Manager, Household Services (AS-06)

Update: Please note that the closing date for this process has been amended to November 21, 2022

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Is this your first time applying for a job within the Government of Canada? We invite you to refer to the following link for advice and additional information on how to apply: https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/applying-government-canada-jobs-what-expect.html

The OSGG is dedicated to building an inclusive workforce with a diversity of experiences, perspectives and backgrounds that represents Canada now and in the future. In order to achieve this goal, we strongly encourage you to indicate if you belong to one of the following designated groups; Indigenous people, person with disabilities or a member of visible minority, as preference may be given to employees in these groups.

You will be required to show how you demonstrate the essential qualifications (i.e. education and experience) by answering screening questions. You must provide concrete and detailed examples to clearly demonstrate how you meet the education and experience requirements listed in the essential qualifications. The screening will be based on the information provided in answer to the questions. The résumé may be used to confirm information. The screening board cannot make any assumptions about your experience. It is not sufficient to say that you have the required qualifications or to list your current duties.

Duties

Are you looking for an interesting, high-pace, management opportunity? Would you like to contribute to your career growth and support Canada’s Governor General by managing a diverse group of hospitality professionals who take pride in their work while providing a high-level of service?

As Manager, Household Services you will be responsible for:
•Planning, coordinating, controlling and managing the preparation and delivery of all household services;
•Coordinating operations within the Household Services unit and with other divisions of OSGG, and external partners;
•Ensuring hospitality activities in support of events at Rideau Hall and the Citadelle are of high quality and cost effective;
•Leading the planning and implementation of Human Resources activities for the division;
•Planning and managing the division’s annual budget;
•Coordinating, managing and approving all procurement and asset management activities;
•Consulting with and advising managers and staff of the OSGG, and various external partners;
•Developing, documenting and implementing operational guidelines, policies, procedures, work and services standards related to household operations;
•Researching, assessing and implementing national and international standards and best practices.

Work environment

The OSGG is a small department that is part of the Core Public Administration. The office is located on the beautiful grounds of Rideau Hall in Ottawa. The incumbent of the position is also responsible for managing the provision of hospitality services at the Citadelle of Quebec, the Governor General's second official residence.

There is no better time to join the OSGG, one of Canada's most historic and prestigious workplaces. This is an opportunity to serve Canadians and honour their achievements.

Intent of the process

The intent of this process is to staff one (1) indeterminate, bilingual imperative CBC/CBC position. A pool of qualified candidates (fully assessed or partially assessed) may be established and may be used to staff similar positions with various language requirements, for various tenures and with various security profiles.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A secondary school diploma or employer-approved alternatives. The employer-approved alternatives to a secondary school diploma are:
1. A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
2. An acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
E1- Experience working in the events management and/or hospitality field as a manager;
E2- Experience in planning, organizing, and managing the daily operations of hospitality staff and/or events staff;
E3- Experience in recruiting, training and supervising staff;
E4- Experience providing high quality client service;
E5- Experience in managing budgets.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

If you possess one or more of the following asset qualifications, please answer yes or no in your application. Additional information will be asked at a later date about the qualifications you meet. You do not necessarily need to meet these qualifications but depending on the position to be staffed, some of these qualifications may be considered.

Asset Qualifications:
AQ1 - Specialized degree in hospitality management or other related fields;
AQ2 - Experience in using Excel and/or hospitality management software;
AQ3 - Experience in the delivery of front-line client services.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Competencies :
CO1 - Thinking things through;
CO2 - Working effectively with others;
CO3 - Demonstrating integrity and respect;
CO4 - Showing initiative and being action oriented;
CO5 - Attention to details.

Abilities :
A1 - Ability to plan, manage and prioritize projects under tight deadlines and with limited resources;
A2 - Ability to manage people;
A3 - Ability to communicate effectively orally;
A4 - Ability to communicate effectively in writing.

Conditions of employment

CoE1 Able to obtain and maintain a valid secret security clearance;
CoE2 Willing and able to travel domestically, sometimes on short notice;
CoE3 Willing and able to work overtime during evenings and weekends;
CoE4 Flexible and willing to change personal plans and schedules as a result of unforeseen operational requirements, sometimes on short notice;
CoE5 Aboriginal peoples who self-declare within the context of the above noted appointment process, must complete the Affirmation of Aboriginal Affiliation Form. Please note that the information you will provide on the AAAF is collected under the authority of the Public Service Employment Act for the purpose of verifying your eligibility to be appointed to a position targeted to Aboriginal peoples and is protected under the Privacy Act. For more information, please visit the following website: http://www.psc-cfp.gc.ca/plcy-pltq/eead-eeed/dg-gd/aaa-eng.htm.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. You are entitled to participate in this appointment process in the official language of your choice (English or French).

2. You must include a valid email address in their application. It is your responsibility to ensure that this address is functional and that it accepts messages from unknown users (some email systems block these types of email). It is also your responsibility to ensure accurate information is provided and updated as required.

3. Acknowledgment of receipt of applications will not be sent; we will contact you when the screening process is completed.

4. You may be assessed using a variety of assessment tools such as, but not limited to: written test, interview, reference checks, etc. In addition, all information obtained throughout the selection process, from the time of application to close of process, may be used to assess you.

5. A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

6. If you are currently an indeterminate employee at the same group and level (or equivalent), please be aware that your supervisor's approval will be required in the event of assignment, secondment or acting appointment opportunities.

7. You must provide proof of your education credentials. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above.

8. Candidates who have valid second language evaluation (SLE) results are to provide proof of their test results. It is the responsibility of those candidates who do not have their results to obtain them from the Public Service Commission (PSC) at http://www.cfp-psc.gc.ca/ppc-cpp/test-examen-result/result-eng.htm

9. Second language evaluation (SLE) Test of written expression: Candidates who do not already have a valid result or who have an expired result at the B level or higher on the Public Service Commission's Second Language may be invited to take the new Public Service Commission unsupervised test of written expression for level B. For more information, please refer to this link: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/unsupervised-test-written-expression-level-b-or-c.html

10. Second language evaluation (SLE) Test of reading comprehension: Candidates who do not already have a valid result or who have an expired result at the C level or higher on the Public Service Commission's Second Language Evaluation may be invited to take the new Public Service Commission unsupervised test of reading comprehension for level C. For more information, please refer to this link: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/unsupervised-test-reading-comprehension-level-b-or-c/about-the-test.html

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.