Service Officer Positions (PM-01)

Update: Please take note of the new Closing Date: October 6, 2022 - 23:59, Pacific Time

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Our Departmental values guide us in everything we do. Service Canada is seeking candidates who identify with these values. Candidates are expected to read the Statement of Values in the Values and Ethics Code for the Public Sector prior to submitting an application (https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=25049)

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.

Individuals who identify with the LGBTQ2+ community and have any questions concerning their potential candidacy in this selection process are encouraged to send an email to the following mailbox: . This mailbox is confidentially managed by a person of the LGBTQ2+ community.

Duties

We have a number of different Officer-level opportunities available in various work environments, across many program and service areas. Examples of duties may include:

• Playing a key role in the administration of federal benefit programs that impact the livelihood of Canadians.

• Working with clients to provide access to and guidance on federal programs and services.

Work environment

Looking to make a difference in the lives of Canadians in a workplace that values diversity and inclusion? Join us!

Employees benefit from paid training and holidays, health and dental care benefits and a pension!

Intent of the process

Pools of qualified candidates will be established and may be used to staff similar positions, in various work environments and program/service areas, within ESDC/Service Canada in Ontario.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma (GIT-320); or an acceptable combination* of education, training and/or experience).

*An acceptable combination of education, training and/or experience is described as a minimum of 2 years secondary school education and 1 year of employment experience.

Candidates with foreign credentials must provide proof of Canadian equivalency. If you have foreign credentials, please see the information on Degree Equivalency.

Degree equivalency

COMPETENCIES

• Demonstrating Integrity and Respect
• Thinking Things Through
• Working Effectively with Others
• Verifying Information for Accuracy
• Communicating Effectively (Oral and Written)

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual - Imperative (English/French) Level: CBC/CBC
Bilingual - Imperative (English/French) Level: BBC/BBC

Should you wish to be considered for a bilingual position, you will receive an invitation to an unsupervised test for reading comprehension and written expression, to determine if you meet the language requirements of the position.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

• Experience using technology including word processing applications (e.g. Microsoft Word), email and video-conferencing applications.
• Experience working in a high-volume client service environment
• Experience working in a call centre environment
• Experience interpreting and applying legislation or policies
• Experience in working with client segments including any of the following: Indigenous Peoples, youth, seniors, newcomers, persons with disabilities.
• Ability to perform a range of arithmetic computations quickly and accurately

ORGANIZATIONAL NEEDS

Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

OPERATIONAL REQUIREMENTS

• Successful completion of prescribed written tests and post training monitoring.
• Must be willing and able to work overtime as required.
• Must be willing and able to travel for training purposes.
• Must be willing and able to work variable hours.
• Must be willing and able to work shift work (as applicable to the position)

Conditions of employment

Reliability Status security clearance - Credit Check
Enhanced Reliability (as applicable to the position)

Tests

Cognitive Ability - Level 1

Applicants must complete the Unsupervised Internet Test of Cognitive Ability - Level 1 as part of the screening for this selection process. This test assesses general problem solving and reasoning ability. You will have 60 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Unsupervised Internet Test of Cognitive Ability - Level 1

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

IMPORTANT NOTES

• Acknowledgment of receipt of applications will not be sent.

• We thank all those who apply. Only those selected for further assessment will be contacted.

• Emails will be used for all communications, including invitations for assessment, so it is important to keep your information up-to-date and provide a valid email address. Make sure your email system accepts emails from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your responsibility to inform us of any changes regarding your contact information.

• All information collected during the selection process, from the time of application to the end of the process, can be used to evaluate candidates.

• Various assessment tools may be used in this selection process including but not limited to the Public Service Commission’s Unsupervised Internet Test of Cognitive Ability – Level 1 (UIT CA1 208).

• Please note that asset qualifications, top-down and/or random selection may be used at any stage of the assessment process to identify which applications will be given further consideration.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.