1) Review Officer and 2) Dispute Resolution Officer

Update: **UPDATE: CLOSING DATE EXTENDED UNTIL SEPTEMBER 20, 2022**

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

NO APPLICATION VIA E-MAIL WILL BE ACCEPTED. YOU MUST APPLY VIA WWW.JOBS-EMPLOIS.GC.CA

This process will be used to staff positions in the following two (2) streams:
STREAM 1: Review Officer
STREAM 2: Dispute Resolution Officer

VERY IMPORTANT NOTE:

Candidates must answer the screening questions and the screening questions will be the only tool used for screening in this process. Please note that a cover letter is not required.

Candidates must also submit a resume with their application, which will only be used to validate the information provided in their answers to the screening questions.

The answers to the screening questions must clearly demonstrate with concrete examples (what, why, how, for who, where, when and length of time) the candidates meet ALL of the essential experience and education qualifications for the position(s) that they are applying. Failure to do this will result in the rejection of the candidate's application.

Please note that having the asset qualifications are not mandatory in order to apply to this process. However, asset qualifications may be invoked at any time of the selection process including the screening stage. Therefore, if candidates have one (or all) of the asset experience qualifications, candidates should also describe in their answers to the screening questions how they meet this (these) qualification(s) using detailed, concrete example(s).

Duties

Are you a person that values human rights and procedural fairness? Do you enjoy working on emerging and complex issues?

The review and dispute resolution officers within the Office of Canadian Ombudsperson for Responsible Enterprise (CORE) play a crucial role in supporting and providing dispute resolution processes including mediation and investigation for allegations of human rights abuses arising from the operations abroad of Canadian companies in the garment, mining, and oil and gas sectors.

These positions offer the opportunity to work on emerging business and human rights issues and to build relationships with different clients and stakeholders. You are certain to gain a keen understanding of the opportunities and challenges in increasing respect for human rights as part of responsible business conduct.

Interested? Please apply!

Work environment

The Canadian Ombudsperson for Responsible Enterprise (CORE) is an ombud institution with a business and human rights focus, the first of its kind in Canada and the world. Individuals, communities and groups can submit complaints to the CORE about possible human rights abuses arising from the overseas operations of Canadian garment, mining, and oil and gas companies, and the CORE will work with the complainant and the company to resolve issues and will make recommendations to remedy any harms caused.

Please note that this position requires a physical presence in the office; part time attendance is required at this time. The operational needs of the CORE do not allow for full-time telework.

Global Affairs Canada (GAC) is committed to advancing equity and embracing diversity and inclusion by implementing meaningful actions that are founded in respect, collaboration and accountability. GAC is committed to ensuring that its workforce both at home and abroad is representative of Canada’s current and evolving population. GAC’s dedication towards advancing equity diversity and inclusion is exemplified through the various efforts and initiatives in place that aim to ensure representation at all levels, provide equitable career opportunities, provides a safe and accessible workplace and to strengthen the inclusivity of the workplace so that all employees have the possibility to be authentic. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQ+ community.

We invite you to be part of the change by joining an organization where your voice is heard, valued, respected and amplified. Knowing that diverse teams foster innovation we strongly encourage you to complete the Employment Equity (EE) section in your application .

Intent of the process

The current need is to staff one (1) Review Officer position and one (1) Dispute Resolution Officer position within CORE with the language requirement bilingual imperative CCC/CCC on an indeterminate basis. A pool of partially qualified OR fully qualified candidates resulting from this process may be established and may be used to fill similar positions within Global Affairs Canada with various tenures and various linguistic profiles.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION - Streams 1 and 2:
A degree from a recognized post-secondary institution or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE - Streams 1 and 2:
E1. Experience drafting written reports detailing facts, providing analysis and making findings or conclusions.
E2. Experience making recommendations to management (ex: Supervisor or Director) on file, program or project components.

EXPERIENCE - Stream 1: Review Officer:
E1. Significant* experience conducting investigations.

EXPERIENCE - Stream 2 - Dispute Resolution Officer:
E1. Significant* experience in the processing of complaints or grievances.

*Significant refers to the depth and breadth of experience associated with having performed a broad range of activities over approximately two (2) years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CCC/CCC)

Information on language requirements

KNOWLEDGE - Stream 1 : Review Officer:
K1. Knowledge of investigative principles, theory, techniques and practices.

KNOWLEDGE - Stream 2: Dispute Resolution Officer:
K1. Knowledge of the principles, theory and practice of complaint or grievance processing including analyzing admissibility or eligibility.

COMPETENCIES - Streams 1 and 2:
C1. Demonstrating integrity, cultural sensitivity and respect for diversity, equity and inclusion.
C2. Showing initiative and being action oriented.
C3. Judgment.
C4. Working effectively with others.

ABILITIES - Streams 1 and 2:
A1. Ability to communicate effectively orally.
A2. Ability to communicate effectively in writing.
A3. Ability to identify issues, analyze them, and make findings.
A4. Ability to work under pressure with minimal supervision and manage conflicting priorities.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS - Streams 1 and 2:
AED1. A graduate degree from a recognized post-secondary institution in law, political science, policing, international affairs or other field related to the duties of the position.

Degree equivalency

AE1. Experience working in the area of responsible business conduct (RBC).
AE2. Experience working in the area of international human rights.
AE3. Experience working with under-served communities including but not limited to language minorities, Indigenous peoples, members of LGBT2Q+ communities, migrant workers, ethnic minorities or racialized persons.
AE4. Experience working in an ombud office, national or regional human rights institution, or independent review or oversight agency.
AE5. Experience working internationally or with an international or multi-lateral organization or body.
AE6. Experience communicating with clients, partners or stakeholders in languages other than English or French.

ASSET QUALIFICATIONS - Stream 1 : Review Officer:
AE1: Experience conducting systemic investigations or studies including of wider policy or legal issues.
AK1: Knowledge of research methodologies.

ASSET QUALIFICATIONS - Stream 2 : Dispute Resolution Officer:
AE1. Experience conducting consensual dispute resolution processes such as negotiation, mediation or conflict resolution.
AE2. Experience in conflict analysis including making recommendations for managing or resolving disputes.

ORGANIZATIONAL NEEDS:
In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, Persons with a Disability, Visible Minorities, and Women.

OPERATIONAL REQUIREMENTS:
Willing and ability to work overtime, as required.
Willing and able to work from the office, as required.
Willing and able to travel, as required.

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

• If candidates do not have valid language results, candidates' linguistic levels will be validated through the Public Service Commission's (PSC's) unsupervised reading and writing test(s) for this process. Candidates in the area of selection may be tested prior to screening.

• PSC Unsupervised Test of Reading Comprehension: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/second-language-evaluation-reading/the-test.html

• PSC Unsupervised Test of Written Expression: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/second-language-evaluation-writing/the-test.html

• All written communication could be used to assess the ability to communicate effectively in writing.

• Written test(s) may be administered.
• Interviews may be conducted.
• Reference checks may be conducted.

• Depending on the number of applicants, volume management strategies such as top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications. Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

• Communication for this process will be via email. It is the candidate’s responsibility to ensure accurate contact information is provided and updated as required. Candidates should include an email address that accepts email from unknown users (some email systems block these types of email).

• Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

• Persons are entitled to participate in the assessment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

• Accommodations: In order to ensure that you are assessed in a fair and equitable manner in the next stages, please advise us if you require accommodation measures.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.