Various Officer positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

These positions are classified at the RE-04 level, which is equivalent to the group and levels identified above.

Duties

The Financial Consumer Agency of Canada (FCAC) mandate is to protect Canadian financial consumers. As a regulator, FCAC monitors and supervises the compliance of federally Regulated Financial Entities (FRFE) with consumer protection measures set out in legislation, public commitments, and codes of conduct. FCAC also promotes financial education, strengthening the financial knowledge, skills, and confidence of Canadians by raising awareness of consumer rights and responsibilities.

To deliver on this mandate, FCAC draws on the skills and experience of a broad array of professionals, working at different levels and with different expertise. FCAC supervises FRFEs through three interconnected pillars of activities: promotion, monitoring and enforcement.

Working as an Officer within one of the 3 pillars of the Supervision and Enforcement Branch, you may be called upon to:
• communicate to FRFEs their obligations and FCAC’s expectations of them;
• conduct supervisory activities including compliance examinations of FRFEs to assess compliance;
• monitor and support FRFEs compliance activities;
• investigate potential breaches of market conduct obligations;
• conduct research initiatives, including thematic reviews, and provide policy advice to management;
• work with other regulators, FRFEs, and other stakeholders to promote awareness of consumer's financial rights and responsibilities.

Work environment

Financial consumer protection is an integral part of the Government of Canada’s oversight of the financial sector. The Financial Consumer Agency of Canada (FCAC) ensures Federally Regulated Financial Entities (FRFEs) comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.

FCAC is a small separate agency subject to the Public Service Employment Act (PSEA). We have our own unique classification system (RE and REX) with relevant equivalences noted above and we offer the same pension as the core public administration. In addition, as a FCAC employee, you will benefit from:
• a competitive salary;
• eligibility for performance pay at all classification levels within the organization;
• a comprehensive benefits package including: Health and Dental Plan; Disability benefits; Life insurance;
• a minimum of four (4) weeks of vacation leave per year;
• a hybrid work place with options for telework* and flexible work schedules;
• a broad range of learning opportunities; and,
• a strong support for employee wellness and mental health including access to the confidential employee assistance program.

* The designated workplace for these positions is either downtown Ottawa or Toronto (Ontario). However, requests to telework from other parts of Canada may be considered. For information on our telework requirements and conditions, please contact us.

Our people are our strength and we're looking for highly engaged and talented professionals to join our team!

Intent of the process

This selection process may be used to staff similar or identical positions with various linguistic profiles and requirements, various locations, security profiles, and tenures.

Preference may be given to applicants who are members of one or more of the following employment equity groups: women, Aboriginal peoples, persons with disabilities and members of a visible minority group.

Indeterminate employees of the Federal Public Service who are at the same group and level or equivalent may be considered for deployment.

Positions to be filled: 5

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

As a candidate, it is your responsibility to clearly demonstrate how you meet all the essential education and experience qualifications for the position. You should also include details of how you meet any or all the asset qualifications, as applicable. To demonstrate how you meet each qualification, you must provide concrete, illustrative examples. It is not sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Failure to provide this information in the requested format may result in your application being rejected. Candidates will not be solicited for incomplete or missing information.

Degree from a recognized post-secondary institution in commerce, business administration, law, economics, accounting, or social sciences or an acceptable combination* of education, training and/or experience.

*An acceptable combination is defined as a postsecondary education and at least two (2) years of relevant work experience to the position being staffed.

Degree equivalency

Experience in conducting research, analyzing information and providing recommendations.

Experience working with a variety of stakeholders (e.g., other government departments/agencies, non-governmental organizations, private sector entities etc.).

Experience preparing written documents for management or external stakeholders, (such as briefing notes, executive summaries, correspondence, presentations or reports).

Experience in interpreting and applying legislation and regulations in a regulatory context.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience working on matters related to financial services and/or payments industry.

Experience in conducting investigations, audits, or evaluations in regulatory field (e.g., banking, health, safety).

Experience in conducting risk assessments, compliance evaluations or other compliance monitoring activities.

Experience in data analytics (e.g., creating, managing, and maintaining large and/or complex data sets to analyze and manipulate data and draw inferences from the data).

Experience working for a regulatory organization.

Experience in corporate planning and reporting, evaluation, and/or performance measurement.

Experience related to technological enhancements impacting the financial sector, including the digitalization of money, crypto asset offerings, and open banking.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB
English Essential

Information on language requirements

Knowledge of the Financial Consumer Agency of Canada.

Demonstrating integrity and respect

Thinking things through

Working effectively with others

Showing initiative and being action oriented

Ability to communicate effectively in writing.

Ability to communicate effectively orally.

The following may be applied / assessed at a later date (may be needed for the job)

Willingness and ability to travel.

Willingness and ability to work overtime.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please do not submit a covering letter. Screening will be based on responses to the screening questions, so read them carefully and provide complete answers that demonstrate the depth and breadth of your experience.

As this process will be used to fill multiple positions, additional qualifications (asset qualifications, operational requirements) may be used in the screening of candidates and/or to choose from among qualified candidates for specific positions. If you have any of those qualifications, please answer "yes" to the relevant question in your application and ensure you clearly demonstrate with specific and concrete examples how you meet the qualification.

Please identify clearly your Personal Record Identifier (PRI), your substantive group and level and your employment status on your resume and/or application form.

Various assessment tools may be used in this selection process. All communication relating to this process, including email correspondence may be used in the assessment of qualifications identified on the Statement of Merit Criteria.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates invited to an interview will be required to provide proof of education (in the form of a diploma or official transcript - original documents only) and citizenship or permanent resident status. If you have obtained education outside Canada, you will be required to submit proof of evaluation of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca.

Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cutoff scores to determine who will continue in the staffing process, may be used for the purpose of managing applications. Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

We will only accept on-line applications received via the jobs.gc.ca site. There are some benefits associated with applying on-line: Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application. Applicants can modify their application/résumé at any time BEFORE the closing date indicated on the job advertisement.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.