Travel Agent

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with our hiring processes. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

How to request assessment accommodation:
https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page/how-to-request-assessment-accommodation.html

Work environment

The team’s management strongly believes in participatory management, whereas each team member is encouraged to bring forward and share his / her ideas to bring about positive changes to the team, its controls assessment methodology and working tools. Furthermore, the team’s management places a great deal of importance on work-personal life balance for all of its employees.

The team is located at 70 Crémazie St. in Gatineau and currently operates with a hybrid approach. Employees are expected to work from the office one day a week but this may change over time.

Intent of the process

This process will be used to create a pool of partially - or fully - qualified candidates, which will be used by Immigration, Refugees & Citizenship Canada to staff similar positions at an identical group and level with same linguistic profiles (Bilingual Imperative BBB/BBB), same security profiles and various tenures using various staffing activities.

Positions to be filled: 5

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Ed1. A secondary school diploma OR an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE
E1. Significant* experience with Microsoft software; Word, Excel and Outlook in a Windows environment
E2. Experience delivering high-quality client service in a fast-paced environment
E3. Experience in data entry and verification in a computerized system
E4. Experience in applying policies and procedures

*Significant experience refers to the depth and breadth of the experience associated with having performed a broad range of related activities, which would have been acquired approximately on a period of one (1) year or more.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES
A1 Ability to communicate effectively in writing
A2 Ability to communicate effectively orally
A3 Ability to work with multiple tasks while working under pressure

COMPETENCIES
C1. Cooperation and Collaboration
C2. Judgement/Analytical Thinking
C3. Adaptability & Flexibility
C4. Values and Ethics
C5. Focus on quality and details

PERSONAL SUITABILITIES
PS1. Reliability
PS2. Effective interpersonal relationships

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

NOTE: Other qualifications may be a deciding factor in choosing the person to be appointed. Depending on the requirements of the position to be staffed, it is possible that one or more of the following '’asset'’ qualifications may be deemed essential.

EXPERIENCE
AE1. Experience in working with the Amex GBT travel system (formally known as HRG)
AE2. Experience as a travel agent in the private sector

OPERATIONAL REQUIREMENT
Ability and willingness to work overtime as required.

Conditions of employment

Security Clearance: Reliability Status
Security clearance is the responsibility of the hiring department and this element is not considered at the screening stage.

Other information

At IRCC we believe that our diversity is our strength!
Through our staffing processes we are taking clear action to build a skilled and diverse workforce that reflects the diverse perspectives of Canada’s population that we serve. If you identify as Indigenous, Racialized, Person with a Disability or a Woman please let us know by filling out the self-declaration section in your application.

Our commitment to anti-racism:
https://www.canada.ca/en/immigration-refugees-citizenship/corporate/mandate/anti-racism.html

CONFLICT OF INTEREST - REGULATED CANADIAN IMMIGRATION CONSULTANTS (RCICS)

To avoid situations of conflict of interest and conflict of duties with the goal of upholding the values and ethics of the public sector and the public interest, applicants providing immigration consulting services (both registered and unregistered, paid and/or unpaid), would be required to recuse themselves from these duties for the duration of their employment, should they be appointed to a position within Immigration, Refugees and Citizenship Canada (IRCC). Moreover, prospective appointees who are Regulated Canadian Immigration Consultants (RCICs) would be required to resign from the College of Immigration and Citizenship Consultants. Of note, a “leave of absence” from the College does not meet IRCC’s requirement in the matter.

If you experience any technical issues with the GC Jobs website, please contact 1-888-780-4444 (toll-free) or 1-800-465-7735 (TTY/TDD).

Candidates are entitled to participate in the selection process in the official language of their choice.

Please note that candidates' overall conduct and communications, including e-mail correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

You may be assessed using a variety of assessment tools, such as, but not limited to: standardized tests, written exams, interviews, simulation exercises, reference checks, recent and past performance evaluations, self-assessments, candidate achievement record, etc.

IMPORTANT: Candidates will only need to provide proof of their education credentials when requested further on in the process. Candidates with foreign credentials must provide proof of Canadian equivalency. For further information, please consult the Canadian Information Centre for International Credentials at https://www.cicic.ca/2/home.canada?

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

SELECTION DECISION

The selection decision(s) may be based on one or more of the following criteria:
• Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team;
• Matching of the individual's experience or qualifications to the specific duties of the position being staffed;
• Depth, breadth, type of work-specific experience;
• Level/degree of one or more qualifications;
• Other key factors considered by management for the right fit between candidates and the job to be filled out.

FREQUENTLY ASKED QUESTIONS:

1. Can I send my application to the email address provided on-the-job advertisement?

No, all applications must be submitted online through the Public Service Resourcing System (PSRS). Applications and CV submitted by email will not be accepted or considered.

2. What happens if I have a disability that prevents me from applying online?

Persons with disabilities preventing them from applying online are asked to contact 1-800-645-5605 (toll-free).

3. Why was my application automatically “screened-out“ when I submitted it?

In order to be “included in the process“ you must meet all the essential qualifications when submitting your application. Should you receive a "screened-out" message immediately after submitting your application, you have likely responded 'No' to a screening question assessing an essential qualification. If you incorrectly responded 'No' to a qualification you do in fact possess, simply retrieve your application and update your response to the screening question.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.