Various Bilingual opportunities in the St. Johns Region. Quick application process!

Important messages

This is your chance to join an Employer of Choice! ESDC is one of Canada's top 100 employers!
There are many reasons why ESDC is a great workplace. Our employees deliver a
range of programs and services that support Canadians throughout their lives. See for yourself on how we have an impact on Canadians:

https://www.canada.ca/en/employment-social- development/programs/results/stories.html

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada
(ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQI+ community.

Individuals who identify with the 2SLGBTQI+ community and have any questions concerning their potential candidacy in this selection process are encouraged to send an email to the following mailbox: . This mailbox is confidentially managed by a person of the 2SLGBTQI+ community.

https://www.canada.ca/en/public-service-commission/jobs/services/gc- jobs/employment-equity.html

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

https://www.canada.ca/en/public-service-commission/services/assessment- accommodation-page/how-to-request-assessment-accommodation.html

Persons with disabilities preventing them from applying online are asked to contact 1- 800-645-5605.

Duties

We are recruiting for positions which will provide you with the opportunity to expand your skills and knowledge of the department and our programs and services. Our Programs and services include Employment Insurance (EI) benefits, Canada Pension Plan (CPP), Old Age Security (OAS), My Service Canada Account and National Student Loans Service Centre Account.

Training will be provided for all positions.

Here are just some examples of the potential opportunities and duties:

CR-03/CR-04 Clerk

Provide administrative support and general information to staff, clients and the public by telephone, in person or electronically.

PM-01 Officer

Payment Services Officers work directly with clients, in person or by phone, to provide guidance and assist Canadians on specific benefits. These officers perform a variety of different functions.

Integrity Services Officers inform clients of their Rights and Obligations specific to the type of benefits they are receiving, and conduct non-complex investigations to prevent, detect and address fraud.

You may be given the opportunity to perform various duties within a PM01 Officer role depending on operational needs.

PM-02 Officer

Integrity Services Investigators use their judgment, decision-making, client focus and information-gathering skills to ensure Canadians receive the government benefits for which they are eligible.

Citizen Services Specialists work with external service delivery partners and clients to build awareness of Service Canada’s benefits and services, including those citizens facing barriers accessing federal programs and services.

Program Officers promote and deliver social development and labour market programs in response to community needs and government priorities. This includes the assessment of applications for funding of grants and contributions and labour market assessments under the Temporary Foreign Worker program.

Service Canada Benefit Officers determine the eligibility of persons applying for government benefits and services. They gather information from claimants, employers and other interested parties and make decisions on eligibility and entitlement to benefits by applying applicable legislation, regulations and case law.

You may be given the opportunity to perform various duties within a PM02 Officer role depending on operational needs.

Work environment

Employee Focused Culture. We recognize the importance of continuous learning, career development opportunities and work-life balance within a diverse and respectful work environment.

Evolving Work Environment: Employment and Social Development Canada (ESDC) ensures employees have a safe, inclusive and innovative work environment where they feel valued and motivated. ESDC is a large, yet connected organization of people dedicated to our clients and improving service delivery by constantly evolving with changes in technology, procedures and legislation.

Intent of the process

We intend to create a pool of qualified bilingual candidates for CR-03, CR-04, PM-01 and PM-02 to staff casual and/or term positions within Employment and Social Development Canada in the designated locations listed through this job advertisement. While we initially hire on a casual and/or term basis, we are committed to investing in employees and these opportunities can lead to permanent employment.

In order to manage the number of applications in this selection process, management may apply top-down and/or random selection at any stage throughout the process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an
acceptable combination of education, training and/or experience).

Education NOTE:
- A Secondary School Diploma refers to a High School Diploma.
- Equivalencies granted by provincial and/or territorial authorities (e.g. - General Education Development (GED), Adult Basic Education (ABE) which is a secondary school equivalent), will be accepted.
- A degree from a recognized* post-secondary institution will be accepted in lieu of a Secondary School Diploma.
*A recognized post-secondary institution includes those categorized as “recognized” as well as “authorized” by the Canadian Information Centre for International Credentials (CICIC).
- The PSC Test approved as an alternative to a secondary school diploma is the Public Service Commission’s General Intelligence Test 320 (GIT-320).
- The acceptable combination will be evaluated by considering the highest level of education achieved and the depth and breadth of training and/or experience
accumulated in customer service and/or in an office setting.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative
BBB/BBB
BBC/BBC
CBC/CBC

Information on language requirements

Competencies and personal suitabilities:
• Communication (Oral / Written)
• Thinking Things Through
• Attention to detail / Verification and Accuracy
• Working Effectively with Others
• Demonstrating Integrity and Respect
• Showing Initiative and Being Action-Oriented
• Ability to lift 10 – 23 kg (CR03 / CR 04 – some positions)

The following may be applied / assessed at a later date (may be needed for the job)

• Experience in delivering services or programs to clients or the general public, involving obtaining and providing information requiring explanation or clarification.
• Experience in applying legislation or policies for the purpose of decision making.
• Experience in collaborating with community partners and stakeholders.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities

Information on employment equity

Organizational Needs:
Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

Operational Requirements:
Willing and able to work overtime as required.
Willing and able to work shift work including days, evenings, nights and/or weekends.

Conditions of employment

Reliability status security clearance
Enhanced reliability status security clearance
Secret security clearance - ONLY for Passport Officer positions

Willing and able to work overtime as required
Willing and able to travel.
Willing and able to lift 10 to 23 kg (CR-03 / CR-04 – some positions)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates are entitled to participate in the appointment process in the official language of their choice.

We are actively hiring in many locations across Atlantic Canada. PLEASE APPLY ONLY for locations where you have a genuine interest in working or where you would be willing to relocate.

SUBMISSION OF APPLICATION:

Job applications must be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

No cover letter required. Simply complete application as directed and submit your résumé.

Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education. ALL OTHER COMPETENCIES/QUALIFICATIONS WILL BE ASSESSED AT A LATER TIME.

ASSESSMENT PROCESS:

You can expect to be part of a simple and innovative process!

Our goal is to complete this selection process in an efficient, timely manner. Failure to attend assessments as scheduled may result in the rejection of your candidacy.
Applicants will be contacted via email to complete, or schedule required evaluations. Please check your inbox regularly as well as your junk mail. Some of the evaluations may use online technology solutions, instructions on these evaluations will be provided to you as needed. Candidates who progress successfully through the assessments may be invited to a brief interview.

Successful candidates will be referred to various levels of positions based on their individual assessment results.

Reference checks may also be requested.

Assessment results may be used in future processes for other positions.

The assessment methods used in this process are the same as those being used in process 2021-CSD-EA-ATL-0177396-1 (PM-01), 2022-CSD-EA-ATL-0028030 (PM-02), 2022-CSD-EA-ATL-0023940b (CR-03/CR-04), 2022-CSD-EA-ATL-0044199 (CR-03/CR-04), 2022-CSD-EA-ATL-0122912 (PM-01), 2022-CSD-EA-ATL-0014847 (PM-02), 2022-CSD-EA-ATL-0152539 (CR-03, CR-04, PM-01, PM-02), 2022-CSD-EA-ATL-0167616 (CR-03, CR-04, PM-01, PM-02), 2022-CSD-EA-ATL-0167613 (CR-03, CR-04, PM-01, PM-02), 2022-CSD-EA-ATL-0167617 (CR-03, CR-04, PM-01, PM-02). While you must submit an application for each process for which you wish to apply, your results will be valid for all processes.

LANGUAGE ASSESSMENTS:

To be considered for a Bilingual Imperative CBC/CBC, BBB/BBB, BBC/BBC position, you must be willing to undergo a Second Language Evaluation.

OR

You must already have Second Language Evaluation results at the CBC/CBC, BBB/BBB, BBC/BBC level (proof will be required).

To obtain a copy of SLE results, candidates may make a request at the following website: https://www.canada.ca/en/public-service-commission/corporate/about- us/contact-us.html#N1

For more information on SLE, visit the following web-site:
https://www.canada.ca/en/public-service-commission/services/second-language- testing-public-service.html

Validation of Education, Security, Citizenship and/or Proof of Name Change (if applicable):

Candidates will be required to submit their proof of education documents at the time of assessment. If the name on your education credentials is different from the name on your application, we will require proof that you are the same person, e.g. a copy of a marriage certificate or a copy of proof of name change from a provincial Vital Statistics office or other approved documentation.

All information obtained throughout the selection process, from the time of application to close of process, will be used to evaluate the candidates on the above-noted competencies.

Communication (including issuing screening results and sending invitations for tests and interviews) for this process will be sent by email. It is the responsibility of the Applicant to ensure accurate contact information is provided and updated as required. Applicants who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email). Applicants are strongly encouraged to check their email on a regular basis.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.