Computer Support Technician

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES which demonstrate how they meet the education requirement and the experience factors listed in the essential qualification. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.

FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and the period(s) in which you performed the functions(M-Y to M-Y); and
3 - Specific details of tasks or projects demonstrating how the experience was acquired and concrete examples.

FAILURE TO CLEARLY DEMONSTRATE IN THE SCREENING QUESTIONS HOW YOU MEET THE SCREENING CRITERIA (Education and Experience ) WILL RESULT IN THE REJECTION OF YOUR APPLICATION.

Resumes will be used as a secondary source to validate the education and/or experience described in the screening questions.

CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION.

Work environment

We are “K” Division’s Computer Support Unit within the Information Technology Branch. We resolve the IT workstation issues for all of our users throughout the RCMP in Alberta. Working with our IT partners, we provide desk side or remote support to over 5,000 RCMP users who utilize over 18,000 IT assets in every curve and corner of Alberta. Our team is located in major centers in Alberta. We are hard working professionals, dedicated to enabling IT. Our IT Partners within the Informatics Technology Branch include: Application Development, Life Cycle, and Special Projects.

Intent of the process

The immediate need is to staff five (5) positions on an indeterminate basis.

A pool of qualified candidates will be established to staff similar temporary and/or permanent positions (including acting appointments and deployments)

This is a continuous intake of applications, to create and maintain an inventory of people for future vacancies.

Positions to be filled: 5

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.
*An acceptable combination is defined as: two years of related experience AND one relevant industry certification such as Microsoft, Novell, Comptia A+, ITSM, etc.

Degree equivalency

• Recent* and significant** experience with support and installation of end-user IT equipment on an enterprise networked environment
• Recent* experience supporting a LAN/WAN environment (Microsoft, Novell or another relevant platform)
• Recent* experience supporting a Microsoft Windows desktop computer networking environment
• Recent* experience performing network administration functions

*Recent is defined as within the last 5 years
**Significant experience is defined as the depth and breadth of experience normally associated with approximately two years of experience

• Ability to communicate effectively in writing

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:

CERTIFICATIONS
• Microsoft MCP, MCSE, MCSA, Win10, SCCM/Microsoft Endpoint Manager
• Powershell Scripting
• CompTia A+, Network +, Security +
• ITSM (Information Technology Service Management)
• Project Management

EXPERIENCE
• Experience with imaging/cloning workstations
• Experience with ITSM (Information Technology Service Management)
• Experience with Novell Infrastructure
• Experience with Outlook/Exchange
• Experience with AD/SCCM (Active Directory/System Center Configuration Manager)
• Experience with IT-Based Project Management

The following will be applied / assessed at a later date (essential for the job)

English essential
The functions and duties of the position will only require the use of English.

Information on language requirements

• Ability to communicate effectively orally
• Ability to communicate effectively in writing
• Ability to analyze and resolve software, hardware, and firmware problems, and to recommend and implement appropriate solutions
• Ability to set plans and priorities in a demanding and complex environment
• Ability to perform IT system testing

• Demonstrating integrity and respect
• Working effectively with others
• Thinking Things Through
• Showing initiative and being action-oriented

Conditions of employment

• Ability to obtain and retain RCMP Top Secret Security Clearance (following successful application)
• Willing and able to travel for work related purposes, throughout service area, using various modes of transportation, including air to remote areas
• Must possess and be able to maintain a valid Class 5 provincial Driver’s License
• Willing and able to work overtime hours, or adjust work schedule with little or no notice, to meet operational requirement
• Mobility to the extent of crawling under furniture to set up and assemble computer equipment.
• Willing and able to lift and carry items up to 23 kg (i.e. printers or computers)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Volume Management strategies may be used.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Please note that asset qualifications and/or a top-down approach may be used at any stage of the assessment process to identify which applications will be given further consideration.

What is a top-down selection? It is where only the top scoring candidates will be invited to the next stage of the assessment. Please note that different pass marks and cut-off scores can be used at various stages of the assessment process. Candidates who attain the pass mark might not be further considered in the process if they do not achieve the cut-off score.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.