AS-02 Opportunities at the Translation Bureau – Various positions

Important messages

Giving you the best chance to succeed!
At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.

If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

Duties

Duties at the Translation Bureau are varied. For example, they include the following roles: administrative support to management; administrative assistant team leaders; team leaders that provide operational support to translation, terminology and interpretation services; project officers and analysts; and financial and client service roles.

Work environment

We are One PSPC!
Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

At PSPC, we are committed to achieving a competent, representative workforce that reflects the diversity of the Canadian population. We work hard to create a welcoming, respectful and inclusive workplace through a variety of programs and initiatives. In fact, we have been named one of Canada’s Best Diversity Employers for the fifth year in a row and here is a list of some of our diversity and inclusion achievements:
• five diversity networks;
• a Task Force on Anti-racism, Workplace Culture and Equity;
• a national Reconciliation and Indigenous Engagement Unit;
• an Ombudsman for Mental Health (the first such position within the federal public service);
• an Accessibility Office and;
• a Gender-based Analysis Plus (GBA+) Centre of Expertise.

While many programs and initiatives have already been implemented in line with our commitments to diversity and inclusion, we aim to get better! That's why we invite you to be part of the change by joining an organization where individual differences are recognized, valued and respected. Be part of the solution!

Please note that hybrid work will be required and 100% telework will not be possible.

Translation Bureau

Established in 1934, the Translation Bureau is a special operating agency of Public Services and Procurement Canada (PSPC) supporting the Government of Canada in its efforts to communicate with and serve Canadians in its two official languages, Indigenous languages, foreign languages as well as signed languages and oral transliteration. The Translation Bureau offers language advice and translation, revision, formatting, terminology, closed captioning and interpretation services to federal government departments and agencies, as well as Parliament.

The Contact Centre is responsible for establishing and maintaining the client account structure for billing, analyzing and responding to requests within service standards, and providing information, including products and services, billing, client accounts, etc. This position is responsible for providing front-line technical and professional troubleshooting of the organization’s products, resolving issues and handling first-tier complaints with clients of the Translation Bureau.

The Procurement Centre handles translation and interpretation for all Bureau teams serving departments and Parliament in all fields and specialties. Over 35,000 task authorizations and supplier performance evaluation reports are processed annually.

The financial and human resources management team is responsible for establishing and maintaining the Bureau’s annual budget. The team has a wide variety of financial and administrative tasks from paying simple invoices, to conducting ad hoc budget reviews, to sharing financial advice and guidance, and managing financial delegations.

Intent of the process

This process will be used to create a pool of fully and partially qualified applicants and fill, within Public Services and Procurement Canada, similar positions with a variety of security requirements, language requirements and durations (indeterminate, term).

Positions to be filled: 10

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

✔ Secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

✔ Experience providing administrative* or operational** support services.

* Administrative support services may include, but are not limited to the following: sharing information; coordinating, producing and submitting documents; making simple recommendations on administrative procedures, etc.
** Operational support services may include, but are not limited to the following: performing operational tasks such as monitoring and escalating problems as required; processing client requests; researching, compiling data and preparing documents; interpreting and analyzing data, coordinating, etc.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE

✔ Experience in monitoring, tracking and reporting on activities and using tracking systems;
✔ Experience providing support services to project teams;
✔ Experience providing logistics for events, workshops, kiosks or meetings, including preparation of work plans, invitations and other details;
✔ Experience as an administrative assistant to a manager;
✔ Experience using a financial system for one or more of the following: (1) inputting financial transactions; (2) extracting information; (3) generating reports;
✔ Experience in procurement and contracting;
✔ Experience in budgeting, including tracking expenses and preparing forecasts;
✔ Experience providing service in a call centre or other client service experience;
✔ Experience in inputting and maintaining data in a computerized information system;
✔ Experience in using various software such as Microsoft Outlook, Word, Excel;
✔ Experience using administrative or financial management or information management systems (On-line Ordering System, GClingua, GCDocs, etc.);
✔ Experience in human resources and in preparing staffing requests;
✔ Experience working with desktop publishing*;
✔ Experience performing document language quality assurance functions;
✔ Experience working in administrative or operational support functions in support of a translation, terminology or interpretation service;
✔ Experience in training or coaching employees;
✔ Experience in supervising a team;
✔ Ability to supervise a team;
✔ Ability to coordinate the workload of a team.

*Desktop publishing is the formatting of complex documents, including layout, conversion and creation of documents that require the advanced functions of presentation, word processing, PDF and spreadsheet software.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual - Imperative (BBB/BBB, CBC/CBC)

Information on language requirements

COMPETENCIES

✔ Client service competency—Level 1: Delivers high-quality client service: https://www.tpsgc-pwgsc.gc.ca/sc-cs/csc-eng.html
✔ Demonstrates integrity and respect;
✔ Shows initiative and is action-oriented;
✔ Thinks things through;
✔ Works effectively with others.

ABILITIES

✔ Effective communication (written);
✔ Effective communication (oral).

The following may be applied / assessed at a later date (may be needed for the job)

In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the “Other information” section.

Information on employment equity

OPERATIONAL REQUIREMENTS
✔ Willingness and ability to work overtime on short notice.

Conditions of employment

Various security clearances: Reliability and Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We will contact you by email and/or through your GC Jobs account. Please ensure that your email address is valid and that your email account accepts messages from unknown users. You are responsible for checking your email and your GC Jobs account regularly to stay abreast of developments in this selection process. If we contact you and you fail to respond within the prescribed timeframe, your request may no longer be considered.

The selection committee cannot make assumptions about your education and experience. When you answer the experience questionnaire, it is not sufficient to state that you have the required qualifications, or to list your previous or current responsibilities. Rather, provide concrete and detailed examples to explain where, when and how you acquired each of the qualifications in question. Applicants will not be contacted for clarification or additional information.

At any time during the selection process, in order to determine which candidates will proceed to the next stage of assessment, the selection committee may randomly select candidates or give preference to those who meet the asset qualifications.

Ability to communicate effectively in writing and orally: all written and verbal communications received throughout the selection process, from the time the application is submitted to the end of the process, will be used to assess candidates. For example, emails and calls.

If you have a disability and cannot apply online, please call 1-800-645-5605.

This process may be used to make appointments from an Employment Equity group. In such cases, we may consider only candidates who are members of the designated Employment Equity groups and who have self-identified (women, Indigenous peoples, persons with disabilities, or members of visible minorities), depending on the position being staffed.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.