Client Service Advisor & Project Reporting Officer

Important messages

Giving you the best chance to succeed!
At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.

If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

This process has two streams. Please indicate clearly which stream you are applying for.

Stream 1: Parliamentary Translation Directorate – Operational and Professional Support Centre

Stream 2: Services to Parliament and interpretation – Resource Management

Before you apply, please watch the following video, which has some helpful tips on the application process: https://www.youtube.com/watch?v=0GW7P3g9hhI

Duties

Stream 1
- Analyze translation service requests and communicate with clients to confirm the nature of their request, determine their expectations and establish the project conditions.
- Assign the work and identify the appropriate internal and external resources to effectively meet client needs within a reasonable timeframe.
- Manage translation projects.

Stream 2
- Collect, extract and assemble data from various reports and systems.
- Prepare and present reports, analyses and dashboards related to strategic objectives and operational activities for decision-making and planning purposes.
- Analyze and develop strategies, processes, tools, etc. that will optimize and modernize data collection and processing.
- Propose changes to operational procedures, practices and processes; participate in the identification, development and implementation of training needs.

Work environment

We are One PSPC!
Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

At PSPC, we are committed to achieving a competent, representative workforce that reflects the diversity of the Canadian population. We work hard to create a welcoming, respectful and inclusive workplace through a variety of programs and initiatives. In fact, we have been named one of Canada’s Best Diversity Employers for the fifth year in a row and here is a list of some of our diversity and inclusion achievements:
• five diversity networks;
• a Task Force on Anti-racism, Workplace Culture and Equity;
• a national Reconciliation and Indigenous Engagement Unit;
• an Ombudsman for Mental Health (the first such position within the federal public service);
• an Accessibility Office and;
• a Gender-based Analysis Plus (GBA+) Centre of Expertise.

While many programs and initiatives have already been implemented in line with our commitments to diversity and inclusion, we aim to get better! That's why we invite you to be part of the change by joining an organization where individual differences are recognized, valued and respected. Be part of the solution!
__

Translation Bureau

The Translation Bureau is the Government of Canada’s centre of excellence for linguistic services. It plays a leading role in various areas of federal government activity and, thanks to its culture of innovation, is increasingly recognized within the Canadian language services industry as a leader in language technologies.

Stream 1
The Parliamentary Translation Directorate provides the Parliament of Canada and associated organizations with a full range of linguistic services. The role of the Request Processing Centre team is to assign translation requests received.

The Parliamentary Translation Directorate is looking for committed, motivated individuals who enjoy working in a stimulating environment focused on client service excellence. Our mission is to provide our distinguished clients with top-quality service. This is your opportunity to work at the heart of Canadian democracy.

Stream 2
The Resource Management team provides research, analysis, coordination, project management and administrative support to the Service to Parliament and Interpretation sector. The team's role is to support the entire sector in resource planning and the development, implementation and evaluation of strategic and operational plans.

The Resource Management team is looking for creative and versatile individuals who enjoy working in a team environment undergoing complete modernization. Would you like to use your creativity, innovation and experience to actively contribute to the achievement of strategic objectives? This opportunity is for you!

Intent of the process

The immediate intent of this process is to fill one (1) indeterminate position and one (1) determinate position with the possibility of extension. The process may be used to create a pool of fully or partly qualified candidates for similar positions at Public Services and Procurement Canada with varying security requirements, linguistic profiles and terms.

Because of the pandemic, Translation Bureau employees are currently working from home. If telework becomes unnecessary, depending on the operating model adopted by the Translation Bureau, you may be required to report to and work at the offices in Ottawa. As our telework arrangements are evolving, we encourage you to apply.

Remote working and a telework arrangement may be considered. Such arrangements are considered on a case-by-case basis and should be discussed with the hiring manager.

Translation Bureau employees will probably move to a hybrid telework environment at a later date. Details are not yet available. In a hybrid model, full-time presence in the workplace for a period of time might be required. The work requires extended periods of concentration and keyboarding while working at a desk.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Secondary school diploma or employer-approved alternatives (Note 1)

Notes: The employer-approved alternatives to a secondary school diploma are as follows:
- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
- An acceptable combination of education, training and/or experience.

Degree equivalency

__

EXPERIENCE
- Significant recent experience* in providing client service in a fast-paced, high-volume, multi-tasking environment;
- Experience in project coordination; **
- Experience in finding, gathering and analyzing information from a variety of sources;
- Experience in identifying problems, analyzing them or providing solutions.

* Significant recent experience means having performed the duties on a full-time basis for a period of at least two years in the past five years.
** Project coordination means the set of activities involved in ensuring that a project runs smoothly and achieves its objectives on schedule according to targets.
__

Stream 1 only:

KNOWLEDGE
- Knowledge of how the Parliament of Canada works (including, but not limited to, the difference between the houses, committees and parliamentary debate, the legislative process, and public consultations)
__

ABILITIES
- Ability to communicate effectively in writing

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

__

COMPETENCIES
- Client Service Competency Level 1: Delivers high-quality client service: https://www.tpsgc-pwgsc.gc.ca/sc-cs/csc-eng.html
- Demonstrating integrity and respect
- Showing initiative and being action-oriented
- Thinking things through
- Working effectively with others
__

ABILITIES
- Ability to communicate effectively orally
- Ability to communicate effectively in writing
- Ability to plan, organize and work effectively under pressure

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE
- Recent* and significant** experience in creating reports using Microsoft queries (Power Query)

*Recent" experience is defined as experience normally gained within the last three (3) years.
**Significant" experience is defined as experience of a breadth and depth normally associated with having performed duties on a regular basis for at least one (1) year.
__

ORGANIZATIONAL NEEDS

In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the “Other information” section.

Information on employment equity

Conditions of employment

For the position of stream 1: Secret
For the position of stream 2: Reliability Status

Stream 1 only
Willing and able to work overtime on short notice (evenings and weekends).
Rotating shifts: 8:00 a.m. to 4:00 p.m., 8:30 a.m. to 4:30 p.m., 9:00 a.m. to 5:00 p.m., 10:00 a.m. to 6:00 p.m., and noon to 8:00 p.m.

Owing to the variable and unpredictable nature of the work, positions in the Parliamentary Translation Directorate are entitled to sessional leave in addition to the regular leave entitlement. For more information, please see Appendix B of the PA collective agreement (https://www.tbs-sct.canada.ca/agreements-conventions/view-visualiser-eng.aspx?id=15).

In accordance with operational requirements for sessional leave, applicants must be willing and able to change schedules and work overtime on short notice evenings, weekends and statutory holidays and be regularly on call outside normal working hours.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We will contact you by email and/or through your GCJobs account. Please make sure your email is valid and accepts messages from unknown senders. You are responsible for checking your email and your GCJobs account regularly to stay current on developments in this selection process. If we contact you and you fail to respond within the prescribed timeframe, your application may no longer be considered.

The selection committee cannot make assumptions about your education and experience. When you answer the experience questionnaire, it is not sufficient to state that you have the required qualifications, or to list your previous or current responsibilities. You must provide concrete, detailed examples showing where, when and how you acquired each of the qualifications. We will not contact applicants to request incomplete or missing information.

The process will include an interview and reference checks.

At any time during the selection process, the selection committee may select an asset qualification at random to have the candidates move on to the next stage of assessment.

If you have a disability and cannot apply online, please call 1-800-645-5605.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.