IT Support Analyst

Update: ** The process has been extended until November 25, 2022 **

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please ensure you read the poster thoroughly as the instructions contain important information that will be required in the application process. Failure to read the notes and follow the instructions could result in your application missing critical information thus providing insufficient information for the screening committee to complete your assessment and resulting in your elimination from the process.

The screening committee will use your answers to the screening questions to assess how you meet the essential and asset qualifications (education and experiences). No other documents, such as cover letter, will be considered at this phase. To reinforce this procedure, the option to attach a cover letter has been deactivated in the system.

All screening questions must be answered. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN and WHERE the qualification was met by clearly indicating:

1. The name of the department or organization where the experience was acquired;
2. The title of the position occupied, group and level, and the period(s) in which you performed the functions (Month-Year to Month-Year); and
3. Specific details of tasks or projects demonstrating how the experience was acquired and concrete examples.

You will not have further opportunity to provide additional information.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a RCMP civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

Intent of the process

The intent of this process is to establish a pool of qualified or partially qualified candidates, which could be used to staff similar positions with different language profiles, security profiles and with different duration of employment at Shared Services Canada.

Once our positions are staffed, this pool will be made available to all other federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA) to staff similar positions.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

• Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE

EXP1 Recent* and significant** experience in at least 3 of the following areas: installing, patching, provisioning, evaluating, configurating, maintaining, deploying security updates, troubleshooting and upgrading IT infrastructure components (Software and Hardware) related to supporting hypervisor, Windows or Unix/Linux operating systems;

EXP2 Recent* experience in documenting two of the following; IM/IT issues, requirements, procedures or solutions;

EXP3 Recent* experience in interacting with one or more of the following: clients, colleagues, supervisor, or interdisciplinary teams, to resolve IM/IT incidents or changes.

Definition:

* Recent experience is defined as experience acquired over within the past (5) five years

** Significant experience is defined as the depth and breadth of experience normally associated with having performed a broad range of duties and having performed those duties on a regular and continuous basis for a period of two (2) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC/CBC
English Essential
French Essential

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

COMPETENCIES
C1 Communication
C2 Analytical Thinking
C3 Client Service
C4 Initiative
C5 Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EXPERIENCE

AEXP1 Experience with Linux or Unix server OS environments

AEXP2 Experience with Windows server OS environments

AEXP3 Experience with hypervisor server OS environments

AEXP4 Experience with one or more configuration management, containers, monitoring or deployment tools: (Ex: RedHat’s Ansible, Satellite, Tower; Puppet, SUSE SMT, Git, MECM, SCCM, etc.

AEXP5 Experience in one or more scripting, programming languages or tools: (Ex: Bash, C/C++/C#, Perl, Python, Shell, PowerShell, Rest API, SQL, etc.

AEXP6 Experience in one or more of the following domains:
• Management of Active Directory and Group Policy Objects (GPOs)
• DHCP / DNS

ORGANIZATIONAL NEEDS:
- In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one of more of the following Employment Equity groups: Indigenous peoples, members of visible minorities, persons with disabilities and/or women.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS
• Ability and willingness to travel.
• Ability and willingness to work overtime (evenings and weekends).
• Ability and willingness to participate in rotational compensated on call (24/7).

Conditions of employment

CONDITIONS OF EMPLOYMENT
• Secret & Reliability Security Clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A best fit interview will be administered to determine the most suitable person for the position to fill. The best fit interview will evaluate the oral communication at the time of appointment.

The competency accomplishment report will be administrated.

Please note that references will be sought.

Depending on the number of applicants, volume management strategies may be used.

Indeterminate employees at the same group and level, or equivalent may be considered for deployment prior to the assessment of other applicants.

Foreign educational credentials must be assessed by a recognized credential assessment service. Should you have completed your studies outside of Canada, it is your responsibility to have your certificates and/or your diplomas assessed against Canadian educational standards. You will need to submit proof of education (i.e. degree, diploma, and/or transcripts), when requested. Please visit the Canadian Information Centre for International Credentials (CICIC) site at http://www.cicic.ca/ for more information.

Candidates will be asked to provide proof of their education credentials and certifications later in the process.

Meeting one or many of the asset qualifications may be a deciding factor in appointing a qualified candidate from this selection process.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Failure to respond to communications may be construed as a withdrawal from this process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.