INVENTORY: IT Technician, Infrastructure Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Please note that your ability to communicate effectively in writing will be assessed throughout the process. Primarily focused on the information contained in your covering letter.

Work environment

Depending on your experience and interests, you could be contacted for positions in three different fields:

Workplace Technology Team: Where you will help prepare, deploy and replace laptops, mobile devices, printers and other peripherals used by the 15,000 employees of the department.

Tier-1 IT Support Team: Where you will provide remote support and guidance to DFO employees experiencing difficulties with their IT devices or applications, and helping them resolve their incident as quickly and efficiently as possible.

Tier-2 IT Support Team: Where you will provide advanced support to DFO employees with specific IT needs and facing complex IT incidents requiring deeper investigation, and that cannot be answered and resolved by Tier-1.

Opportunities for advancement and assignment from one team to another are also possible, if you have the necessary experience.

Intent of the process

When you apply to this inventory, you are not applying for a specific job, but to an inventory for future vacancies in the IT filed with Fisheries and Oceans Canada in the National Capital Region. As positions become available, applicants who meet the qualifications may be contacted for further assessment. The duration of the job opportunities will vary (e.g. temporary or permanent).

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter "Between 8 and 10 sentences, tell us your reasons for applying for this inventory. Make sure to explain the extent of your IT experience concisely."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

*At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be reassessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Experience :
• Experience in the installation, configuration, and maintenance of Windows desktop software and hardware.
• Experience providing IT technical support to clients and troubleshooting issues with software or hardware in a Windows environment.
• Experience following standards, processes, and logging information in an IT Service Management (ITSM) tool (ticketing system).

Abilities:
• Ability to communicate effectively in writing

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

Competencies:
• Demonstrating integrity and respect
• Thinking things through
• Working effectively with others
• Showing initiative and being action-oriented

Abilities:
• Ability to coordinate and prioritize multiple concurrent tasks
• Ability to investigate IT issues and develop solutions
• Ability to work under pressure
• Ability to communicate effectively orally

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements:
• Be willing and able to work flexible hours.
• Be willing and able to work overtime as needed, sometimes without notice.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

APPLICATION EXPIRY PERIOD
Applications to this inventory will expire every 180 days from date of submission. If your application is expired, you will not be referred to future vacancies. You will automatically be send an e-mail when the warning period date is reached (173 days) and a notice will be placed on your GC Jobs account. The expiry and renewal dates displayed in the notice are adjusted daily until the warning period is over. If you do not renew your application, the expired notice will remain in your account and you can renew your application until the closing date for this inventory.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

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