IM/IT Technician

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Duties

The Service Desk at Environment and Climate Change Canada is looking for technicians to join our dynamic team to provide technical support to over 9000 internal end-user clients. We provide technical support and assistance at all levels to internal clients, including resolving a broad range of software and hardware issues. Technicians work together as a team to find solutions, develop procedures, share experiences and learn from each other. This role involves recording, prioritizing, and resolving common informatics problems over the phone or by email.

Work environment

What makes us different?
• An exceptional mandate of protecting the environment and its natural heritage.
• An organization which recognizes work contribution and supports you in your career aspirations.
• A collaborative environment, where our services are offered to a scientific community and a department that values innovation.

Intent of the process

This process is intended to create and maintain an inventory of candidates to staff IT Technician, IO positions at Environment and Climate Change Canada.

Applications will be pulled from the inventory on a regular basis in order to fill immediate needs. Depending on the position being staffed, additional qualifications may be required by the hiring manager(s). You will have the opportunity to submit information relevant to any additional qualifications that may be required.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ED1: Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1.Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2.Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3.At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE:
EX1: Experience working in a team environment in the Information Technology field.
EX2: Experience in installing, configuring, troubleshooting and providing detailed support to hardware components and software in a Windows network environment.
EX3: Experience providing IT Support Services on site and/or by phone to clients in an official capacity (ie as member of an IT team providing site support, service centre, etc).
EX4: Experience providing training and advice to clients.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

ABILITIES:
A1: Ability to communicate effectively orally.
A2: Ability to plan and organize work under strict deadlines (Prioritize).
A3: Ability to deal with client with tact and civility.
A4: Ability to analyze and solve problems related to the various IT devices and network connectivity problems.

PERSONAL SUITABILITY:
PS1: Initiative
PS2: Adaptability
PS3: Results Orientation

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
Willing and able to work overtime if needed.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates invited to an interview will be asked to bring proof of their education credentials, in the form of a diploma or official transcript. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

Environment and Climate Change Canada will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System (PSRS). Persons with disabilities or residing in locations that prevent them from applying on-line are asked to contact 1-800-645-5605. How to apply in PSRS: https://www.youtube.com/watch?v=0GW7P3g9hhI

Our intention is to communicate with applicants by e-mail for screening/assessment purposes. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users. Please ensure you check your e-mail periodically.

Persons are entitled to participate in the appointment process in the official language (French or English) of their choice. Applicants are asked to indicate their preferred official language in their application.
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WHAT TO EXPECT AFTER YOU APPLY

• As positions become vacant or needs arise you may be contacted by a hiring manager.
• You may not be contacted immediately after submitting your application, but please be assured that your information will be retained for the duration that the inventory is open.
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FREQUENTLY ASKED QUESTIONS

• How will you communicate with me?
We will contact you by email. Please ensure that your email is valid and accepts messages from unknown users. It is your responsibility to regularly check your inbox, junk mail and your GC Jobs account to find out about all the information regarding this inventory.

• How does an inventory work?
An inventory is a selection process that can be used by various hiring managers to meet their current and future needs. As a result, you will apply only once to be considered for multiple job opportunities.

• Will I be able to be reassessed following an elimination email?
Yes. You will be able to be reassessed after 6 months should your application be randomly selected by the system. We strongly suggest candidates to update their application should any changes occur during the time their application was submitted.

• Why was my application automatically rejected when I submitted it?
In order to be placed in the inventory, you must meet the essential qualifications at the time you submit your application. If you receive a message "Application rejected at screening" immediately after submitting your application, you probably answered "No" to a screening question assessing an essential qualification. If you have incorrectly indicated "No" for this qualification, simply retrieve your application and update your answer to the screening question.

• What does "Registered in the inventory" mean?
Once your application has been successfully submitted to the inventory, your status may be: "Date of disclosure of results: Listed in the inventory". This automatically generated message by the system means that your application can be considered. You will be informed in the event that your application is considered as part of a process generated from this inventory.

• What happens if my application expires?
Your application will be kept in the inventory for 6 months. A notice will be posted in the "My Job File" menu of your account 7 days before your application expires. If you do not take this into account, your application will be deactivated and it will no longer be considered for submissions from this inventory. In the event that your application expires during the effective period of this inventory, a notice will be posted in your account. If you wish to confirm your interest and reactivate your application, select the "Renewal of my application" link.

• Who can I contact if I have technical difficulties with the GC Jobs website?
You can contact the Public Service Commission of Canada's support centre by selecting the "Contact Us" link below, in the left corner of this window, or by calling 1888-780-4444.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Apply online