Administrative Assistant & Case Management Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Are you looking to join the government but want to join smaller size organisations?
The Public Service Commission is a small department with a diverse and exciting mandate. We are approximately 850 employees located in 5 cities: Vancouver, Toronto, Gatineau, Montreal, and Halifax. Our administrative employees represent 30% of our population.

At the Public Service Commission of Canada, we foster a healthy, modern, diverse and inclusive workplace. We value having an organization that reflects the population we serve. Everyone is welcome and supported in their development at all stages in their journey with us.

What this means for you?
Whether you are an experienced administrative assistant or a new graduate starting your career, you will have the opportunity to grow and continue your professional development in an organization where official languages, diversity and inclusion are at the center of everything we do. We value employee engagement, career growth & innovation. You could have access to:
- Our coaching services,
- Our talent management program,
- Our Mentorship Programs,
- Our Second Language Training, and much more.

Who we are together?
All about you:
-Do you like a fast-paced environment?
-Do you like being busy and being part of the solution?
-Do you like working in a client service environment?
-Do you like coming up with new innovative ways?
-Are you a team player?
-Do you like participating in working groups, committees and/or networking?
We are: a team of professional from various fields working in a fast-paced, highly collaborative, and client-focused environment. We value innovation, diversity & inclusion, and work life balance.

Together we’ll be: building tomorrow’s public service that is based on excellence and is representative of Canada’s diversity. We will also work in collaboration with other departments and agencies to achieve this vision.

What are the Benefits for you and your family?
As an employee of the PSC, you will have dental and health care for you and your family, an appealing pension plan and access to our family and Employee Assistance Program (EAP).

In addition to the 12 paid statutory holidays each year, new public service employees are provided with 15 vacation days.

Several other types of leave are available like 15 days of paid sick leave per year, two personal days and maternity and parental leave with top-up allowance equal to 93% of salary for 52 weeks.

Duties

Growing with the PSC

Would you like to be involved in the recruitment of the future generation of the Public Service?
The PSC is responsible of the recruitment programs for students and graduates. We manage the three students’ programs for all the government. We are also helping recruit graduates from various field of work to bring their talents and experience to the government.

Are you passionate about psychology?
The PSC conducts occupational tests and assessments through our Personnel Psychology Centre, including general administrative tests. We help federal government departments and agencies with a range of professional assessment products and services that can be used for recruitment and selection or personnel development.

Are you interested in joining an investigation team?
The PSC oversee the staffing system in the Federal Public Service. We ensure the staffing taking place in the government is merit-based and impartial. We investigate concerns relating to specific appointment processes and allegations of improper political activities.

Forbes magazine ranked the Public Service Commission as one of Canada’s Best Employers in 2021. To learn more about our exciting services and mandate, please visit: Public Service Commission of Canada .

Your role in the PSC
As an administrative assistant, you are the key force in the organization’s administration. You oversee and maintain the overall flow of workplace operations. Additionally, you are often the central point of contact for clients and employees in your section.

In an administrative role, you may:
• Provide administrative support services to staff and managers;
• Plan, coordinate and arrange meetings, teleconferences and conferences for your unit;
• Review and ensure completeness and correctness of required documentation & information;
• Input data in a variety of administrative, financial and program database, records and systems;
• Coordinate the daily operations of the unit and manager by following up on activities;
• Coordinate and administer financial activities;
• Coordinate the workflow of correspondence such as managing a generic mailbox; and
• Track requests and the status of outstanding issues.

The administrative assistant role can also take various shape depending on which service or program you will be joining. Our key corporate services are financial management services, information management services, human resources services, real property services & security services. We also offer various programs and services such as Second Language Evaluation for the Public Service, Government of Canada jobs (GCjobs platform), and much more.

Intent of the process

We are looking to immediately fill multiple indeterminate CR-05, AS-01 & AS-02 positions in different locations. Full time & Part-time positions available.

The PSC will begin its Transition Plan to Hybrid Work this fall. Employees will be required to report to a PSC office at least once a week, with the opportunity to telework the rest of the week, subject to operational requirements. This model offers interesting opportunities to combine the best of our traditions with new approaches to foster a diverse and healthy public service.

A qualified pool of candidates will be established and used to staff positions with various tenures (i.e. indeterminate, term, deployment, acting, assignment and secondment).

Positions to be filled: 15

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
For All Levels
• Experience providing administrative support services or client services.
• Experience with MS Office suite products such as Word, Excel, PowerPoint and Outlook.

Note – the essential experience qualifications can be gained through full or part time employment, volunteer or charity work, social work, or similar areas.

For AS-02
• Two years or more of experience providing administrative support services.

Note: The two (2) years of previous experience could have been acquired anytime and is cumulative.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB, CBC/CBC & CCC/CCC

In the public service positions require knowledge of English, French or both English and French. When both official languages are required, the position is designated "bilingual". The proficiency levels which can be assigned to each skill are: A (beginner), B (intermediate), C (advanced).

Curious what level you would be?
An optional self-assessment of your writing skills in your second official language is available for you to take before completing your application. For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Information on language requirements

The abilities, competencies and language requirements are also part of the essential qualifications for the administrative assistant positions.

Abilities:
• Strong organizational skills including the ability to multi-task, prioritize and meet deadlines.
• Strong verbal and oral communications skills to effectively communicate with clients and management within and outside the organisation.
• Excellent attention to details to produce precise & error-free work.

Competencies:
• Demonstrating integrity and respect;
• Thinking things through;
• Working effectively with others; and
• Showing initiative and being action-oriented.

Conditions of employment

Reliability Status security clearance

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Organizational Need
In order to accomplish its mandate, the PSC is committed to building and maintaining a diverse workforce that is representative of the Canadian population. As such, preference may be given to qualified candidates who self-declare as Aboriginal persons, members of visible minorities, persons with disabilities and/or women.

Candidates have the right to be assessed in the official language of their choice.

Volume management mechanisms may be used.

Please note candidates who have already qualified in the following PSC processes do not need to apply again: Various Administrative Positions (Selection process number: 21-PSC-IA-411656) at the AS-02 level and Human Resources Assistant and Administrative Assistant (Selection process number: 22-PSC-EA-416013) at the CR-05/AS-01 levels.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.