*Amendment to Closing Date* Client Services Officer

Update: Amend closing date to September 9, 2022.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question, including when (from-to), where (occupational title, organization) and how you obtained your education and experience. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, the action you took, what you accomplished and/or what you learned. Content of your response must be supported by your CV/resume as your responses to these questions will be used as a primary source of information and your CV/resume will only be used to validate this information. Should you indicate in your response "please refer to CV/resume" your application will be rejected. Lack of examples and details will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.

Duties

Program Management (PM) staff in Small Craft Harbours work closely with their DFO colleagues to perform the following types of work in collaboration with volunteer based not-for-profit groups, Indigenous communities and organizations, other federal departments, municipal, provincial and territorial governments, and other partner organizations:
• Uphold Canada’s commitment to achieving reconciliation with Indigenous peoples through renewed Nation to Nation relationships based on recognition of rights, respect, co-operation and partnership
• Establishing and maintaining relationships with clients, including representatives of the harbour authority community, town councils, and other third party groups
• Project delivery
• Providing support to managers and team members including advice, guidance and recommendations
• Analyzing data and other intelligence pertaining to harbours and harbour authorities
• Coordinating and participating in meetings
• Managing multiple demands which can involve time pressures and tight deadlines
• Traveling via car, plane or ferry to coastal and remote communities as required

Intent of the process

Fisheries and Oceans Canada’s Small Craft Harbours program is seeking to hire individuals to join our team of staff dedicated to DFO’s mandate of conservation and sustainable use of Canada’s fisheries resources while continuing to provide safe, effective and environmentally sound marine services that are responsive to the needs of Canadians and their economy for the benefit of current and future generations

A pool of qualified candidates may be created following this process, and used to staff permanent and temporary vacancies, of various tenures, within Fisheries and Oceans Canada in the Ontario Prairie Region which encompasses Alberta, Saskatchewan, Manitoba and Ontario.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of secondary school (high school) or an *acceptable combination of education, training and/or experience.

*An acceptable combination will be determined through having previous work experience or training in a field related to the position being staffed.

Degree equivalency

Experience providing advice and recommendations (e.g. related to the business affairs for non-profit or community organizations, or for-profit corporations.
Experience in drafting reports authored by the candidate.
Experience in negotiating solutions and resolving issues.
Experience working collaboratively with Indigenous groups, other levels of government, Non-Government Organizations, industry or other stakeholders

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to communicate effectively orally and in writing
Ability to analyze, interpret, summarize results and provide recommendations
Ability to manage competing priorities and meet deadlines

Working effectively with others
Showing initiative and being action-oriented

The following may be applied / assessed at a later date (may be needed for the job)

Graduation with a post-secondary degree or diploma from a recognized post-secondary institution, with a specialization in business, project management, engineering, communications, capacity building, sociology, or other discipline relevant to the position, OR employer approved alternatives.

Degree equivalency

Experience in one or more of the following: legal surveying, acquisition, divestiture, real property, or leasing
Experience building and maintaining effective relationship or partnerships with Indigenous communities
Experience planning, managing, evaluating, and monitoring programs or projects
Experience in project management; developing, administering, and overseeing contracts
Experience in governing non-profit volunteer organizations
Experience in general accounting/ bookkeeping practices and associated reporting requirements

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Conditions of employment

Reliability Status security clearance

Valid class G or 5 driver’s license is required.
Willingness and ability to travel, including travel to remote locations by various modes of transportation (e.g. small and large aircraft, all terrain vehicles, boats, helicopter, etc.). Travel may be for extended periods, up to 5 days consecutively.

Other information

Employment Equity contributes to a strong and sustainable Public Service by ensuring that the workforce reflects the rich diversity of Canada's population. At the Department of Fisheries and Oceans, we see the value that a representative workforce brings to our organization. We celebrate the richness of the people that contribute to this organization’s workforce. A workforce where the diversity of thought, culture, ethnicity, age, gender orientation and experiences are considered as invaluable assets. Together, we can meet new challenges, fuel innovation through diversity, help create prosperity and make a positive impact in the workplace and the people we serve. We encourage and value the inclusion of all people including members of the LGBTQ2+ community and the four Employment Equity Groups. We therefore encourage you to apply for this opportunity should you believe you are qualified.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate candidates.
A top-down selection may be used during any phases of the selection process.
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
All information pertaining to this selection process will be sent by e-mail and/or will be indicated in your Public Service Resourcing System (PSRS) account. It is therefore your responsibility to verify your e-mail account and your PSRS account for new communication regarding this selection process on a regular basis and to advise of any change of address, phone number and/or email address.
An alternative format (such as Braille) of this notice and Statement of Merit Criteria are available upon request.
Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.
A variety of assessment tools may be used in the assessment of candidates, such as: written exercise, oral interview, and/or reference checks. Some assessment tools may be administered electronically, others, in-person or over the telephone.
You must provide proof of your education credentials.
Fisheries and Oceans Canada has an Accommodation Policy and will accommodate up to the point of undue hardship for the duration of the selection process, and upon any offer of employment, for the performance of duties in the position.
Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.
Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.