Service Canada Benefits Officer

Important messages

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Assessment accommodation

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Duties

A Service Canada Benefits Officer (SCBO) is an exceptional individual who uses their talents and natural curiosity of problem solving and client focus to make a difference in the lives of Canadians. In this role, you will adjudicate contentious issues related to claims processing. You will conduct fact-finding interviews and obtain missing information needed to determine eligibility for benefits.

You will use your judgment when interpreting and applying policy and legislation. You will make decisions on client files and utilize your strong written and oral communication skills to document and deliver decisions.

Extensive training and development opportunities will allow you to acquire a comprehensive and up-to-date knowledge of Service Canada’s programs and services.
Working conditions require change management, stress management and difficult conversations to determine eligibility.

The Benefits:
We offer a flexible work arrangement along with a comprehensive benefits package to promote healthy and engaged employees. Benefits include: vacation leave, pension, health and dental benefits and support from Management Teams who encourage training and career development.

Work environment

Are you interested in being part of a team that is committed to helping Canadians? Can you build trusting relationships with clients and co-workers? Can you make decisions based on a thorough analysis of facts and policies? Are you proficient with technology and able to work in a virtual environment? We are looking for individuals who share our enthusiasm for serving Canadians.

ESDC/Service Canada touches every Canadian at some point in their lives through our diverse programs and services offered at hundreds of locations across the country. Working for our team is an incredible opportunity to learn, find your career path and help Canadians every day. We have been voted one of Canada’s Top 100 Employers every year from 2020 to 2022!

The majority of our Service Canada Benefits Officers are able to work from home. ESDC is committed to supporting flexible work arrangements, including virtual work. Equipment and technical support is provided for our Service Canada Benefits Officers who are working from home.

Intent of the process

The intent of this process is to create a pool of qualified candidates at the PM-02 level (Service Canada Benefits Officer), to staff positions within the Benefit Delivery Services Branch of Employment and Social Development Canada in Western Canada. This pool could also be used to staff similar positions of various tenures within Employment and Social Development Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Secondary school diploma or an acceptable combination of education, training and/or experience.

EDUCATION NOTES:

A Secondary School Diploma refers to a High School Diploma.

If you have completed post-secondary education, such as a degree or diploma, from a recognized post-secondary institution, then proof of completion may also be accepted as proof of education in lieu of a copy of your high school diploma.

If the name on your education credentials is different from the name on your application, we will require proof of name change.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

Degree equivalency

EXPERIENCE:

Experience in applying policies, procedures,programs or legislation

COMPETENCIES:

Communication
Decision Making
Demonstrating Integrity and Respect
Showing Initiative and Being Action-Oriented
Thinking Things Through
Working Effectively with Others

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative (CBC/CBC)

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs

At ESDC, diversity is our strength. If you are a woman, an indigenous person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

OPERATIONAL REQUIREMENT:

Willing and able to travel
Willing and able to work overtime as required

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.

Individuals who identify with the LGBTQ2+ community and have any questions concerning their potential candidacy in this selection process are encouraged to send an email to the following mailbox: . This mailbox is confidentially managed by a person of the LGBTQ2+ community.

Our Departmental values guide us in everything we do. Service Canada is seeking candidates who identify with our Departmental values. Candidates are expected to read the ESDC Code of Conduct prior to submitting an application. Please refer to the live link at the top of the advertisement.

Screening questions:

Candidates must fully respond to the essential experience screening questions in the space provided for each question. Keep in mind that Written Communication will be assessed at this stage based on your answers. Please ensure that your responses clearly demonstrate how you meet the qualification by describing personal job accomplishments, projects and activities relating to them.

It is imperative that you provide a current email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your responsibility to inform us at all times of any changes regarding your contact information.

For all communication please use:



All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate your candidacy.

All candidate work and responses must be done independently, without consultation. Please do not share your answers or discuss your work with anyone.

Proof of Canadian Citizenship or Permanent Residence will be required.

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.