Administrative Support Services Clerk

Update: Closing date: 19 December 2022 - 23:59, Pacific Time

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

*ONLY ONLINE APPLICATIONS WILL BE ACCEPTED*

In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES that demonstrate how they meet the education requirement and the experience factors listed in the essential qualifications.

Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.

FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:

1 - Name of the department or organization where the experience was acquired;

2 - Title of the position occupied; and

3 - Specific details of tasks or projects demonstrating how the experience was acquired, and provide concrete examples.

Your application must adhere to the stipulated format.

FAILURE TO CLEARLY DEMONSTRATE IN THE SCREENING QUESTIONS HOW YOU MEET THE SCREENING CRITERIA WILL RESULT IN THE REJECTION OF YOUR APPLICATION.

The Competency “ability to communicate effectively in writing” will be assessed through the screening questions.

CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION.

Work environment

Make a difference without wearing the uniform.

Have you ever wanted to work for the RCMP but not carry a gun? This advertised opportunity is for an entry level position as a Public Service Employee with the RCMP.

The PROS Data Centre (PDC) provides support to frontline police officers by completing their data entries. This primarily involves transcribing reports recorded by police officers and entering the required data into a variety of computer platforms. This operational assistance enhances the quality and accuracy of police records and reduces the time a police officer may spend in front of a computer so they can concentrate their efforts towards police investigations.

Intent of the process

The intent of this process is to establish a pool of qualified candidates with various tenures (i.e. indeterminate, term, deployment, acting, assignment and secondment).

Applicants are encouraged to apply ONLY if they are willing and able to work in or relocate to Calgary and/or Edmonton, Alberta.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

• Successful completion of two years of secondary school, or an acceptable combination of education, training and/or experience.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only). Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process.

If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree equivalency”.

Degree equivalency

EXPERIENCE

• Experience in data entry (eg. Microsoft Word or Excel).
• Experience using electronic mail, such as Microsoft Outlook, to send and/or receive messages.
• Experience providing service to internal or external clients or general public, via telephone or in person.

ABILITIES AND SKILLS

• Ability to communicate effectively in writing.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS
EXPERIENCE

• Experience providing administrative support services in a law enforcement, judicial or quasi-judicial environment
• Experience maintaining a law enforcement database such as: Canadian Police Information Centre (CPIC), Police Information Retrieval Systems (PIRS), Police Reporting and Occurrence System (PROS), Automated Criminal Intelligence Information System (ACIIS), National Criminal Data Bank (NCDB).
• Experience transcribing statements from audio cassettes or digital media.

ABILITIES AND SKILLS

Technical and Professional Skills and abilities.

OPERATIONAL REQUIREMENTS

• Willing and able to work shift work (7 days a week; 365 days a year).
• Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material.
• Willing and able to work on short notice and overtime to meet operational needs.
• Willing and able to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

ABILITIES AND SKILLS

• Ability to communicate effectively in writing.
• Ability to communicate effectively orally.
• Ability to transmit information.
• Ability to work with minimal supervision.

PERSONAL SUITABILITY

• Detail oriented.
• Being organized.
• Action-oriented.
• Showing initiative.
• Working effectively with others.
• Thinking things through.
• Client Service Orientation.
• Dependability.

Conditions of employment

Reliability Status security clearance - RCMP Enhanced Reliability Status (ERS) security clearance. Successful applicants will be required to obtain and maintain a RCMP Security Clearance throughout their employment. This requires a Security/Reliability Interview, and a field investigation in matters of Criminal Activities, credit/finances, education, employment, reference, etc.

OTHER CONDITIONS OF EMPLOYMENT

1. Ability and willingness to work shift work (7 days a week; 365 days a year).
2. Ability and willingness to work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Only online applications are accepted. All job applications must therefore be submitted through the Public Service Resourcing System.

Candidates must meet all the essential qualifications to be appointed to a position.

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

Volume Management strategies may be used.

Should there be a large number of applicants, please note that asset qualifications could be invoked.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

A cut-off score may be used in the determination of those to be given further consideration in the assessment process.

Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

Communication for this process will be sent via email. Applicants MUST check their e-mail accounts frequently as there may be a deadline for responses. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Please note that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date email address or respond to our communications.

Candidates will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.