Service Team Support

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

Are you looking for a customer service oriented job? Are you a hard-working and ready to take on a challenge? Are you looking for an employer who understands the importance of work-life balance and promotes personal and professional development? If so, the Civil Aviation Service Team needs someone like you!

* Please note that, according on operational needs, this position requires a presence at the workplace (Longueuil, Quebec). *

Intent of the process

The intent of this process is to staff one position on an indeterminate basis in Longueuil (Quebec). However, a pool of qualified or partially qualified candidates may be established and may be used to staff similar positions in Transport Canada where tenure, language requirements and security requirements may vary.

Positions to be filled: 1

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
• Successful completion of secondary school or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE
• Recent and significant* experience answering general inquiries and information requests from internal and external clients in person or by telephone or in writing.
• Experience in using spreadsheet, word processing and email software.

*Recent and significant experience: one year experience acquired over the past five years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

COMPETENCIES
• Demonstrating Integrity and Respect
• Thinking Things Through
• Working effectively with others
• Showing initiative and being action-oriented
• Customer Service

ABILITIES
• Ability to prioritize work to meet deadlines.
• Ability to communicate effectively in writing.
• Ability to communicate effectively orally.

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION
• Diploma of collegial studies (DCS) or Attestation of collegial studies (ACS) or Diploma of vocational studies (DVS) in the field of administration or office automation/technology

Degree equivalency

EXPERIENCE
• Experience using databases for analysis, manipulation, verification and extraction of data.

ORGANIZATIONAL NEEDS
In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following employment equity groups: Aboriginal peoples, persons with a disability, visible minorities
and women.

OPERATIONAL REQUIREMENTS
• Ability and willingness to travel as required.
• Ability and willingness to work overtime, as required.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

• Transport Canada will accept applications on-line only.
• Acknowledgment of receipt of applications will not be sent to applicants.
• Transport Canada will contact candidates once the screening process is completed.
• Please ensure that your email address is on your application for correspondence. Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Failure to respond to communications may result in elimination from this process.
• Candidates must meet the essential qualifications to be appointed to a position.
• Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.
• Successful candidate(s) must meet and maintain the conditions of employment throughout their employment.
• A variety of tools and methods may be used to assess candidates including, but not limited to, written tests, standardized tests, interviews, and/or reference checks. In addition, all information obtained throughout the selection process from the time of application to close of process may be used to evaluate candidates.
• Random and/or top down selection of candidates and/other other volume management method may be used in the determination of those to be given further consideration in the assessment process.
• Candidates who were educated outside of Canada, must have the certificates and/or diplomas assessed against Canadian education standards. This will enable candidates to provide proof of Canadian equivalency when applying for a job in the public service. The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations The CICIC can be contacted through its website at: http://www.cicdi.ca.
• Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
• All job applications must be submitted through the Public Service Resourcing System (PSRS). Following are some of the benefits associated with applying on-line:
- applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time;
- applicants can verify the status of their applications, at any time;
- for some jobs, applicants will find important information, namely the jobquestionnaire and a complete statement of merit criteria that are only available when applying on-line.
• To submit an application on-line, select the button "Apply Online" below.
• Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.