSC aims to respect employees’ lived experience while eliminating the need for them to explain their situation repeatedly when accessing services.

Intent of the process

This process will be used to staff one or more positions with various tenures (indeterminate and/or Specified period) with various languages proficiencie (english/french essential, bilingual imperative BBB/BBB, bilingual imperative CBC/CBC, bilingual imperative CCC/CCC). A pool of fully or partially qualified candidates may be created and may be used to staff similar positions at an identical or equivalent group and level with various languages proficiencies, with various security profiles, various tenures and various locations, for positions within Health Canada.

If you are interested in this type of work, you are encouraged to apply on this process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter "Please explain in your own words what respect of diversity means to you. How can you promote diversity in your work environment? What have you done to further your knowledge/understanding about diversity?"

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

A secondary school diploma or employer-approved alternatives (see Note 1).

Note 1:
The employer-approved alternatives to a secondary school diploma are:
- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
- An acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

• Significant* experience providing client service.
• Significant* experience with case management model.
• Experience providing advice/guidance to managers or employees related to matters of Disability Management, Duty to Accommodate, and/or Occupational Health and Safety.
• Experience in managing complex** cases related to Disability Management, and/or Duty to Accommodate, and/or Occupational Health and Safety.
• Experience in liaising and collaborating with internal and external stakeholders.
• Experience in mentoring, coaching and/or training others.

* Significant is defined as having the depth, breadth and complexity of experience associated with the performance of the duties for a period of at least 18 months.

** Complex files/projects must include at least two (2) of the following characteristics: multidimensional, sensitive, confidential, affecting multiple partners or stakeholders, precedent setting, having a major impact on the public service.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EDUCATION

• Graduation with a degree from a recognized post-secondary institution with acceptable specialization in a health sciences discipline, in health care management and administration, in public administration, or in some other field relevant to the position.

Degree equivalency

ASSET EXPERIENCE

• Work experience in the health* field.

*(Mental health, workplace wellness, occupational health and safety, duty to accommodate, disability management or in any other field relevant to the work to be performed).

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- English Essential
- French Essential
- Bilingual Imperative BBB/BBB
- Bilingual Imperative CBC/CBC
- Bilingual Imperative CCC/CCC

Information on language requirements

KNOWLEDGE

• Knowledge of the duty to accommodate and disability management.
• Knowledge of occupational health and safety measures.

ABILITIES

• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to plan, organize, and establish priorities.
• Ability to work under pressure.
• Ability to work in a team.

PERSONAL SUITABILITY

• Adaptability
• Thoroughness
• Client service oriented
• Respectful of diversity
• Judgement
• Initiative
• Dependability

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. A written examination may be administered.

2. Reference checks may be sought.

3. An interview will be administered.

4. Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

5. Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

6. CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLY MISSING INFORMATION.

7. For this process, emails are the most efficient way to communicate with you. CANDIDATES WHO APPLY TO THIS SELECTION PROCESS MUST INCLUDE AN EMAIL ADDRESS THAT ACCEPTS EMAIL FROM UNKNOWN USERS (SOME EMAIL SYSTEMS BLOCK THESE TYPES OF EMAIL). If you do not wish to receive results by email and if you change your email address during the process, it is your responsibility to inform us.

8. Candidates that fail to confirm their attendance at the written exam or the interview; will be considered to have withdrawn from the process.

9. If a candidate is no longer interested in this position and has chosen to voluntarily withdraw, they must notify as soon as possible.

10. Candidates are advised that their exam or interview will only be rescheduled under these exceptional circumstances:
o Medical reason with certificate
o Pre-arranged travel with proof
o Pre-scheduled training with proof
o Pre-arranged exam/interview for another Government of Canada staffing process with proof
o Pre-approved vacation with proof
o Death in the family
o Other exceptional reason deemed acceptable by the Selection Board (e.g. Jury Duty, etc.)

11. Candidates must meet the essential qualifications to be appointed to a position.

12. Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that one, some or all of the asset qualifications could be used at the screening phase.

13. If you required technical support to apply for this position, please contact jobs.gc.ca at: http://emplois-jobs.gc.ca/centres/contact-contactez/index-eng.php

14. Please note that candidates are responsible for submitting their application by the closing date in order to be considered. No applications will be accepted once the deadline has passed.

15. Foreign educational credentials must be assessed by a recognized credential assessment service. If you have been educated outside of Canada, it is your responsibility to have your certificates and/or diplomas assessed against Canadian educational standards. For more information, please see the Canadian Information Centre for International Credentials (CICIC) at http://www.cicic.ca/927/identifytheorganization-responsible-for-recognition.canada.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.