Various Positions,IM/IT Manager

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The manager positions to be staffed are in the following domains, but not limited to:
1) IT Enterprise Architecture
2) IT Security
3) IT Infrastructure Operations
4) IT Planning and Reporting
5) IT Project Portfolio Management
6) IT Database Management
7) IT Software Solutions (Application Development)
8) IT Business Line Advisory Services (This includes roles such as Client Portfolio Management, Project Portfolio Management, Business Analysis, Supplier Relationship Management, IM/IT Project Coordinator)

⭐❗ Applicants must clearly demonstrate in their responses to the screening questions how they meet the “essential qualifications” (education AND experience).

⭐❗❗ FOR EACH CRITERIA/ QUESTION, please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and specific duration (including month and year, e.g., from 09/2018 to 03/2019) for which you exercised the functions;
3 - Specific details of tasks, projects or accomplishments demonstrating the experience was acquired.

The answers provided to the screening questions will be the main source of information. Failure to provide complete answers may result in job applications being screened out from further consideration in this process. Should you indicate in your response "please refer to resume" we may be unable to assess you against the position’s essential qualifications which could result in a failure. Lack of examples and details will result in your application being rejected. Applicants will not be contacted to clarify incomplete or missing information.

Further assessment may be conducted on the experience later in the process.

⭐ We will be organizing an information session in February to showcase the roles and responsibilities of an IM/IT Manager. We invite you to submit your application online and contact us by email if you wish to attend the information session. We will forward you the details of the session as they become available. Please note that it will be possible to modify your applications throughout the posting period. ⭐

Work environment

OPPORTUNITY TO WORK FOR ONE OF THE TOP EMPLOYERS IN CANADA
Employment and Social Development Canada (ESDC) is one of the largest departments in the Government of Canada, with over 40,000 people from coast to coast. You could work in a forward thinking, transformative service delivery Department that includes Service Canada, and the Labour Program, which continuously strives on innovation and supporting Canadians. ESDC has been recognized as one of Canada's Top 100 Employers three years in a row in 2020, 2021 and 2022.

Your new ideas and fresh perspective can make a difference in the services provided to Canadians. Being one of the largest departments in the Government of Canada, we offer many opportunities to be challenged, to develop and to make an impact! We value our employees by creating a healthy work environment, by encouraging work-life balance and by supporting ongoing development, training and promotional opportunities for our employees.

Intent of the process

A pool of partially qualified candidates will be established to staff positions with various tenures, various language requirements and various security requirements within Innovation, Information and Technology Branch at Employment and Social Development Canada.

We encourage you to apply as soon as possible since individual appointments resulting from this process may take place during the posting period and while assessments are still ongoing. Please note that the second extract of candidate applications will take place on September 22, 2023. Applications received prior to this deadline will be considered for this second extract.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL EDUCATION

The minimum standard is:
• Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

ESSENTIAL EXPERIENCE

EXP1: Recent and extensive experience* working in an IT delivery environment with demonstrated experience in one or more of the following areas: Planning, design, development, implementation, maintenance, delivery, support of IT services, project, or solutions using best practices.

EXP2: Significant experience** in formulating and presenting advice, analysis, and recommendations to senior management (director level and above) IM/IT issues, policies, or standards.

EXP3: Experience*** in human resource management including supervision, and performance management.

EXP4: Experience*** in financial management such as: forecasting exercises, cost center budgeting, project costing, tracking burn rate of consulting resources, tracking employees time charged against project(s) or verifying financial system reports against allocated funding.

DEFINITIONS:

Recent and extensive* experience is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of approximately five (5) years or more. However, a shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, and/or level of direct responsibility for a wide variety of complex files and/or projects, acquired in the last seven (7) years.

Significant* experience is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of approximately two (2) years or more. However, a shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, and/or level of direct responsibility for a wide variety of complex files and/or projects.

Experience*** is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of approximately twelve (12) months or more. However, a shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, and/or level of direct responsibility for a wide variety of complex files and/or projects.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ESSENTIAL KEY LEADERSHIP COMPETENCIES

KLC1: Create vison and strategy
KLC2: Mobilize People
KLC3: Uphold Integrity and Respect
KLC4: Collaborate with Partners and stakeholder
KLC5: Promote innovation and guide change
KLC6: Achieve Results

ESSENTIAL ABILITIES

A1: Ability to communicate effectively in writing.
A2: Ability to communicate effectively orally.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET CERTIFICATIONS AND EDUCATION

AC1: Project Management Certification, such as PMP or PRINCE

AC2: ITIL certification

AC3: Security Accreditation, such as CISSP, CRISC, CCSP

AC4: Organisation Change Management, such as PROSCI, APMG

AED1: Successful completion of a degree in computer science, business or other relevant discipline from a recognized university.

ASSET EXPERIENCES

AEXP1: Experience* managing a virtual team

AEXP2: Recent** experience* in the procurement process for IM/IT goods and/or services.

The following are different assets within IITB where positions could be available to be staffed but are not limited to these assets.

Candidates WILL NOT be asked to include how they meet these asset qualifications as part of the online application. However, once the pool is established, candidates may be asked how they meet specific assets related to the following specializations.

1) IT Enterprise Architecture


2) IT Security


3) IT Infrastructure Operations


4) IT Planning and Reporting


5) IT Project Portfolio Management


6) IT Database Management


7) IT Software Solutions (Application Development)


8) IT Business Line Advisory Services (This includes roles such as Client Portfolio Management, Project Portfolio Management, Business Analysis, Supplier Relationship Management, IM/IT Project Coordinator).

ASSET ABILITY:

AA1: Ability to write briefing notes.

OPERATIONAL REQUIREMENTS:

Willing and able to work overtime, often on short notice.

Willing and able to keep abreast of the latest trends and innovations in IM/IT.

Willing and able to attend employer directed training as required.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You only need to apply once to be considered for many job opportunities. Once your application is in our inventory, even if your application is not selected for one job, it remains in the inventory and can be selected for other opportunities. As an applicant, you can go back and update your resume or respond to the pre-screening questions at any time.

Please note that each hiring manager may have specific criteria to assess for their respective positions. Therefore, “asset qualifications” may be considered as essential qualifications based on the current and future requirements of the position being staffed.

We are aware that there are many questions to answer during the application process, please, keep in mind that, in answering all the questions for which you meet the criteria, you will significantly increase your chances of being referred to hiring managers for further consideration.

You are strongly encouraged to apply as soon as possible as we have an immediate need to staff multiple positions.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Apply online