Technical Advisor / Team Leader

Update: ***End date extended to October 23, 2022***

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

SSC is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove obstacles without altering the criteria being assessed to allow candidates with functional limitations to fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a Royal Canadian Mounted Police (RCMP) civilian member currently assigned to Shared Services Canada (SSC)? If so, we encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in the Contact information section below for more information.

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

Intent of the process

A pool of qualified or partially qualified candidates will be established and may be used to staff positions with similar qualifications, with various language requirements, various conditions of employment and/or various tenures within Shared Services Canada.

Positions to be filled: 11

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
ED1. Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their educational, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE
EX1. Experience in providing advice and recommendations on IM/IT related activities.
EX2. Experience analyzing and developing IM/IT solutions to meet client needs and requirements.
EX3. Experience providing operational support or service delivery for one or more of the following services:
- LAN/WAN/MAN/WiFi solutions
- Data center networks
- IT security infrastructure

ABILITIES
A1. Ability to communicate effectively in writing.
A2. Ability to organize and prioritize workload.
A3. Ability to communicate effectively orally.

PERSONNAL SUITABILITIES
PS1. Judgment / Analytical Thinking : Judgement / Analytical Thinking is understanding a situation, issue, problem, etc. by extracting the essential elements and forming them into a cohesive whole, or tracing the implications of a situation in a step-by-step way. It includes efficiently assimilating, organizing and interpreting information from a variety of sources and demonstrating sound judgement by being rational, objective and unbiased, and selecting the best solution or course of action, based on a comprehensive and rigorous analysis.
PS2. Client Service Orientation : Client Service Orientation is about focusing one’s efforts on discovering and meeting the client’s or clients’ needs. It implies a desire to help or serve others, to meet their needs. “Clients” can be internal or external.
PS3. Innovativeness : Innovativeness refers to the ability to generate and implement creative solutions and novel ways to achieve goals. It involves combining insight into client or corporate business needs with an inventive approach to come up with new ways at looking at business problems. It involves generating an idea, preparing the business case to ensure its value and implementing the solution.
PS4. Cooperation and collaboration : Cooperation and Collaboration is the ability to collaborate effectively with others, to be part of a team and to promote quality work through effective contribution to others’ efforts. It includes promoting cooperation and partnerships between individuals and groups at various levels, both inside and outside the organization.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EXPERIENCE - Could be considered essential or asset depending of the position to staff
AEX1. Experience supervising staff to facilitate operational activities.
AEX2. Experience in writing IM/IT technical specifications, and/or IM/IT technical documentations.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC\CBC

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS
- In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one or more of the following designated Employment Equity groups: Indigenous peoples, members of visible minorities, persons with disabilities and/or women.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

Conditions of employment

Reliability Status security clearance

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. Candidates are entitled to participate in the selection process in the official language of their choice.

2. Acknowledgment of receipt of applications will not be sent. Applicants who are screened into this selection process will be sent further information by email regarding what to expect during subsequent phases of this selection process.

3. Candidates will be asked to provide proof of their education credentials and certifications later in the process.

4. Depending on the number of applicants, volume management strategies such as, but not limited to, top-down approach, cut-off scores, random selection and/or assessment may be used for the purpose of managing applications/candidates.

5. All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

6. Candidates may not be solicited for incomplete or possible missing information. Resumes may be used as a secondary source to validate the experience and education described in the screening questions.

7. Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.