IT Analyst, Infrastructure/Operations - Various Streams

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

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Duties

STREAM 1: IT Analyst, Infrastructure Operations – Support
To maintain, monitor, support, troubleshoot, install and configure Infrastructure Services.

STREAM 2: IT Analyst, Infrastructure Operations – Services
To provide IT Project Management, develop driver and software packages, validate software requests, and perform application development.

Work environment

The Royal Canadian Mounted Police (RCMP) is looking for talented and skilled individuals in Informatics to join our dynamic team. We offer a diverse, inclusive, respectful and healthy work environment that offers flexible work arrangements to ensure work-life balance. If you value teamwork, challenging assignments and are innovative, collaborative and value high quality service to clients, we want to hear from you!

STREAM 1: This position will be required to work on-site at various RCMP locations in the NCR
STREAM 2: This position works remotely at this time but could change when the return to work measures begin.

Intent of the process

The immediate need is to staff four (4) positions on an indeterminate basis, with a linguistic profile of English Essential and Bilingual Imperative BBB/BBB, and a RCMP Top Secret security clearance.

A pool of candidates may be established and may be used to staff similar positions within the RCMP in the National Capital Region on an indeterminate or specified period (including term, acting, or assignment) basis, with various linguistic profiles and various RCMP security clearances.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 4

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Education:
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE

STREAM 1 & 2:
EX1: Experience implementing and supporting current Windows Operating system and end user software and hardware including peripherals in a networking environment.

EX2: Experience in imaging, configuring workstations, deploying software applications and every aspect of onsite and over the phone desktop support.

EX3: Experience in analyzing IM/IT issues and providing recommendations in an operational environment.

EX4: Experience working with clients on a day-to-day basis to meet operational and related IT service requirements.

STREAM 2 ONLY:
EX5: Experience with Microsoft System Center Configuration Manager (SCCM).

EX6: Experience writing and modifying PowerShell scripts.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE
AEX1: A+ Certification
AEX2: Recent* experience supporting Windows or Android terminals (including hardware and software integration).
AEX3: Recent* experience with Microsoft Office 365 administration.
AEX4: Recent* experience in Information Technology (IT) networking or server management (e.g. networking administration, server administration, etc.)

*Recent experience is defined as experience acquired within the last five (5) years.
** Significant is defined as the experience that would normally be obtained in three (3) years by performing the full range of activities noted.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, Bilingual Imperative BBB/BBB

Information on language requirements

KNOWLEDGE
K1: Knowledge of Microsoft Active Directory and its Microsoft client.
K2: Knowledge and ability to perform basic TCP/IP networking troubleshooting.

ABILITIES AND SKILLS
A1: Ability to communicate effectively in writing.
A2: Ability to communicate effectively orally.
A3: Ability to set priorities in order to meet deadlines under pressure.
A4: Ability to work with little or no supervision.
A5: Ability to troubleshoot IT problems effectively.

PERSONAL SUITABILITY
PS1: Teamwork
PS2: Initiative
PS3: Flexibility
PS4: Effective interpersonal skills
PS5: Reliability

The following may be applied / assessed at a later date (may be needed for the job)

STREAM 2 ONLY
AK1. Knowledge to apply formal project management principles and practices.

OPERATIONAL REQUIREMENTS
- Willingness and ability to work on-call on a rotational basis.
- Willingness and ability to work overtime on short notice.
- Willingness and ability to work at any RCMP sites throughout the National Capital Region on a short notice.
- Ability to lift 20 kg from ground to up to 1 meter.

Conditions of employment

Top Secret security clearance - RCMP Top Secret security clearance

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written exam may be administered.
An interview may be administered.
Reference checks may be sought.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: http://www.cicic.ca/383/foreign-credential-recognition.canada.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.