Supervisor / Policy and Program Officer / Team Leader / Project Leader

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

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This advertisement is replacing our previous job posting for "Supervisor / Senior Program Officer / Senior Project Officer / Team Leader" (DIS22J-024133-000702 / 22-DIS-NCR-EA-435146).

If you have already applied on 22-DIS-NCR-EA-435146, YOU ARE NOT REQUIRED TO RE-APPLY. However, should you wish to modify your application and choose to reapply to this new posting, ONLY your SECOND application will be taken into consideration.

*The pre-selection will be done for both advertisements/job postings simultaneously (i.e., 22-DIS-NCR-EA-435146 AND 22-DIS-NCR-EA-435146-A).
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The intent of this process is, in part, to respond to the Clerk of the Privy Council’s Call to Action for leaders in the Public Service to appoint, sponsor, support and recruit Indigenous candidates to build a more diverse and inclusive workforce. This opportunity provides a step forward in creating a staff complement reflective of the peoples, communities, First Nations, Inuit and Métis partners we work with and for.

For the purpose of staffing within the federal public service, the term Aboriginal is used, as per the Employment Equity Act, to define a North American Indigenous person as members of First Nations, Inuit or Métis. North American Indigenous people or members of First Nation include treaty, status or registered Indigenous people, as well as those non-status and non-registered. However, please note that the terms Aboriginal and Indigenous are used interchangeably within this job advertisement. Both terms include First Nations, Inuit and Métis.

It is important that your education and experience are clearly outlined in your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications and operational requirements may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each screening qualification.

WORK FROM WHERE YOU ARE!

While we don’t know what our “office of the future” will look like, we do know that remote work works. That means you don’t need to be in any of our National Capital Region or Regional Offices to be considered. Please note it may be possible to telework from anywhere within Canada on a case-by-case basis.

Individuals who believe are qualified for the position are encouraged to apply, regardless of where they live or work.

Work environment

WHY CHOOSE INDIGENOUS SERVICES CANADA (ISC)?

We want to be an employer of choice for First Nations, Inuit or Métis peoples. To be effective and culturally competent in delivering our mandates, ISC requires your unique Indigenous knowledge and experience. Providing excellent services and programs requires an understanding of the priorities and aspirations of partner Indigenous communities in areas such as education, health, economic development, housing, community infrastructure and social support. Join a workplace committed to reconciliation with First Nations, Inuit and Métis peoples.

These departments offer a rewarding, diverse and enriching work environment for First Nations, Inuit and Métis employees. There are a wide range of resources and services available to Indigenous employees including: English/French language training, social and cultural activities, access to Elders, Indigenous career counselors, etc. These resources are in place to enhance your experience as a ISC employee.

OUR MISSION:

In the spirit of reconciliation, we are committed to creating an inclusive, diverse and representative workforce of Indigenous peoples. We aim to contribute to making Canada a better place for all peoples, particularly, First Nations, Inuit and Métis communities.

MORE ABOUT INDIGENOUS SERVICES CANADA (ISC) and the FIRST NATIONS AND INUIT HEALTH BRANCH :

In August, 2017, the creation of a new department, Indigenous Services Canada was announced. Since that time, the First Nations and Inuit Health Branch has transitioned from Health Canada to the new department.

Indigenous Services Canada works collaboratively with partners to improve access to high quality services for First Nations, Inuit and Métis. Our vision is to support and empower Indigenous peoples to independently deliver services and address the socio-economic conditions in their communities.

The First Nations and Inuit Health Branch supports the delivery of public health and health promotion services on-reserve and in Inuit communities. It also provides drug, dental and ancillary health services to First Nations and Inuit people regardless of residence.

This is an exciting opportunity to work with an established branch in a new department and play a key role in the attainment of its priorities.

To learn more about Indigenous Services Canada, click here: https://www.canada.ca/en/indigenous-services-canada.html.

Intent of the process

This is a continuous intake to create and maintain an inventory, as well as, to establish partially assessed pools for current and future opportunities at Indigenous Services Canada (ISC).

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment. Based on the hiring needs, additional essential qualifications, asset qualifications, organizational needs, operational requirements and/or conditions of employment may be identified and applied during the assessment and/or selection of candidates.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

A secondary school diploma or employer-approved alternatives.

Note: The employer-approved alternatives to a secondary school diploma are: (a) a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or (b) an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

Experience in the delivery of social or health benefit programs.
Experience in developing and maintaining relationships with internal and external stakeholders or clients.
Experience providing recommendations to management on policy, program or client-service related issues.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, French Essential, Bilingual imperative.

**Please note that the majority of positions in the National Capital Region (Gatineau, Québec and Ottawa, Ontario) have language requirements at the bilingual imperative level (BBB/BBB or CBC/CBC) and that unilingual requirements (English Essential or French Essential) are mainly required for positions in other regions.

Note: Please ensure that you clearly indicate your preferences with respect to the language requirements of the positions you may be interested in on your application to ensure that you maximize your chances of being selected for employment opportunities.

Information on language requirements

COMPETENCIES

1. Communication (oral).
2. Communication (written).
3. Show initiative and be action-oriented.
4. Planning/Organizing/Oversight skills.
5. Customer Service Orientation.
6. Work effectively with others.

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION

A diploma from a recognized post-secondary institution in a field related to the position OR an acceptable combination of education, training and/or experience.
Bachelor’s degree or higher studies from a recognized post-secondary institution in a field related to the position.
Have completed training or courses related to working with First Nations or health programs and services.

Degree equivalency

EXPERIENCE

Experience working with the Non-Insured Health Benefits Program.
Experience working with the Jordan’s Principle Child First Initiative.
Experience working in a call centre environment.
Front line customer service experience in a high volume call centre environment.
Experience in human resource management (ex. supervision, workload assignment, setting work objectives, learning plans, performance management plans)
Experience working with Aboriginal people or organization.
Experience working collaboratively and building relationships with a variety of Aboriginal stakeholders. (*Please note that experience may have been gained in a variety of settings, such as participation in a community initiative, project team, volunteer environment, committee, school, etc.)
Experience leading a work group. (*Please note that experience leading a work group may be gained through showing leadership in a variety of settings, including but not limited to: participation in a project team, a volunteer-work setting, a committee, or school/university group assignments)
Experience in working with word processing, spreadsheets and data base software to prepare various documents.
Experience monitoring and tracking project activities.
Experience preparing written documents such as proposals, briefing notes or business plans.
Experience in financial management (managing program funding, expenditures, audits, program allocations or forecasts, etc.), which could include tracking contracts, grants, contribution agreements or funding agreements.
Experience with community and/or capacity development practices.

ORGANIZATIONAL NEEDS

Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Aboriginal peoples, preference may be given to candidates who, at the time of application indicate that they are an Aboriginal person (self-declaration).

OPERATIONAL REQUIREMENT

Some positions may require a valid Class 5 driver’s licence or mobility usually associated with a valid driver’s license.
Some positions may require the willingness and ability for to travel is required.
Some positions may require the willingness and ability to work overtime, sometimes on short notice and/or extended hours and/or shift work.

Conditions of employment

Security Clearance - Various (depending on the position being staffed): Reliability, Secret.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

WHAT TO EXPECT AFTER YOU APPLY:

Be willing to participate in further assessment to establish your qualifications for the position being staffed.

We will be requesting your proof of education.

Ensure that your online application includes current contact information that remains updated.

Our intention is to communicate with candidates via email. Applicants should check their email account regularly as there may be new communication regarding this inventory or a timeline for responses.

You may not be contacted immediately after submitting your application, but please be assured that your information will be retained for the duration that the inventory is open.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the screening process.

Your application will be kept in the inventory for 90 days. A notice will be posted in the "My Job File" menu of your account 10 days before your application expires. If you do not take this into account, your application will be deactivated and it will no longer be considered for submissions from this inventory. In the event that your application expires during the effective period of this inventory, a notice will be posted in your account. If you wish to confirm your interest and reactivate your application, select the "Renewal of my application" link.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Apply online