Operational support officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

✍How to apply for this job opportunity?

➊ Answer the screening questions. [Be specific]
➋ Answer the experience questionnaire.
➌ Submit your application!

NOTE: Candidates must clearly demonstrate, by responding to the preselection questionnaire, how they meet the education and experience factors listed in the essential and asset qualifications.

ALL JOB APPLICATIONS MUST BE SUBMITTED USING THE WEBSITE (www.canada.ca/government-jobs). NO APPLICATION WILL BE ACCEPTED BY EMAIL.

→ In support of achieving a diverse workforce, the first wave of assessments might prioritize candidates who self-declare as a member of one of the following Employment Equity groups: Aboriginal persons, persons with disabilities, and visible minorities.

Duties

Operational Support Officer (CCG Help Desk)
Processes service requests, incidents reports and preventative or scheduled maintenance for systems supported by the Electronics and Informatics group of the Canadian Coast Guard; provides clients with first level support by performing an assessment and analysis of reported incidents and making attempts to resolve them; escalates service requests to higher support levels; communicate with national and regional support teams to effectively link and coordinate the resolution of service requests and manage feedback with internal and external clients.

Work environment

The Canadian Coast Guard (CCG) owns and operates the federal government's civilian fleet, and provides key maritime services to Canadians. As a Special Operating Agency of Fisheries and Oceans Canada (DFO), the CCG helps DFO meet its responsibility to ensure safe and accessible waterways for Canadians. The CCG also plays a key role in ensuring the sustainable use and development of Canada's oceans and waterways.

We'll see you on-board!

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\ CCG // GCC /
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Intent of the process

The purpose of this process is to staff an indeterminate position immediately, as well as to create a pool of candidates that will be used to staff Operational Support Officer positions within the Canadian Coast Guard. Positions are located at the Québec city (Québec) Canadian Coast Guard Help Desk.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

👨‍🎓 High school diploma or acceptable combination of education, training and/or experience.

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS :

👨‍🎓EDUCATION :
➝ Recognized training in electronics or informatics.

Degree equivalency

🎓OCCUPATIONAL CERTIFICATION :
➝ Marine Communications and Traffic Services certificate.

📌EXPERIENCE :
➝ Relevant and significant experience* in providing informatics support remotely.
➝ Relevant and significant experience* working in a technical support call center.
➝ Experience in operating the software version of the Maritime Traffic Management Information
System (SIGTM-INNAV).
➝ Experience in the application of maritime navigation concepts.
➝ Experience in the assessment and validation of marine navigation data.

* Relevant and significant experience is defined as the depth and breadth of experience normally associated with full time performance of duties for a minimum of one (1) year of continuous service within the last five (5) years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

💡KNOWLEDGE :
➝ Knowledge of Microsoft Windows operating systems and Office suite.
➝ Knowledge of Canadian Coast Guard organization, programs and services.

🏃🏿ABILITY :
➝ Ability to communicate effectively orally
➝ Ability to communicate effectively in writing
➝ Ability to practice problem-solving.
➝ Ability to analyze situations, develop recommendations and make decisions.

👨PERSONNAL SUITABILITY :
➝ Judgment
➝ Dependability
➝ Attention to detail
➝ Client service orientation
➝ Good interpersonal skills

Conditions of employment

Secret security clearance

Willing and available to work overtime.

Shift work, 12 hour day shifts with the possibility of night shift.

7 days a week schedule.

Willing and available to travel on request.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

Please note the ability to communicate effectively in writing will be evaluated throughout the process, in particular in your application.

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ASSESSMENT
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Candidates may be required to meet the asset qualifications of the organizational needs, depending on the requirements of the specific position being staffed.

You may be assessed using a variety of assessment tools, such as, but not limited to: standardized tests, written exams, interviews, reference checks, recent and past performance evaluations, self-assessments, etc

You must provide proof of your education credentials when requested. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above.

LEAVE/ABSENCES DURING THIS SELECTION PROCESS: It is the responsibility of the candidate to notify the Departmental contact of any pre-approved leave throughout the duration of the process in order to facilitate scheduling of evaluations. One (1) alternate date will be possible only if requested for the following reasons: 1) Medical reasons with doctor’s certificate 2) Death in your immediate family 3) Confirmation of pre-approved travel plans or training plans (made before the advertisement posting date) 4) Religious reasons or 5) Participation in an assessment for another selection process.

Please note that achieving the pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use various methods of shortlisting of candidates at any stage of the process.

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OFFICIAL LANGUAGE
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Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Official language proficiency may be confirmed via valid second language (SLE) results, SLE Unsupervised Internet Test (UIT) or other methods.

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COMMUNICATION
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Our intention is to communicate with candidates through emails and/or through the www.canada.ca/government-jobs applicant account. Applicants MUST check their e-mail accounts frequently as there may be a deadline for responses. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Please note that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date email address or respond to our communications.

If you need to communicate with us during any stage of this process, please indicate the selection process number in the subject field of your email.

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OTHER INFORMATION
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For internal candidates, please ensure that your Personal Record Identifier (PRI) is included in your application.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Candidates from outside the federal Public Service may be required to pay for their own travel expenses for assessment.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.