Deputy Director, Consular Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Global Affairs Canada (GAC) is committed to advancing equity and embracing diversity and inclusion by implementing meaningful actions that are founded in respect, collaboration and accountability. GAC is committed to ensuring that its workforce both at home and abroad is representative of Canada’s current and evolving population. GAC’s dedication towards advancing equity diversity and inclusion is exemplified through the various efforts and initiatives in place that aim to ensure representation at all levels, provide equitable career opportunities, provides a safe and accessible workplace and to strengthen the inclusivity of the workplace so that all employees have the possibility to be authentic. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQI+ community.

We invite you to be part of the change by joining an organization where your voice is heard, valued, respected and amplified. Knowing that diverse teams foster innovation we strongly encourage you to complete the Employment Equity (EE) section in your application.

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VERY IMPORTANT NOTE:

Candidates must answer the screening questions as the screening questions will be the only tool used for screening in this process. Please note that a cover letter is not required.

Candidates must also submit a resume with their application, which will only be used to validate the information provided in their answers to the screening questions.

The answers to the screening questions must clearly demonstrate with concrete examples (what, why, how, for who, where, when and length of time) the candidates meet ALL of the essential experience and education qualifications for the position(s) that they are applying. Failure to do this will result in the rejection of the candidate's application.

Please note that having the asset qualifications are not mandatory in order to apply to this process. However, asset qualifications may be invoked at any time of the selection process including the screening stage. Therefore, if candidates have one (or all) of the asset experience qualifications, candidates should also describe in their answers to the screening questions how they meet this (these) qualification(s) using detailed, concrete example(s).

Duties

The Deputy Director, Consular Operations, is a key member of the management team for Global Affairs Canada’s Emergency Watch and Response Centre. The incumbent will oversee the delivery of the 24/7 emergency consular operations program, which ensures the delivery of assistance to Canadian citizens in distress overseas. The consular operations team consists of 18 shift-workers plus additional student and casual employees.

Work environment

The Emergency Watch and Response Centre is a dynamic work environment where employees make a difference in the lives of Canadians every day.

The Emergency Operations Division consists of a large, multi-disciplinary team that works together to help Canadians abroad – regardless of whether the emergency situation affects one person or many. The team is central to Global Affairs Canada’s ability to respond to large-scale emergency events that occur overseas.

Our organization offers a healthy, inclusive and diverse workplace, where respect, teamwork and collaboration are part of our culture and innovation is valued.

Global Affairs Canada is committed to promoting and supporting values such as equitable treatment, accommodation and an environment free from harassment and discrimination as well as encouraging and supporting employees to work at their full potential.

Intent of the process

The intent of this process is to staff one (1) Deputy Director, Consular Operations position on an indeterminate basis. A pool of qualified candidates resulting from this process could be established and used to staff multiple positions with various tenures within Global Affairs Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Graduation with a degree from a recognized post-secondary institution, or an acceptable combination of education and experience defined as a secondary school diploma and at least 5 years’ experience in a field relevant to the duties of the position.

Degree equivalency

EXPERIENCE
•Significant* experience leading a team of employees delivering program services to the public, including: assigning work, managing and assessing performance, and implementing training and staffing plans.
•Significant* experience in recruiting employees and supporting both competitive and non-competitive staffing processes.
•Significant* experience in delivering strategic advice and recommendations to senior management at the EX-01 level or above on complex** policy, legal, or operational program issues.
•Significant* experience in emergency management and/or security management.

*Significant refers to a depth and breadth of experience normally associated with full time performance of duties for a minimum of two (2) years of continuous service within the last five (5) years.
** Complex is defined as including the following characteristics: multidimensional, multiple sources of information to be analysed, and sensitive or confidential.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CCC/CCC)

Information on language requirements

COMPETENCIES
• Mobilize People
• Uphold Integrity and Respect
• Collaborate with Partners and Stakeholders
• Achieve Results

ABILITIES
• Ability to communicate effectively in writing
• Ability to communicate effectively orally
• Ability to manage and prioritize multiple activities under tight deadlines in a high-volume environment.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
• Experience in managing a consular affairs and/or passport program in Canada or abroad
• Experience in managing a 24/7 contact centre.

OPERATIONAL REQUIREMENTS
• Willing and ability to work overtime, as required.
• Willing and able to work from the office, as required.

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.