Program Advisor, Content Management

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

🚩 The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.

Presently, the official location (designated workplace*) of the positons to be staffed is in Ottawa, Ontario. However, ESDC has adopted a flexible work model, which offers employees the flexibility to telework, based on operational requirements. Individuals who believe they meet the listed essential qualifications of the position, regardless of where they live or work, are encouraged to apply.

* Designated workplace: location of work or business address where the employee would work if a telework, hoteling or remote working arrangement was not in place.

Work environment

📣 Do you have strong written communication skills in English and French? Are you interested in managing content that supports the delivery of Government of Canada services to the public?

If you answered “yes” to both questions, this opportunity might be for you!

Service Canada provides the Canadian public with a single point of access to a wide range of Government of Canada services and benefits. We are working with our partners to make these services and benefits even more accessible.

The Program Advisor works within the Integrated Content Management unit to create, manage and update the content of the knowledge repositories used by the 1 800 O-Canada service, Customized Information Services, Service Canada Centres, and various chatbots to provide the public with information on Government of Canada (GC) programs and services.

This position is ideal for someone who wants experience in content management; it provides an opportunity to learn about GC programs and services and about service delivery to the public.

Intent of the process

A pool of qualified candidates will be established and could also be used to staff similar positions with various tenures, titles and security requirements within Employment and Social Development Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

🎓 EDUCATION

A secondary school diploma or an acceptable combination* of education, training and/or experience.

*An acceptable combination could be a few years of secondary school and experience in the field of communications.

Degree equivalency

EXPERIENCE

✅ Experience in writing or editing content in both official languages.
*The assessment of this experience will include examining samples of previous work.
✅ Experience in working in a contact centre environment** or client service environment.

** A contact centre environment is an office that receives or transmits a large volume of requests (in person, by telephone and/or by email) and is comprised of front-line staff as well as enabling services (such as content management services, editing and linguistic services, and administrative services).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CCC/CCC)

Information on language requirements

📌 ABILITIES AND COMPETENCIES

ABILITIES
Ability to communicate effectively in writing
Ability to communicate effectively orally
Ability to analyze and to synthesize information from various sources into concise written summaries

COMPETENCIES
Judgment
Interpersonal skills

The following may be applied / assessed at a later date (may be needed for the job)

🚩ASSET QUALIFICATIONS
(Applicants may be required to meet the asset qualifications)

EDUCATION
Degree from a recognized university.

EXPERIENCE
Experience in working in a government** contact centre environment.

**A government contact centre environment is a government office that receives or transmits a large volume of requests (in person, by telephone and/or by email) and is comprised of front-line staff as well as enabling services (such as content management services, editing and linguistic services, and administrative services).

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ORGANIZATIONAL NEEDS

Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

OPERATIONAL REQUIREMENTS

• Willingness and ability to work overtime on short notice.
• Willingness and ability to work full time.
• Willingness and ability to adjust daily work schedule.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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ASSESSMENTS
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Candidates must meet all the essential criteria in order to be appointed. However, applicants may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

A variety of assessment tools may be used in the assessment of candidates, such as: written test, self-assessment, situational exercise, oral interview, samples of previous work and/or reference checks. Note that assessment tools will be administered electronically and virtually.

Based on the number of applications received, volume-management strategies may be applied at any stage of the assessment process to identify which applications will be given further consideration such as but not limited to top-down approach, random selection, or asset qualifications.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

At the time of assessment proof of education will be required. If you were educated outside of Canada, you must have your credentials and/or diploma assessed against Canadian education standards. The public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, through a recognize credential assessment service. For more information please click on Degree Equivalency.

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COMMUNICATION
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Acknowledgment of receipt of applications will not be sent.

PLEASE NOTE: Candidates will be contacted and invited to assessments via email. It is imperative that you provide a valid email address that accepts email from unknown users (some messaging systems block these types of correspondence). Candidates are responsible for checking their emails, as well as their junk emails, regularly. In addition, you need to inform us of any changes to your contact information. If you fail to follow these recommendations, you may be eliminated from the selection process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.