Call Center Agent

Update: Hello, This is to inform you that the posting date for this job opportunity has been extended to October 11, 2022. Thank you.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When submitting your application, you MUST ANSWER questions regarding the education and experience requirements (both essential and asset qualifications). You must CLEARLY DEMONSTRATE how you meet each of these requirements by answering the online questions. It is not sufficient to only state that the qualifications are met or to only provide a listing of current or past responsibilities. Rather you must clearly demonstrate WHEN (month-year to month-year), WHERE and HOW you acquired each qualification by giving CONCRETE EXAMPLES. Information provided in your answers related to your education and experience must be supported in your resume. Failure to provide the above information in the format required WILL result in your application being rejected from the process. The information you provide in the questionnaire must be true.

Intent of the process

The intent of the process is to staff a minimum of fifty (50) positions of various tenures and liguistic profiles.

Stream 1: AS-01/PM-01
Stream 2: AS-02/PM-02

A pool of fully or partially qualified candidates may be created to fill positions at the same or equivalent group and level at Elections Canada, of varying durations (casual, specific period) and various linguistic profiles (BBB/BBB, CBC/CBC, CCC/CCC and English or French Essential).

Positions to be filled: 50

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

STREAMS 1 AND 2:
A secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCE:

STREAMS 1 AND 2:
EXP1 - *Recent and **significant experience in client services.
EXP2 - Experience using technology (e.g., email and word processing software, Internet).
EXP3 - Experience providing information, recommendations or guidance and dealing with clients or the general public.

*Recent experience signifies having performed these duties within the last three (3) years.

**Significant is defined as the depth and breadth of experience normally associated with having performed a broad range of activities related to this task which are acquired over a period of at least one (1) year.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative – Level equal or higher than BBB/BBB
English or French Essential

Information on language requirements

ABILITIES:

STREAMS 1 AND 2:
A1 - Ability to work effectively with others and as a team.
A2 - Ability to manage time effectively and work under pressure.
A3 - Ability to conduct research and identify key information.
A4 - Ability to communicate effectively verbally.
A5 - Ability to communicate effectively in writing.

PERSONAL SUITABILITIES:

STREAMS 1 AND 2:
PS 1 - Customer focused attitude.
PS 2 - Attention to detail.
PS 3 - Judgement.
PS 4 - Reliability.

STREAM 2:
PS 5 - Show initiative and be action-oriented.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS/EXPERIENCE:

STREAMS 1 AND 2:
AEXP1 - Experience providing administrative services or operational support services.
AEXP2 - Experience working in a call center/contact center environment.
AEXP3 - Experience using Microsoft Word software.
AEXP4 - Experience using Microsoft Excel software.

STREAM 1:
AEXP5 - Experience providing support and services to internal or external clients.

STREAM 2:
AEXP6 - Experience in responding to enquiries and complaints in writing or on the phone.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

ORGANIZATIONAL NEEDS:
Elections Canada is committed to establishing and maintaining a representative workforce. Qualified candidates who self-identify as members of the Equity-seeking groups (a group of persons who are disadvantaged on the basis of one or more prohibited grounds of discrimination within the meaning of the Canadian Human Rights Act) may be selected for appointment to fill an organizational need.

Conditions of employment

Reliability Status security clearance

Willingness and ability to work overtime on short notice.
Consent to observe strict political impartiality and neutrality for the duration of employment.
Availability and willingness to work shift work during an event.
A secure internet connection is required to perform the duties of the position.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Office of the Chief Electoral Officer plans to move to a hybrid work arrangement in the near future where remote work will predominate for the majority of staff, but you might be required to work from the office.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Please identify clearly for which position(s) you are submitting an application.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users. If you do not respond to our communications, we will assume that you wish to withdraw from the process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.