IT Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Why work in the IT Operations Branch at Immigration Refugee and Citizenship Canada? Let our employees tell you!

"I love being part of something larger that makes a difference. Everyday is different and I get to interact with such a wide variety of groups/people. I am always learning. We all work hard and are recognized for doing so."
Nathalie P.

"IRCC is a department that has a lot of diversity and growth opportunities. There are many opportunities to grow with different teams and different challenges. Having been on 5 different teams in the last 12 years has increased my skills and helped (me) grow in my career path."
Emily H.

What’s in it for you:
• One of Canada’s Best Employers (Forbes 2021)
• A career within a dynamic and dedicated team
• Opportunities for advancement
• A wide variety of positions to diversify your career
• IRCC supports a hybrid workplace and telework or flexible work arrangements may be possible.

If you share our vision for a strong and inclusive Canada, come be a part of the IRCC Team!

If you think that you meet the experience listed below:
• Click "Apply online"
• Upload your resume
• Respond to the screening questions

***Please note that only applications received directly via GC Jobs will be accepted. Persons with disabilities preventing them from applying online are asked to contact the persons listed below.***

For tips on how to apply, check out this video: http://www.youtube.com/watch?v=0GW7P3g9hhIl

Work environment

Come join a team of people who are dedicated to building a stronger, better and more inclusive Canada. Our work helps to reunite families and protect displaced and persecuted people, while attracting top talent from across the globe to contribute to our social and economic prosperity. Both concepts are important - maximizing the social and economic benefits of managed migration is one of our main objectives. Whether we are working on temporary entry, permanent residency, citizenship, passports, or the many internal services that enable our work, we are helping to shape the welcoming, diverse, inclusive and prosperous country we want to be.

We recognize our responsibility and are fully committed to reconciliation with Indigenous Peoples, and finding and eliminating racism as well as systemic and structural barriers in our people management, policy and programs. In order to achieve this goal, we strongly encourage you to tell us if you belong to one or more of the following groups: Indigenous, Black and other racialized minorities, Persons with a Disability, Women and LGBTQ2+.

Intent of the process

A pool of partially or fully qualified candidates will be established from this selection process and may be used to staff similar positions at an identical or equivalent group and level with various official language proficiencies, various security profiles, various tenures using various staffing mechanisms within Immigration, Refugees and Citizenship Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
• Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE:
• Experience in providing client technical support and services.
• Significant experience* troubleshooting technical problems and proposing effective solutions.

*Significant experience is defined by the depth and breadth of experience in the IM/IT field that would normally be acquired over a period of at least one (1) year consecutively on a full time basis.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS - EXPERIENCE AND KNOWLEDGE

An asset qualification is considered a "nice to have." Asset qualifications may be used when considering best fit or future hiring needs. Candidates do not need to meet all of the following qualifications.

• Experience in the system administration and support of a Virtual Contact Center (VCC) Solution.
• Experience configuring an Interactive Voice Response (IVR) system.
• Experience in preparing and executing test plans, test scenarios, test cases and documenting test results.
• Recent* experience in preparing and executing automated test scripts using Sillenium.
• Knowledge of Virtual Call Center (VCC) solutions and Interactive Voice Response (IVR) systems.
• Knowledge of Mission Critical Application Testing.

* Recent is defined as the experience acquired within the last five (5) years

**NOTE: Depending on the position being staffed, the hiring manager may deem one or more of the above asset qualification to be an essential qualification. In cases where one of the above assets is deemed to be “essential” only candidates, veterans and persons with a priority entitlement who possess that specific qualification in addition to the stated essential qualifications will be considered.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• English Essential
• Bilingual Imperative BBB/BBB
• Bilingual Imperative CBC/CBC

Information on language requirements

COMPETENCIES:
• Effective Interactive Communication (oral and written)
• Adaptability and Flexibility
• Judgement/Analytical Thinking
• Values & Ethics
• Client Service Orientation
• Cooperation & Collaboration

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
• Ability and willingness to carry a government-owned phone during and outside working hours.*
• Ability and willingness to work overtime and on call as required, including weekends.
• Ability and willingness to work flexible hours.
• Ability and willingness to work in a virtual environment

*May be a condition of employment for some positions

Conditions of employment

CONDITION OF EMPLOYEMENT:
• Reliability Status security clearance
• Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The assessment process will include the following steps:

STEP 1 – INTRODUCE YOURSELF

Education, Experience and Knowledge: When you submit your application, the system will prompt you with a specific question to evaluate how you meet each qualification.

Please make sure to fully answer the screening questions and provide details as the information you provide will be shared with hiring managers. Résumés will be used as a secondary source to validate the education and/or experience described in the screening questions

STEP 2 – SHOW US & MEET US!

If your application is screened in, you will be invited to the next stage of assessment which may include one or more of the following: an online exam, an interview and/or references.

STEP 3 – LANGUAGE ASSESSMENT (For bilingual positions only)

Depending on the position being staff, we might have positions with various language requirements, such as: English Essential or Bilingual Imperative (BBB/BBB or CBC/CBC)

If you are interested in being considered for a bilingual position, Second Language Evaluation (SLE) testing will be administered. If you would like to prepare yourself for the SLE tests, please visit the Second Language Evaluation information for candidates page: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/oral-language-assessment-sle.html

If you have previously been assessed for SLE but do not have a copy of your results, please visit the PSC’s Confirmation of Previous Test Result web page:
http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/result-eng.htm

STEP 4 - SECURITY CLEARANCE

The hiring department is responsible for the Personnel Security Clearance process.

Typically to be eligible for a "Reliability" clearance, you must provide residence information for the last five (5) years and to be eligible for a "Secret" clearance, you must provide residence information for the last ten (10) years.

The process may involve reference inquiries, verification of qualifications, criminal records checks, credit checks (if required), and fingerprints.

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Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Volume Management strategies may be applied.

Candidates will be required to acknowledge through their application that they have read and understood IRCC's Confidentiality Agreement in order to be referred for assessment.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Please note that your overall conduct and communications, including e-mail correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

Candidates must provide proof of education credentials at a later time in the process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information athttps://www.cicic.ca/2/home.canada

The selection decision(s) may be based on one or more of the following criteria:
• Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team.
• Matching of the individual's experience or qualifications to the specific duties of the position being staffed.
• Depth, breadth, type of work-specific experience.
• Level/degree of one or more competencies/qualifications.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.