Manager, Enterprise Change Management

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

OSFI believes in offering employees flexibility and in creating a workplace that is productive, engaging, collaborative, and inclusive, all the while being supportive of employees’ wellbeing. As such, OSFI is experimenting with a hybrid work model (a combination of telework and onsite work) that will shape how we use our physical workplace to establish new norms, ways of collaborating, and working together and will adjust its model based on lessons learned.

POSITION LOCATION / WORK ARRANGEMENT:
This process will be used to staff various positions located in Ottawa, ON. The successful candidates may work from the designated position location (i.e., Ottawa, ON) OR from one of the following OSFI offices: Toronto (Ontario), Montreal (Québec) or Vancouver (British Columbia) - as agreed with their manager.

OSFI’s hybrid model promotes a workplace in which, on any given day, there is a mixture of employees teleworking from alternative places within Canada, working in the office at their designated position location or from another OSFI office. Hybrid working arrangements will be established on a case-by-case basis depending on the nature of the work required by the position being filled, the operational and business needs, as well as the candidate’s work preferences.

EMPLOYMENT EQUITY:
OSFI is committed to achieving a representative workforce that reflects the diversity of the Canadian population. We are dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of all Canadians regardless of race, ethnicity, colour, religion, sex, age, disability, sexual orientation, gender identity or expression, socio-economic background or lived experience. By embracing diversity and inclusion, our department ensures broader discussions, better decisions, and a more positive workplace.

We invite you to be part of the change by joining an organization where individual differences are recognized, valued and respected. We welcome all candidates to apply and strongly encourage candidates to self-declare if they belong to an Employment Equity designated group Aboriginal* Peoples, Persons with Disabilities, Women or Visible Minorities (Black people and other racialized groups).

*The term “Aboriginal” is used within this job advertisement as it relates to the Employment Equity Act and other legislative frameworks. The term “Indigenous” is used where possible, in alignment with the United Nations Declaration on the Rights of Indigenous Peoples.

Achieving a representative and diverse workforce has been identified as an organizational need for OSFI and may be applied at any time during this appointment process. If this criterion is used, only those who have indicated that they are members of the specified designated group(s) will be considered. As such, first consideration for an appointment may be given to candidates who self-declare as belonging to one or more of the four designated employment equity groups (Persons with a disability, Aboriginal people, Members of a Visible Minority, or Women).

In order to self-declare, please ensure to check off the appropriate box within the online application under the Employment Equity section. We encourage you to consult theses links to learn more about employment equity and self-declaration:
• https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/employment-equity.html
• https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/applying-government-canada-jobs-how-to-apply.html#EE

Duties

OSFI is establishing a dedicated Enterprise Change Management (ECM) function as a core corporate service to improve the effectiveness of the organization’s transformation efforts and strengthen OSFI’s change culture.

The Managers (3), Enterprise Change Management are responsible for the delivery of ECM Function services; responsibilities include:
- The development, implementation and continuous improvement of the ECM function
- Delivery of change management services and expertise to the organization (primarily portfolio-level but may include initiative-level support)
- Liaison with other key transformation stakeholders (e.g., Transformation Office, Culture Team)

In addition to these core responsibilities, the Managers will be tasked with delivering specialized services in the following areas:

Learning & Development (1 Position)
Portfolio Management (1 Position)
Business Relationship Management (1 Position)

Responsibilities may also include guiding the work of Professional Services and a maximum of 2 direct reports.

Work environment

Our Role:
OSFI is an independent federal government agency that regulates and supervises more than 400 federally regulated financial institutions and 1,200 pension plans to determine whether they are in sound financial condition. In fulfilling its mandate, OSFI supports the government's objective of contributing to public confidence in the Canadian financial system.
Learn more about us 👉 https://youtu.be/QO_3vnPKuZI

Our People and Culture:
People are the foundation of our organization. You will become part of a diverse community that acknowledges everyone has varied experience and fosters an environment where communication and teamwork amplify our effectiveness. We have several networks dedicated to ensuring that the department continues to grow as an inclusive, accessible, respectful and diverse workplace. All employees are encouraged and welcome to join the following networks and participate in their activities and events.
• Diversity of Thought
• Family Responsibilities
• Gender
• LGBTQ2IS
• Mental Health and Accessibility
• Multiculturalism (Affinity Groups: Indigenous, Asian, Black)
• Unconscious Bias
Hear about our people 👉 https://youtu.be/diUspmpYWQI

Our Rewards:
💵 Compensation: OSFI offers a competitive salary, and employees may be eligible for in-range increases and economic adjustments. Salaries are based on qualifications, experience and knowledge. The Public Service Pension Plan is a defined benefit pension plan (indexed for inflation), where both the employer and the employee contribute.

💰 Performance Pay: OSFI employees are eligible for an annual bonus based on their performance throughout the year.

✈️ Vacation and Leave: OSFI employees start with 4 weeks of paid vacation, 2 personal days and 5 days of Family Related Leave with Pay among other various types of paid and unpaid leave.

💻 Flexible Work Arrangements: OSFI offers flexible work arrangements by providing support for compressed work week schedules, flexible work hours and teleworking, in order for employees to achieve their work objectives while achieving balance between work and homelife.

📖 Learning and Development: OSFI offers career advancement opportunities and encourages innovative thinking in its work environment. Employees may be reimbursed for relevant professional association membership fees.

Intent of the process

The immediate need is to staff three positions on an indeterminate basis.

A pool of qualified or partially qualified candidates may be created to staff similar or identical positions with various linguistic profiles and requirements, security requirements and/or various tenures within the Office of the Superintendent of Financial Institutions (OSFI), which may vary according to the position being staffed.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL EDUCATION
• A university degree with specialization in Business Administration, Psychology, Communications, Human Resources, Sociology, Education, Logistics, Design or other relevant field OR an acceptable combination of relevant professional industry experience and education.
• Training in Change Management principles, methodologies and practices.

Degree equivalency

ESSENTIAL EXPERIENCE
• Recent experience in leading change, continuous improvement, service re-design or business process implementation initiatives including the development of strategies, plans, briefings, and presentation material.
• Experience building and maintaining effective work relations and partnerships with internal stakeholders.
• Experience in working in a client-service environment.
• Experience in leading and managing teams.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EDUCATION
• A relevant professional designation or training certification in project and/or portfolio management, continuous and/or quality improvement, Lean, adult learning or curriculum development, business relationship management, service design, user experience design and/or research, behavioural science, human factors, marketing research.

Degree equivalency

ASSET EXPERIENCE
• Experience facilitating any of the following exercises in person or virtually (specify): co-design, lean value-stream mapping, customer journey-mapping.
• Experience researching, analyzing and synthesizing information from a variety of sources and presenting findings, advice or recommendations to clients.
• Experience developing strategic communications and working in collaboration with communication teams (providing effective communications through a variety of methods).
• Experience developing learning and development programs and working in collaboration with learning and development teams.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ESSENTIAL KNOWLEDGE
• Knowledge of change management principles, methodologies and practices

The following are required to deliver specialized services:

Position 1:
• Learning and Development: Knowledge of adult learning principles, strategies and techniques.

Position 2:
• Portfolio Management: Knowledge of project and portfolio management principles, methodologies and practices.

Position 3:
• Business Relationship Management: Knowledge of techniques used to stimulate, surface, and shape business demand across functions and ensure that the potential business value from satisfying that demand is captured, optimized, and recognized.

ESSENTIAL COMPETENCES
• Collaboration
• Interpersonal Communication
• Innovation
• Results Orientation
• Leading People
• Inclusion

ESSENTIAL ABILITIES
• Ability to communicate effectively in writing.
• Ability to communicate effectively verbally.
• Ability to collaborate effectively with stakeholders across the organization.
• Ability to influence decision making and behaviour.
• Ability to coach at all levels of an organization.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET KNOWLEDGE
• Knowledge of systems-based approaches to enabling transformative change.

ASSET ABILITIES
• Coaches others to think innovatively and challenge the status quo; encourages team to be flexible during changing or ambiguous circumstances.
• Promotes psychological safety by taking risks and trying new ideas.
• Inspires others to approach problems with curiosity.

ORGANIZATIONAL NEEDS
OSFI is committed to having a skilled and diverse workforce representative of the Canadian population. In order to meet our employment equity objectives, selection for this position may be made from among qualified candidates who self-declare as belonging to one or more of the following Employment Equity groups: Persons with a disability, Aboriginal people, Members of a Visible Minority, or Women. OSFI is committed to diversity and inclusion, and we strongly encourage candidates to self-declare if they belong to one of these designated employment equity groups.

OPERATIONAL REQUIREMENTS
• Ability and willingness to work overtime.
• Ability and willingness to travel within Canada when required.

Conditions of employment

• Reliability Status security clearance
• In our current telework environment, the ability to work remotely from home within Canada with access to Internet in one’s residence is a condition of employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For external processes (as indicated by the abbreviation “EA” in the selection process number), only those selected for further consideration will be contacted.

OSFI is a separate agency with its own classification and compensation system. OSFI's staffing is subject to the Public Service Employment Act (PSEA).

The ability to communicate effectively in writing may be assessed using the candidate's application, as well as through the evaluation process.

Assessments (such as written exams, interviews and reference checks) may be conducted virtually through email, telephone and/or videoconference.

Candidates must meet all of the essential qualifications to be appointed; however, one or more asset criteria may be invoked at any stage of the process.

Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications. Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

Eligible candidates may be considered and offered a deployment or interchange before considering other applicants.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Email correspondence will be used as the main method of communication with candidates for this selection process, please ensure it accepts messages from unknown users. Please note that you need to provide valid and updated contact information.

All job applications must be submitted through the Government of Canada public service jobs website. Do not email or mail hard copy documents as these will not be accepted. To submit an application online, please click on the "apply now" button. Persons without Internet access may also review jobs open to the public through INFOTEL at 1-800-645-5605.

If you have a limitation that may impact your performance at any steps of the assessment process (such as submitting the application, written test, or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please inform us by sending an e-mail to the following address: . All information received in relation to accommodation will be kept confidential.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.