Interested in administration related roles? This process will be different!

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Accommodations Contact: Samantha Hachey-Carey ()

We know that the job application process can be long and confusing. We’re looking to change that!

The Canada Border Services Agency (CBSA) is breaking down barriers for job candidates by rethinking its staffing approach to remove biases and barriers. We are attempting to simplify every step of the process to make it easier for candidates to find work at the CBSA. As we test out our methods, we are always asking ourselves, and you the candidates on how we can do better. This is in line with the Government of Canada’s direction to creating a barrier-free Canada by 2040.

Our approach to recruitment will focus on the candidate, rather than the job. Our hope is to remove as many barriers as possible so that you can be successful based on your skills and potential.

Inclusion at the Canada Border Services Agency:

The CBSA processes millions of travelers every day – people of all ages, sizes, shapes, backgrounds, and abilities. This is why it’s important that our employees reflect the people we serve. We use workforce availability statistics to help us understand what our employee make-up should look like. Currently, we are under-represented in two employment equity categories: Persons with Disabilities and Indigenous peoples. Over the next three years, we hope to hire kind and talented individuals from these two communities to make our Agency better.

About Disabilities:

The Accessible Canada Act defines disabilities as impairments or functional limitations that, when combined with barriers, prevent people from fully and equally participating in society. There are many types of disabilities which include physical, mobility, sensory, intellectual, developmental, cognitive, learning, communication, and mental health.

Most people will have a disability at some point in their lives, and people can have more than one disability. Disabilities can be visible or non-visible, temporary or permanent. They can also be episodic, which means that they can change over time. Some examples include anxiety, depression, obsessive compulsive disorder (OCD), post-traumatic stress disorder (PTSD), Crohn’s disease, migraines, allergies, etc.

We acknowledge that people experience disabilities in different ways, and that every person is unique. At the CBSA, we are trying to normalize talking about our different abilities. Our disabilities do not define who we are, and we know that with the right supports in place we can bring our whole self to work and work effectively. The CBSA, is committed to building an inclusive environment for people of all abilities.

Learn more about the Accessibility Act. Please visit the website, www.accessibilitychrc.ca

Work environment

About the Canada Border Services Agency:

The CBSA is a large agency, with over 15,000 employees located across the country and around the world. It makes the news at least twice a day, and the work environment is fast-paced, chaotic, and interesting. The majority of our frontline employees stay with us for the duration of their career, and they are the heart of our organization. We have a large variety of jobs that cover corporate areas such as communications, human resources, finance, procurement, information management, information technology, policy development and program management. We have three core business lines including Intelligence and Enforcement, Travellers, and Commercial and Trade. Together, our employees work hard to protect and serve Canadians everyday, securing our borders and contributing to the health and economic prosperity of our country.

The Ideal Candidate:

We are currently looking to fill a number of administrative positions including administrative assistants, program officers, and program and processing clerks.

Because the CBSA is currently in the midst of an exciting transformation towards Border of the Future, it means that our employees must be prepared for frequent, and unexplained change. Everything in the world affects the agency’s operations. Employees who thrive in a changing environment, are adaptable, have a growth mind set and are kind to themselves and others will do well. Concretely, we are looking for the following qualities and competencies:

- Client Service Orientation
- Communication skills (oral and written)
- Adaptability
- Integrity and Respect

Additional experience, skills and knowledge may be required dependant on the role. This information will be shared by email and at information sessions as job opportunities become available.

Opportunities may become available in other locations within CBSA.

Intent of the process

The goal of this process is to fill approximately 50 positions at the CBSA. Everyone is welcome to apply, however we will give preference to qualified equity group candidates, specifically persons with disabilities and Indigenous first until our population is representative of the Canadian population. To be considered in one of the equity groups (Persons with Disabilities, Indigenous, Visible Minority, and Women), you will need to make a self-declaration in the Employment Equity section of their application.

It’s important to note that all hires must meet the required competencies to perform the job.

Candidates will be invited to attend a virtual information session which will take place between December 7th, 2022 and December 14th, 2022.

Positions to be filled: 50

Information you must provide

Your résumé.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
BBB/BBB Imperative
CBC/CBC Imperative
English essential
English or French Essential

Information on language requirements

EDUCATION:

For CR positions: Successful completion of two years of secondary school or employer-approved alternatives.

For AS/PM positions: A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

COMPETENCIES:

- Client Service Orientation
- Communication skills (oral and written)
- Adaptability
- Integrity and Respect

Conditions of employment

Reliability Status security clearance - or

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Accommodation – Getting you what you need to succeed:

We are committed to providing an inclusive and barrier-free work environment, as well as focusing on the individual and dignity of each candidate starting with the recruitment process. If you need to be accommodated during any phase of the evaluation process, or require assistance with completing your application online, please contact Samantha Hachey-Carey () to request an accommodation. All information received in relation to accommodation will be kept confidential.

How to Apply:

Please use the online application process to submit your interest. If you encounter any technical difficulties please contact the PSRS help desk at .

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.