Senior Business Analyst / Senior Business Project Manager

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When submitting your application, you MUST ANSWER questions regarding the education and experience requirements (both essential and asset qualifications). You must CLEARLY DEMONSTRATE how you meet each of these requirements by answering the online questions. It is not sufficient to only state that the qualifications are met or to only provide a listing of current or past responsibilities. Rather you must clearly demonstrate WHEN (month-year to month-year), WHERE and HOW you acquired each qualification by giving CONCRETE EXAMPLES. Information provided in your answers related to your education and experience must be supported in your resume. Failure to provide the above information in the format required may result in your application being rejected from the process. The information you provide in the questionnaire must be true.

Depending on the requirements of the position or positions being filled, any or all of the asset qualifications, operational requirements, and organizational needs may be considered at any time during this process. These criteria may be a deciding factor in choosing the persons to be appointed. Therefore, it is IMPORTANT that you answer each of the questions related to these requirements.

Duties

STREAM 1: AS-05 Senior Business Analyst

As a Senior Business Analyst in the Policy and Operations division of the Parole Board of Canada, you will report to the Manager, Operations.

The position contributes to the design, development, testing, implementation, delivery and support of mission critical IT systems used by the Parole Board of Canada. Main responsibilities of the position includes monitoring and responding to user support emails, collaborating with multiple stakeholders and specifying business requirements. Additionally the position is responsible for developing system release notes, training materials and delivering group training to system users. The position also provides analysis, advice and recommendations related to the designing and validation of business workflows and conducts user acceptance testing.

STREAM 2: AS-06 Senior Business Project Manager

As a Senior Business Project Manager in the Policy and Operations division of the Parole Board of Canada (PBC), you will report to the Manager, Operations.

Main responsibilities of the position includes leading projects in relation to the design, development, testing, implementation, delivery and support of mission critical IT systems used by the Parole Board of Canada. Additionally the position is responsible for overseeing user support, leading the development of system release notes, training materials and delivering group training to system users. The position is also responsible for providing analysis, advice and recommendations related to the designing and validation of business workflows and leading/conducting user acceptance testing.

Work environment

The Parole Board of Canada (PBC) contributes to public safety with its core responsibility for the controlled, timed and gradual release of offenders back into society. The skills and talents of our staff are central to this work.

Our staff prides themselves in their work and accomplishments making the PBC an employer of choice as we strive to support the Government of Canada's goal of a safe and secure Canada.

These positions are physically located in Ottawa, ON, but we encourage you to apply from anywhere in Canada as the work will be done via telework

Intent of the process

STREAM 1: AS-05 Senior Business Analyst

The immediate intention of this process is to staff one indeterminate position.

A pool of qualified candidates may be established to staff similar positions with various bilingual profiles at the Parole Board of Canada.

STREAM 2: AS-06 Senior Business Project Manager

This is an anticipatory staffing process, the intention is to staff for upcoming vacancies.

A pool of qualified candidates may be established to staff similar positions with various bilingual profiles at the Parole Board of Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

STREAM 1
EED1 Secondary School Diploma.

STREAM 2
EED1 A valid certification in the area of business analysis, a college diploma or degree from recognized post-secondary institution with acceptable specialization in computer science, technical writing, social science, criminology, or in any other field relevant to the work to be performed.

Degree equivalency

EXPERIENCE

ALL STREAMS
EXP1 Significant* experience using an automated case management system**.

STREAM 1
EXP2 Experience writing documents such as business requirements, release notes or training materials for users of an IT system.
EXP3 Experience participating in project teams involving multiple stakeholders.
EXP4 Experience in making recommendations to clients and/or management regarding process and/or IT system improvements.

STREAM 2
EXP2 Experience in conducting analysis and providing written recommendations to management (manager level and above) related to complex*** issues.
EXP3 Experience in supporting**** IM/IT software implementation (new projects or upgrades) from a business perspective.

Definition:

ALL STREAMS
*Significant is defined as the depth, breadth and diversity of experience normally acquired through performing a broad range of activities over a period of approximately 2 years or more. Clear and specific examples must be provided by candidates in their application.

**Automated case management system is defined as an electronic system that is used to assess, track, monitor, and evaluate actions and services to meet an individual’s needs.
Note: It can be a combination of experience with different case management systems.

STREAM 2
***Complex is defined as having at least two (2) of the following characteristics: 1) multidimensional, 2) sensitive, 3) technical, 4) precedent setting, 5) having organizational wide impact.

****Supporting is defined as at least 2 of the following: gathering, analyzing, documenting and/or validating business needs and requirements; assessing proposed solutions against anticipated business outcomes; prioritizing requirements; user acceptance testing; validating and/or documenting release notes; and developing and/or leading end user training.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

COMPETENCIES

ALL STREAMS
PS1 Effective interpersonal skills
PS2 Judgement
PS3 Reliability
PS4 Initiative
PS5 Attention to Detail

ABILITY

ALL STREAMS
EA1 Ability to communicate effectively in writing
EA2 Ability to communicate effectively orally
EA3 Ability to prioritize business requirements
EA4 Ability to analyze issues and provide recommendations
EA5 Ability to elicit business requirements from clients

STREAM 1
EA6 Ability to provide effective client service/support

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EDUCATION

STREAM 1
AED1 A valid certification in the area of business analysis, a college diploma or degree from recognized post-secondary institution with acceptable specialization in computer science, technical writing, social science, criminology, or in any other field relevant to the work to be performed.

Degree equivalency

EXPERIENCE

ALL STREAMS
AEX1 Experience working in the criminal justice system.

AEX2 Experience working with the Offender Management System (OMS), Integrated Decision System (IDS), Pardons and Record Suspension System (PARSS) or other automated system which derives its information from the OMS (i.e. Reports of Automated Data Applied to Reintegration (RADAR), Conditional Release Information Management System (CRIMS), Infopol, Victims Module (CRM), etc.).

STREAM 1
AEX3 Experience developing and/or delivering training on the use of computer equipment, software or other technologies.

AEX4 Experience conducting systems testing of an IT system and documenting the results.

STREAM 2
AEX3 Experience in leading project teams involving multiple stakeholders.

AEX4 Experience leading the development and/or delivery of training on the use of computer equipment, software or other technologies.

OPERATIONAL REQUIREMENTS

ALL STREAMS
Ability and willingness to travel occasionally.
Ability to work overtime occasionally.

Conditions of employment

STREAM 1
Enhanced Reliability

STREAM 2
Secret Clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.