IT Support Technician

Update: Update: The posting period has been extended until December 8, 2022.
If you have already applied, you can modify your application until December 8, 2022.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

As an IT Client Services professional, your main duties may include; providing effective remote and on-site technical support; provisioning accounts, system access, endpoint deployment, configuration and maintenance of hardware and software; preparing documentation and providing advice and guidance on the use of computers, peripherals and applications; participating as a member of project teams, committees, meetings, conferences, workshops and special events; managing monitoring, and supporting of application, web and database servers; implementation of security standards for the department.

Work environment

Why choose Indigenous Services Canada?

ISC is an employer that prioritizes its employees' well-being. We offer an open and respectful work environment, many ongoing learning opportunities, advancement possibilities, competitive benefits, as well as flexible work schedules to achieve work life balance. Our offices benefit from a dynamic environment that is enhanced by the high participation rate of employees in social activities.

📌 Workplace:
The positions to be filled are located in Quebec City (320 St-Joseph Street East) and Montreal (200, René-Lévesque Blvd West). Successful candidates will be required to work at the work site in a hybrid work mode. A part-time telework agreement may be discussed and implemented at the time of hiring in accordance with the operational needs of the position to be filled.

Intent of the process

The intent of this process is to fill 1 indeterminate position located in Quebec City with the following language requirement: Bilingual Imperative BBB/BBB.

A pool of qualified candidates will be created and could be used to staff similar positions of the same group and level with different language requirements, security requirements, terms and conditions of employment, locations or durations (acting, assignment/secondment, deployment, term and/or indeterminate) within Crown Relations and Northern Affairs Canada and Indigenous Services Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE
◊ Recent* experience providing IT support to clients (in person or remotely) related to hardware, software, network connectivity and/or mobile telephony, a Windows computer network environment.

* « Recent » refers to an experience acquired within the last 5 years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

◊ Experience using a ticket management system such as Axios Assyst or Remedy to log in and update or assign tickets in accordance with established procedures and assignment matrices.
◊ Experience with Microsoft Active Directory administration.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES
◊ Ability to communicate effectively orally and in writing.
◊ Ability to prioritize to meet deadlines.
◊ Ability to analyze and solve problems.

PERSONAL SUITABILITY
◊ Client service oriented
◊ Working effectively in a team
◊ Ability to adapt
◊ Showing initiative and being action-oriented

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS
Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population we serve. In support of our strategy to achieve employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, Women, Visible Minorities and Persons with Disabilities.

Conditions of employment

Reliability Status security clearance

Willingness to work overtime when needed.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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📌 Information and Tips

Applications that are retained are those that provide information in the prescreening questionnaire that demonstrate meeting the essential education and experience. You must provide your education level and the institution where you attained this level, and concrete examples on how you meet the essential experience and the period of time this experience was acquired. The resume provided will only be used to corroborate information provided in the questionnaire.

Preselection questions will assess the essential experience as well as the ability to communicate effectively in writing.

Candidates are also asked to confirm and provide examples on any of the asset criteria they meet.

You will be assessed to ensure that you meet the qualifications of the positions to fill.

Contact information for 2 references as well as your proof of education proof will need to be provided later in the process. References will be contacted only at the end of the assessment process. Applicants with foreign diploma are required to provide proof of Canadian equivalency.

When managers consider you for a specific position, they may ask for more information before making a final decision.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.