Telecommunications Operator Trainer / Facilitator

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE Canada.ca SITE. Persons with disabilities preventing them from applying on-line are asked to contact the individual noted at the bottom of this advertisement.

NOTE: Applications are to be received online by clicking on the button below. Please do not send your resume or application to the Contact noted unless you are a person with a disability who is unable to apply online. The Contact can assist with general questions.

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question, including when (from-to), where (occupational title, organization) and how you obtained your education and experience. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, the action you took, what you accomplished and/or what you learned. Content of your response must be supported by your CV/resume as your responses to these questions will be used as a primary source of information and your CV/resume will only be used to validate this information. Should you indicate in your response "please refer to CV/resume" your application will be rejected. Lack of examples and details will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.

Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact The Canadian Information Centre for International Credentials as soon as possible to initiate the evaluation process http://www.cicic.ca/

Duties

Assists in the planning, organizing, development and facilitation of continuous on and off-site training activities; course design and curriculum development, testing instruments, assessment and learning processes in support of employee development.

Identifies and coordinates subject matter expertise in presentation delivery in order to meet lesson plan goals and objectives.

Instructs, guides, coaches and facilitates operational, technical and remedial training for Telecommunications Operators, Trainees, Field Coaches, supervisors and all categories of employees on operating methods, techniques, policies, procedures, and systems.

Work environment

Looking to move away from city life or need a change of scenery? PRTC is located in the beautiful Fraser Valley in Chilliwack, B.C. which is an outdoor enthusiast’s dream, surrounded by mountains, rivers and hiking trails. Country living with just a short drive to the big city without the same living expense! PRTC is located in the Sardis area, occupying 72 acres of the former Canadian Forces Base. Close to the Vedder River and Cultus Lake, Chilliwack is a vibrant community rich in history and outdoor adventures. On average, there are in excess of 13,000 candidates trained and 550 courses administered each year at PRTC.

The RCMP’s Pacific Region Training Centre requires two Telecommunication Operations Trainers to provide foundational skills training to new 911 Police Dispatchers, Operational Communication Centre (OCC) Field Coach Training and OCC Facilitator training to E Division OCC personnel. The right candidates will be highly organized, dependable, have a passion for sharing their knowledge with others and enjoy facilitating in a group setting. They must also be able to hold non-judgemental coaching conversations, document the performance of others, be a team player as well as able to work on their own. These candidates will be vital members of the Telecommunications & Technical Training unit and work primarily within the OCC portfolio.

The work is conducted in an office, virtual and classroom environment. Employees work a variable workweek with flexibility to work variable hours for a positive work/life balance experience.

Intent of the process

The anticipated intent/result of this process is to indeterminately staff (on a full time basis) two positions.

The result of this selection process will be to create a pool of qualified candidates which may be used to fill future permanent or temporary vacancies.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
• A secondary school diploma or an acceptable combination of education, training or experience*.
*Acceptable combination is defined as some secondary school education, formal training as an educator/course facilitator/lesson plan developer OR 6 months of experience as an educator/facilitator/lesson plan development.

Degree equivalency

EXPERIENCE:
1. Extensive**Experience as a Telecommunications Operator (Call-Taking and Dispatch) in a British Columbia Policing Operational Communication Centre (OCC).
2. Experience as an OCC Field Coach to one or more trainees within the OCC environment.
3. Significant*** experience working in Police Records Information Management Environment (PRIME) Computer Aided Dispatch (CAD) application.
4. Experience delivering training and presentations in a professional or personal capacity in a group setting.

**Extensive is defined as the depth and breadth of experience normally associated with the performance of the tasks on a continuous basis for approximately 60 months.
***Significant is defined as the depth and breadth of experience normally associated with the performance of the tasks on a continuous basis for approximately 24 months.

KNOWLEDGE:
1. Knowledge of national and divisional OCC policy and procedures
2. Knowledge of PRIME CAD application
3. Knowledge of OCC secondary equipment such as radio and telephone systems
4. Knowledge of facilitation techniques

SKILLS & ABILITIES:
1. Ability to plan, organize and deliver a lesson plan
2. Ability to monitor and supervise learners in a group setting
3. Ability to document performance and hold coaching conversations using non-judgmental language
4. Ability to troubleshoot and provide guidance in the use of specialized computer systems or automated equipment

PERSONAL SUITABILITY:
1. Effective Interpersonal Relationships (Working effectively with others)
2. Demonstrates Integrity and Respect
3. Shows Initiative and is Action Oriented
4. Flexibility
5. Stress Tolerance
6. Dependability

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:
1. Experience in developing lesson plans and/or training materials
2. Experience in analyzing the results of training

Conditions of employment

• A valid driver’s license
• Enhanced Reliability Status with top secret security clearance
• Willingness and ability to travel and/or drive a motor vehicle
• Willingness and ability to work flexible hours and a variable work week

OPERATIONAL REQUIREMENTS:
• Willingness and ability to work flexible hours and a variable work week
• Ability and willingness to work in a confined or restrictive workspace, wear a headset, be exposed to multiple computer screens and noise disturbances for extended periods of time

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmp-grc.gc.ca/en/good-character . The security requirements are the same for all employees of the RCMP.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Once established, the qualified pool will be valid for a period of 12 months and may be extended.

Practical and/or standardized tests may be administered for screening and/or assessment purposes.

Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Top-down selection may apply.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

This process and the resulting pool will only be used to staff positions in the RCMP.

Any information provided by a candidate through their application or assessment that is deemed to be incorrect or fraudulent will be eliminated from further consideration.

Experience qualifications will be assessed upon application. Further confirmation or assessment may be conducted through reference checks.

All information obtained throughout the selection process, from time of application to close of process, may be used to evaluate candidates.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.