Senior Manager Program Delivery - Program Management

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

To apply for this process
• You do not need to provide a cover letter (just a résumé);
• Only online applications will be accepted through the approved site;
• You must answer some screening questions online.

When answering the screening questions for the experience requirements listed under "essential qualifications" and "asset qualifications", you must provide two (2) specific examples to clearly demonstrate how you meet the qualification. Simply saying you have the required qualifications or listing your current duties is not enough. Instead, provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. We’ll only use your résumé as a secondary source of information. If you do not clearly demonstrate that you have the required experience, we will not ask for additional information and you may be screened out. Also note that the ability to communicate effectively in writing will be assessed using your answers in Public Service Resourcing System (PSRS) the screening question.

For the purpose of staffing within the federal public service, the term Aboriginal is used, as per the Employment Equity Act, to define a North American Indigenous person as members of First Nations, Inuit or Métis. North American Indigenous people or members of First Nation include treaty, status or registered Indigenous people, as well as those non-status and non-registered. However, please note that the terms Aboriginal and Indigenous are used interchangeably within this job advertisement. Both terms include First Nations, Inuit and Métis.

Duties

What to Expect:

As a Director (EX minus 1) with Indigenous Services Canada, First Nations and Inuit Health Branch in Alberta Region, you will be exposed to a fast-paced environment with a diverse array of challenges, learning opportunities, experiences, projects, cultures and personalities. Opportunities to progress in your career are definitely available.

Work environment

Indigenous Services Canada (ISC) is the Federal department responsible for working with First Nations, Inuit, and Métis peoples to improve their access to high quality services. Our vision is to support and empower Indigenous peoples to independently deliver services and address the socio-economic conditions in their communities.

The primary operations of Indigenous Services Canada, First Nations and Inuit Health Branch in Alberta are located in Edmonton. Travel opportunities throughout Alberta may exist depending on the role. The work performed can be fast paced and demanding, but also very rewarding.

The First Nations and Inuit Health Branch (FNIHB) supports the delivery of public health and health promotion services on-reserve and in Inuit communities. It also provides drug, dental and ancillary health services to First Nations and Inuit peoples regardless of residence. The Branch also provides primary care services on reserve in remote and isolated areas, where there are no provincial services readily available.

Our organization offers competitive wages, benefits and opportunities. We are client focused, collaborative and value employees who are invested in serving Canadians.

Due to the COVID-19 Pandemic, many employees of Indigenous Services Canada are currently working remotely. We are actively exploring returning to the office, although a hybrid teleworking arrangement may be available, at the manager’s discretion or based on operational requirements. The position will be located in an Indigenous Services Canada office in Edmonton, AB, or Calgary, AB.

Intent of the process

In alignment with the First Nations Inuit and Health Branch Aboriginal Peoples Employment Program and in support of increasing Aboriginal representation in areas having the most impact on program delivery and health outcomes of FNIHB’s target population, selection may be limited to candidates self-identifying as belonging to Aboriginal peoples. Aboriginal candidates will be required to complete the Affirmation of Aboriginal Affiliation Form (AAAF) prior to hiring.

These positions may be staffed on a permanent (appointment or deployment) or temporary basis (term, acting, assignment or secondment).

A pool of qualified or partially assessed candidates may be established and may be used to staff similar positions at this group and level with various language requirements, various security requirements, various conditions of employment, various tenures (acting, assignment/secondment, deployment, term and/or indeterminate), and in various locations within the Federal Public Service.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
• Bachelor’s degree from a recognized post-secondary institution in health, social sciences, public health or public administration or in another field relevant to the position.
NOTE: An acceptable combination of education, training and/or experience will be considered.

Degree equivalency

Experience:
• Significant* experience providing strategic advice and recommendations to senior leadership** and partners on operational/program issues.
• Significant* experience in the management and delivery of an education, health, or social services program with a multimillion dollars annual budget.
• Significant* experience in the management of human resources, including leading, supporting and managing a multi-disciplinary team.
• Significant* experience in implementing policy and/or strategic organizational direction.
• Experience engaging, developing and maintaining partnerships with First Nations or Indigenous organizations and/or government partners.

*Significant is defined as the depth and breadth of experience usually acquired over a period of 2 years.

** Senior leadership is Director-level (EX-01) and above including Chief Executive Officer, Chief and Council, etc.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Experience:
• Experience in working and delivering services in social programs including but not limited to education, health, mental health, child welfare and others.
• Experience working with First Nations, Inuit, and/or Métis.
• Experience delivering programming for First Nations, Inuit and/or Métis children.
• Ability to communicate in an Indigenous language.
• Indigenous public service experience (i.e.: community government office, land claim or service delivery organization, National Indigenous Organizations).
• Experience working in a remote and isolated First Nations or Inuit community.
• Experience working with the federal, provincial or territorial government.
• Experience in managing benefits and/or call centre operations.
• Experience with Non-Insured Health Benefits.
• Experience with Jordan’s Principle Initiative.
• Experience working with Indigenous peoples in mental health and addictions.

Asset Abilities:
• Ability to communicate in an Indigenous language.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
• Knowledge of political, social and health issues impacting First Nations in Alberta.

Key Leadership Competencies:
• Create Vision and Strategy
• Mobilize People
• Uphold Integrity and Respect
• Collaborate with Partners and Stakeholders
• Promote Innovation and Guide Change
• Achieve Results

Behavioral Competencies:
• Written Communication
• Oral communication
• Aboriginal Cultural Competency

Abilities:
• Ability to work effectively with First Nations, Inuit, or Métis.

The following may be applied / assessed at a later date (may be needed for the job)

Asset Knowledge:
• Knowledge of legislative and jurisdictional context for provision of health programs and services to Indigenous peoples.

Organizational Needs:
Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Aboriginal peoples, preference may be given to candidates who, at the time of application indicate that they are an Aboriginal person (self-declaration).

Conditions of employment

Conditions of Employment:
• Secret security clearance
• Valid Class 5 driver’s licence or mobility usually associated with a valid driver’s license
• Willingness and ability to travel
• Willingness to work overtime on weekdays or weekends

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written exam may be administered.

An interview may be administered.

Reference checks will be conducted for candidates who pass the interview stage once screened in. You must meet all essential qualifications to be appointed to a position.

Asset qualifications may be a deciding factor in choosing the person to be appointed. Some qualifications will be assessed throughout your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being screened out.
Indeterminate employees at the same group and level, or equivalent may be considered for deployment, assignment/secondment prior to the assessment of other applicants.

The duration of the acting opportunities will be dependent upon organizational requirements.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Our means of communication with applicants is via e-mail. Please ensure to include a functional email address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

The Public Service of Canada is committed to developing inclusive, barrier-free election processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.