Stream 1: IM Program / Support Analyst / Stream 2: IM Senior Officer / Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

SSC is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove obstacles without altering the criteria being assessed to allow candidates with functional limitations to fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a Royal Canadian Mounted Police (RCMP) civilian member currently assigned to Shared Services Canada (SSC)? If so, we encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in the Contact information section below for more information.

SSC welcomes applications from eligible Veterans and Canadian Armed Forces (CAF) members. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

VERY IMPORTANT NOTE: Candidates must clearly demonstrate how they meet the essential education and experience criteria as well as the asset qualifications by responding to all the screening questions. Candidates must elaborate their answers by providing concrete examples, and indicate when and where they obtained this experience. Please note that failure to respond to the screening questions with the requested information could result in your application being rejected.

Work environment

Join Us!

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

We are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote and strive for an inclusive work environment, a positive work-life balance with a commitment to workplace wellness.

SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence. Each employee must be assigned to an approved SSC designated worksite; however, alternate work arrangements (such as telework) may be considered based on the operational requirements of the position.

Intent of the process

A pool of partially qualified candidates may be established and used to staff positions with various tenures, various language profiles and security requirements at Shared Services Canada (SSC).

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL EDUCATION
Both Streams (AS-03 and AS-04)
Successful completion of a secondary school diploma or an acceptable combination of education, training or experience related to the position being staffed.

Degree equivalency

ESSENTIAL EXPERIENCE
Both Streams (AS-03 and AS-04)
EX1: Recent* experience in supporting the delivery of an information management program or service (for example, disposition, file classification, information privacy and/or security, litigation hold).
EX2: Experience with an information management system (for example, an Enterprise Information Management (EIM) solution) to search and retrieve data or information.
EX3: Recent* experience in gathering data from multiple sources, analyzing, and summarizing the results for clients or management.
EX4: Recent* experience providing advice to clients or management on information management program-related policies or procedures.

Stream 2 Only (AS-04)
EX5: Recent* experience in leading, coordinating or participating in consultations with clients, partners or stakeholders to deliver an information management initiative, service or project.

Definition: Recent* is defined as a broad range of experience acquired over at least 2 years within the last 5 years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Stream 1 (AS-03): Various Linguistic Profiles:
English Essential and Bilingual Imperative BBB

Stream 2 (AS-04):
Bilingual Imperative BBB and Bilingual Imperative CBC

Information on language requirements

PERSONAL SUITABILITY
Both Streams (AS-03 and AS-04)
PS1: Integrity and Respect
PS2: Showing Initiative and Being Action Oriented
PS3: Adaptability and Flexibility
PS4: Working Effectively with Others
PS5: Effective interactive communication in oral
PS6: Effective interactive communication in writing

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EDUCATION
Both Streams (AS-03 and AS-04)
Graduation from a recognized post-secondary institution in a field relevant to the position being staffed.

Degree equivalency

ASSET EXPERIENCE
Both Streams (AS-03 and AS-04)
AEX1: Experience in providing advice to clients, colleagues or management on any of the following information management services:
• Disposition
• File classification
• Open government
• Information Privacy and Security
• Litigation Hold
AEX2: Experience in coordinating or delivering information management training related activities.
AEX3: Experience in supervising staff.
AEX4: Experience leading a project team or working group.

OPERATIONAL REQUIREMENTS
• Willing and able to travel on an occasional basis.
• Willing and able to work overtime on short notice.

ORGANIZATIONAL NEEDS
In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one or more of the following designated Employment Equity groups: Indigenous peoples, members of visible minorities, persons with disabilities and/or women.

Conditions of employment

Reliability Status security clearance - Other security clearances may be required depending on the position to be staffed (i.e. Secret security clearance).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. Candidates are entitled to participate in the selection process in the official language of their choice.
2. All applications must be submitted online through GC Jobs (https://www.canada.ca/en/services/jobs/opportunities/government.html). Do not send applications by e-mail, fax or mail, as they will not be accepted.
3. Communication pertaining to this selection process will be sent by e-mail. It is your responsibility to verify your e-mail account, including your junk/spam folders for new communication regarding this selection process on a regular basis and to advise us of any change of address, phone number and/or e-mail address.
4. Acknowledgment of receipt of applications will not be sent. Applicants who are screened in to this selection process will be sent further information by email regarding what to expect during subsequent phases of this selection process.
5. Various assessment tools may be used in this selection process such as a written exam, reference checks, an interview, etc.
6. Candidates will be asked to provide proof of their education credentials and certifications later in the process.
7. Depending on the number of applicants, volume management strategies such as, but not limited to, top-down approach, cut-off scores, random selection and/or assessment may be used for the purpose of managing applications/candidates.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.