Stream 1: Technical Advisor / Stream 2: Team Lead

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

SSC is currently working on what our future of work will look like, including an exciting Hybrid Work model.

SSC is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove obstacles without altering the criteria being assessed to allow candidates with functional limitations to fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a Royal Canadian Mounted Police (RCMP) civilian member currently assigned to Shared Services Canada (SSC)? If so, we encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1, 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in the Contact information section below for more information.

SSC welcomes applications from eligible Veterans and Canadian Armed Forces (CAF) members. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

Intent of the process

A pool of qualified candidates may be established to staff similar positions with various security levels, tenures, locations, language requirements, linguistic profiles, operational requirements and/or conditions of employment specific to the position being staffed within Shared Services.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

Degree equivalency

EXPERIENCE:

All Streams:

EX1: Significant* experience supporting or delivering IM/IT projects** or operational activities.
EX2: Significant* experience providing advice or recommendations to clients or senior management (director and above) on two or more of the following IM/IT:
- Project delivery;
- Service delivery;
- Policies;
- Frameworks;
- Guidelines;
- Standards.
EXP3: Experience leading or collaborating on IM/IT related committees or working groups with clients, senior management (director and above), partners or stakeholders.

DEFINITIONS:
*Significant is defined as the depth, breadth and complexity of experience normally acquired by having performed a broad range of various related activities for a minimum of three (3) years within the last five (5) years.

** IM/IT project refers to an activity or series of activities undertaken over a specific timeframe using information management and information technology in order to achieve specific goals or objectives. An IM/IT project includes planning, design, implementation, resource management and other project management activities related to the endeavour.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Stream 1:
Bilingual Imperative CBC/CBC
Bilingual Imperative BBB/BBB
English Essential
French Essential

Steam 2:
Bilingual Imperative CBC/CBC

Information on language requirements

COMPETENCIES:

All Streams:

C1: Effective oral communication
C2. Effective written communication
C3: Analytical Thinking
C4 : Client Service Orientation
C5: Planning & Organizing
C6: Adaptability
C7: Initiative
C8: Effective Interpersonal Relationships

*Please note that any communication throughout the process can be used for evaluating the communication criterion.

ABILITIES:

Stream 2:

A1: Ability to supervise employees and lead a team

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE:

AEXP1: Experience in the design, implementation, or testing of an enterprise IT solution.
AEXP2: Experience supporting security services such as Firewalls, Intrusion Detection, Security. Information and Event Management (SIEM), Anti-Virus, Anti-Malware, Data Loss prevention, Network Security, Vulnerability Assessment and Directory Services, or other related Cyber/IT security services.
AEXP3: Experience in developing key performance indicators and reporting dashboards.
AEXP4: Experience in quality assurance processes associated with production environments.
AEXP5: Experience in cloud-based service delivery and working with Platform as a Service (PaaS), Infrastructure as a Service (IaaS) or Software as a Service (SaaS).
AEXP6: Experience configuring or administering one or more of the following:
- Linux Server environment
- Open Authentication (OATH)
- Azure Active Directory (Azure AD)
- Amazon Web Services (AWS) authentication services
- Windows Server environment
- SAML, OAuth 2.0 or OpenID
- Multi-Factor Authentication solutions
- Novell based technologies
AEXP7: Experience implementing management and monitoring tools.
AEXP8: Experience in working with micro-services container architectures (i.e., Docker, Kubernetes).
AEXP9: Experience in change management for IT infrastructure including assessing impacts (cost, security) of proposed changes.
AEXP10: Experience with Agile methodology and Scrum.
AEXP11: Experience in preparing reports, briefings, training or awareness presentations, graphics or diagrams for various audiences (such as senior management (director and above)).
AEXP12: Experience drafting Standard Operating Procedures (SOPs), technical documents, instruction manuals, policies or documents pertaining to Cybersecurity.
AEXP13: Experience with IT vulnerability management including performing vulnerability assessments and providing advice and guidance regarding vulnerability remediation.
AEXP14: Experience solving technical problems or experience in analyzing IT needs of clients.
AEXP15: Experience in Change, Incident or Problem Management.
AEXP16: Experience in Request Fulfillment.
AEXP17: Experience in Asset or Configuration Management.
AEXP18: Experience with IT Service Management principles and best practices.
AEXP19 Experience negotiating with vendors for an IM/IT business requirement.
AEXP20 Experience in the management of financial resources.
AEXP21: Experience configuring and administering Storage, Archival or Backup solutions.
AEXP22: Experience working with Networking and switching VLAN technologies.
AEXP23: Experience with VoIP concept and support.
AEXP24: Experience with enterprise Wi-Fi managed solutions.

OPERATIONAL REQUIREMENTS:
• Willingness and ability to travel
• Willingness and ability to work overtime on short notice
• Willingness and ability to work flexible hours
• Willingness and ability to work shifts
• Willingness and ability to work evenings and/or weekends
• Willingness and ability to be on-call on a rotational basis
• Valid driver’s licence

Conditions of employment

CONDITIONS OF EMPLOYMENT:

Security:
• Reliability
• Secret
• Top Secret
• Enhanced Reliability Status (ERS)

May be required for some positions:
• Willingness and ability to travel
• Willingness and ability to work overtime on short notice
• Willingness and ability to work flexible hours
• Willingness and ability to work shifts
• Willingness and ability to work weekends
• Willingness and ability to work in remote areas
• Willingness and ability to remain on travel status for extended periods of time
• Willingness and ability to have a valid driver's license

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

At Shared Services Canada (SSC), we recognize that learning and support for career development benefits employees. We strive to meet Canadians’ expectations that we’re on top of the latest trends and technologies. That’s why persons employed with SSC have access to in-house and industry-provided programs and training—so they can learn new skills and develop competencies to help them succeed in their public services careers.

SSC is currently working on what our future of work will look like, including an exciting Hybrid Work model.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.