Junior Program Officer - Jordan's Principle - Inventory

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

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This advertisement is replacing our previous job posting for "Junior Program Officer - Jordan's Principle - Inventory" (DIS22J-024133-000631 / 22-DIS-NCR-EA-430565).

If you have already applied on 22-DIS-NCR-EA-430565, YOU ARE NOT REQUIRED TO RE-APPLY. However, should you wish to modify your application and choose to reapply to this new posting, ONLY your SECOND application will be taken into consideration.

*The pre-selection will be done for both advertisements/job postings simultaneously (i.e., 22-DIS-NCR-EA-430565 AND 22-DIS-NCR-EA-430565-A).
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The intent of this process is, in part, to respond to the Clerk of the Privy Council’s Call to Action for leaders in the Public Service to appoint, sponsor, support and recruit Indigenous candidates to build a more diverse and inclusive workforce. This opportunity provides a step forward in creating a staff complement reflective of the peoples, communities, First Nations, Inuit and Métis partners we work with and for.

For the purpose of staffing within the federal public service, the term Aboriginal is used, as per the Employment Equity Act, to define a North American Indigenous person as members of First Nations, Inuit or Métis. North American Indigenous people or members of First Nations include treaty, status or registered Indigenous people, as well as those on-status and non-registered. However, please note that the terms Aboriginal and Indigenous are used interchangeably within this job advertisement. Both terms include First Nations, Inuit and Métis.

Duties

WHAT YOU WILL BE DOING?

This position will contribute to the delivery and administration of Jordan’s Principle. This position will provide information, advice and guidance and respond to inquiries and issues from management, staff, clients and stakeholders regarding Jordan’s Principle program services, policies, procedures and guidelines to support clients in accessing funding for services.

WORK FROM WHERE YOU ARE!

Our team has been working remotely since March 2020. While we don’t know what our “office of the future” will look like, we do know that remote work works. That means you don’t need to be in any of our National Capital Region or Regional Offices to be considered for a role on this team. Please note it may be possible to telework from anywhere within Canada on a case-by-case basis.

Individuals who believe are qualified for the position are encouraged to apply, regardless of where they live or work.

Work environment

In the First Nations and Inuit Health Branch (FNIHB) of Indigenous Services Canada, we strive to provide access to quality health services, improve health outcomes, and support greater control of the health system for First Nations and Inuit. We are searching for a collaborative and strategic individual who enjoys working in a dynamic environment, with a strong focus on quality client service. By joining our department, you will have the opportunity to provide direct support related to health services and community-based programming. You will build and support strong working relationships with First Nations and Inuit communities, families, and individuals, with a focus on improving health outcomes and reducing health risks.

Intent of the process

This process aims to create and maintain an inventory of applications that may be used to fill various term or indeterminate appointment opportunities. A pool of qualified candidates may be established and may be used to fill similar positions, in various locations and tenures.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment. Based on the hiring needs, additional essential qualifications, asset qualifications, organizational needs, operational requirements and/or conditions of employment may be identified and applied during the assessment and/or selection of candidates.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

• A secondary school diploma or employer-approved alternatives.

Note: The employer-approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

• Experience in providing advice and frontline services to clients.
• Experience participating in the implementation, maintenance and/or use of databases, tracking systems or spreadsheets.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE

• Experience working in call center.
• Experience working with Non-Insured Health Benefits.
• Experience using Adobe/Foxit.
• Experience working with First Nations, Inuit, or Métis.
• Experience tracking financial information, generating reports, and using a financial management system.
• Experience using Systems Applications and Products in Data Processing (SAP).
• Experience using Medical Transportation Records System (MTRS).
• Experience working with the Jordan’s Principle initiative.
• Experience reviewing and processing applications or submissions or requests against relevant policies or guidelines.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, French Essential and/or Bilingual Imperative.

**Please note that the majority of positions in the National Capital Region (Gatineau, Québec and Ottawa, Ontario) have language requirements at the bilingual imperative level (BBB/BBB or CBC/CBC) and that unilingual requirements (English Essential or French Essential) are mainly required for positions in other regions.

Note: Please ensure that you clearly indicate your preferences with respect to the language requirements of the positions you may be interested in on your application to ensure that you maximize your chances of being selected for employment opportunities.

Information on language requirements

KNOWLEDGE

• Knowledge of Jordan’s Principle.
• Knowledge of health issues and programs available to First Nations communities.

COMPETENCIES

• Client Service Orientation.
• Working effectively with others.
• Attention to detail.
• Demonstrating integrity and respect.
• Reliability.

ABILITIES

• Ability to communicate effectively verbally.
• Ability to manage heavy workload, competing priorities and/or working under pressure to meet tight deadlines.
• Ability to communicate effectively in writing.
• Ability to use software programs such as Microsoft Word and Microsoft Excel.
• Ability to analyze and review information.

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS

Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Aboriginal peoples, preference may be given to candidates who, at the time of application indicate that they are an Aboriginal person (self-declaration).

OPERATIONAL REQUIREMENTS

For certain positions, you may be required to occasionally travel to remote and/or isolated communities in small aircraft, off road vehicles or by boat in varied weather conditions.

Conditions of employment

Security Clearance - Various (depending on the position being staffed): Reliability, Secret.

• Rotating assigned work week schedule as follows: Monday to Friday - 8:00 a.m. to 4:00 p.m. and 10:00 a.m. to 6:00 p.m. and on-call from 6:00 p.m. to 8:00 a.m. on alternating days, weeks and weekends.
• Certain positions will require candidates to work standby, call back and overtime.
• Certain positions, if located in a remote and/or isolated post, will require candidates to undergo medical clearance, including their dependents.

Note: Candidates must meet and maintain the above condition(s) of employment throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

• Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

• All communications relating to this process, including email correspondence may be used in the assessment of qualifications.

• Communication for this process will be sent via email or via the Public Service Resourcing System (PSRS). It is the responsibility of the candidate to ensure accurate contact information is provided and updates as required. Candidates who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email).

• Candidates are required to submit their application by using the online system. If you are unable to apply online, please contact the email address indicated in the "Contact information" section below. Please provide an explanation as to why you are not applying on-line for consideration. (Note: You must state the Selection Process number in the Subject of enquiry.)

• You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

• Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at any stage in this selection process (i.e. screening and appointment stage).

• Various means of assessment may be used (for example: interview, written exam, reference checks, performance assessments, achievement record), depending on the needs of the hiring manager.

• Applicants are entitled to participate in the staffing process in the official language of their choice and are required to indicate their preferred official language in their application profile.

• Candidates are expected to make a reasonable effort to make themselves available for assessments as scheduled. Rescheduling will only permitted for accommodation measures or for other exceptional/extenuating circumstances, to be determined on a case-by-case basis.

• Proof of education will be required. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca.

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FREQUENTLY ASKED QUESTIONS
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◦ Why was my application automatically rejected when I submitted it?

In order to be placed in the inventory, you must meet the essential education qualification at the time you submit your application. If you receive a message "Application rejected at screening" immediately after submitting your application, you probably answered "No" to the screening question assessing the essential qualification of education. If you have incorrectly indicated "No" for this qualification, simply retrieve your application and update your answer to the screening question.

◦ What happens if my application expires?

Your application will be kept in the inventory for 90 days. A notice will be posted in the "My Job File" menu of your account 10 days before your application expires. If you do not take this into account, your application will be deactivated and it will no longer be considered for submissions from this inventory. In the event that your application expires during the effective period of this inventory, a notice will be posted in your account. If you wish to confirm your interest and reactivate your application, select the "Renewal of my application" link.

◦ I have a disability that does not allow me to apply online, who do I contact to help me with the submission of my job application?

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request accommodation. All information received in relation to accommodation will be kept confidential.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Apply online