IT Analyst, Enterprise Solutions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Positions are located in the National Capital Region. No relocation will be accepted as a result of this process but there may be the possibility of working virtually from a Transport Canada office across Canada.

IMPORTANT INSTRUCTIONS TO FOLLOW: Candidates must complete the screening questions providing CONCRETE EXAMPLES WHICH ILLUSTRATE, how they meet the education requirement and the experience factors listed in the essential qualifications and asset qualifications.

FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and duration for which the candidate exercised its functions;
3 - Specific details of tasks, projects or accomplishments demonstrating the experience was acquired.

Resumes will be used as a secondary source to validate the experience described with the screening questions.

Failure to provide sufficient information may result in the candidate being screened out.

Intent of the process

The pool of qualified candidates may be used to staff similar positions on an indeterminate or temporary basis with various linguistic profiles and/or requirements (English Essential, French Essential, Either English or French and Bilingual Imperative BBB/BBB) within Transport Canada across Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE
EX1: Experience working in an Information Management and Information Technology (IM/IT) environment focused on analyzing IM/IT requirements, delivering IM/IT solutions, or providing IM/IT support in a decentralized environment.

EX2: Experience in providing advice to technical groups on best practices for IM/IT solutions.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- English or French Essential
- English Essential
- French Essential
- Bilingual Imperative BBB/BBB

Information on language requirements

COMPETENCIES
C1 : Analytical Thinking
C2 : Teamwork
C3 : Results Orientation
C4 : Continuous Learning
C5 : Initiative
C6 : Communication

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
EXPERIENCE

CLOUD SERVICES
AEX1: Experience managing Cloud Infrastructure (ex. Microsoft Azure, Amazon Web Services, etc.)

AEX2: Experience in deploying, operating and maintaining infrastructure security solutions and services related to network and perimeter security. (ex. network zoning and segmentation, next-generation or web application firewalls).

SERVICE MANAGEMENT
AEX3: Experience with administering a physical and/or virtual test lab for software testing including coordinating with clients.

AEX4: Experience with administering requests for software including liaising with clients and the team(s) responsible for software procurement.

AEX5: Experience with utilizing an ITSM tool such as HP Service Manager or BMC Remedy to provide Incident Management and/or Change Management services.

SERVICE DESK / SUPPORT
AEX6: Experience in the installation, configuration, support and administration of Windows operating systems, commercial off-the-shelf products (M365, Exchange online, OneDrive, MS Teams, Microsoft Office), computer hardware and peripherals

AEX7: Experience in providing second level IT technical support to clients, in person, and over the phone using remote technologies such as Bomgar and Teams, utilizing current troubleshooting methodologies and tools for diagnosing, tracking and resolving problems in a large-scale computing environment.

Degree equivalency

CERTIFICATION
AC1 : Cloud certification (Azure, OCI, AWS, etc.).

AC2 : ITIL Foundation Certification.

KNOWLEDGE
AK1 : Knowledge of Cloud Infrastructure Solutions (Azure, OCI, AWS, etc.).
AK2 : Knowledge of Business Process Model and Notation (BPMN) and Process Designing.
AK3 : Knowledge of Information Library Technology Infrastructure (ITIL).

OPERATIONAL REQUIREMENT
Willingness and ability to work overtime on short notice.

Conditions of employment

Various security clearance: Reliability, Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

ALL JOB APPLICATIONS MUST BE SUBMITTED USING THE WWW.JOBS.GC.CA WEBSITE. NO APPLICATION WILL BE ACCEPTED BY EMAIL.

Reference checks may be sought.

An interview will be administered.

A written examination may be administered.

Recent and past performance agreement may be used as part of the assessment. Please be prepared to provide such documentation should it be requested from the selection board.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Please ensure that your Personal Record Identifier (PRI) is included in your application, if applicable.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

IT IS THE RESPONSIBILITY OF THE CANDIDATE TO ENSURE ACCURATE CONTACT INFORMATION IS PROVIDED AND UPDATED AS REQUIRED.

Locations, dates and times for exams and/or interviews will be determined by the employer. Scheduling of alternative exam and interview dates will only be considered for religious reasons, death in the family, in cases of serious illness or for a reasonable reason approved by the selection committee. A doctor's certificate or other proof will be required.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.