IT Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process prior to the closing date. You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Duties

Operational Systems Business Management Team is responsible for meeting client needs and representing their interests in developing new technologies to support front-line policing. Business Management Team handles:
• The lifecycle management of operational Systems software;
• Integrated forms development
• Chair meetings for both internal/external partners and various working groups;
• Main point of contact for the Operational System’s Vendors and IM/IT relating to any issues, projects, software upgrades and releases;
• Provides advice, direction and briefings on a broad range of IT processes to management;
• Collaborate with IM/IT on Operations Systems Services Centre (OSSC) priorities;
• Main point of contact for other police agencies or stakeholders seeking information and guidance for Operational Systems.


The Operational Systems Problem Management Team provides advanced technical support related to the operational systems. Problem Management Team handles:
• System administration functions;
• Operational system user audits;
• Structured Query Language/Oracle scripting and database administrative function;
• Provides technical guidance with divisional ORMS, system users, and liaise with IM/IT Program
• Assist IM/IT Program with operational system patches and upgrades;
• Resolves clients identified technical issues;
• Researches and develops technical solutions in support of operational systems

Work environment

The Royal Canadian Mounted Police (RCMP) is looking for talented and skilled individuals in Operations Systems to join our dynamic team. We offer a diverse, inclusive, respectful and healthy work environment that offers flexible work arrangements to ensure work-life balance. If you value teamwork, challenging assignments and are innovative, collaborative and value high quality service to clients, we want to hear from you!

The Operations Systems Services Centre (OSSC) is responsible for the modernization of Operational Systems, used by front-line members within the RCMP, as well as 26 Canadian police partner agencies.

Our team is located at 73 Leikin Drive in Ottawa, Ontario (Barrhaven), in a modern building with plenty of free parking, convenient access to bus routes immediately outside of the building, free use of a gym, and a cafeteria onsite.

Please note that our current section has flexible and hybrid work arrangement (~3 days per week in the office), flexibility can be applied when required.

Intent of the process

The immediate need is to staff one position on an indeterminate basis, with a linguistic profile of English Essential and a Top Secret security clearance.

A pool of candidates may be established and may be used to staff similar positions within the RCMP in the National Capital Region on an indeterminate or specified period (including term, acting, or assignment) basis, with various linguistic profiles and various RCMP security clearances.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXP1: Recent experience* working in an Information Technology (IT) environment in at least one of the following:

• Development
• Testing
• Implementation
• Maintenance
• Support

EXP2: Recent experience* in providing IT assistance or advice to clients.

EXP3: Experience representing an organization on committees, working groups, or other collaborative initiatives and providing advice and expertise on the topics.

* Recent experience refers to experience normally acquired within the last five (5) years. (Note 1: You must provide concrete examples and relevant timelines)

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

K1: Knowledge of Application Development/Support and maintenance
K2: Knowledge of Lifecycle management of software
K3. Knowledge of Records Management Systems in a relational database.

A1: Ability to manage multiple priorities under tight deadlines.
A2: Ability to communicate effectively in writing. ***
A3: Ability to communicate effectively orally.

*** Note: "Ability to communicate effectively in writing" will be assessed in your application.

PS1: Judgement
PS2: Client Service
PS3: Effective Interpersonal Skills
PS4: Dependability

The following may be applied / assessed at a later date (may be needed for the job)

A/EX1: Experience in Microsoft SQL or other programming languages
A/EX2. Experience in .NET development or other similar programming languages.

A/A1: Translate business requirements into technical requirements.
A/A2: Ability to facilitate meetings with clients and stakeholders.
A/A3: Ability to provide analysis, advice and recommendations related to the implementation of new technologies or applications.

Operational Requirements:
Willingness and ability to travel as and when required.
Willingness and ability to work overtime as and when required.

Conditions of employment

Top Secret security clearance - RCMP Top Secret security clearance
All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written exam may be administered.

An interview may be administered.

Reference checks may be sought.

A simulation/situational exercise or role play may be administered.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: https://www.cicic.ca.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group. https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/employment-equity.html

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.