INVENTORY - Various IT Analyst Positions (IT-02)

Update: This inventory will be closing on April 7, 2023

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

*You are strongly encouraged to apply as soon as possible as we have an immediate need to staff multiple positions.*

Work environment

Could this be the change you’ve been looking for? Do you like working in a fast-paced, results-oriented environment that values service excellence? Are you looking for a chance to make your mark in a small organization that plays a big role in providing justice to Canadians? If so, then consider a career at the Administrative Tribunals Support Service of Canada (ATSSC).

You’ll be able to benefit and learn from being closer to management and having the opportunity to be exposed to a variety of files. We’re also committed to supporting a healthy life-work balance and to creating an inclusive and respectful work environment, so we hope that this is something that is important to you as well.

Like many public servants, we’ve been working fully remotely since the pandemic began and employees have access to tools and processes to conduct most aspects of their work remotely.

-------------------------------------------------------------------

INSTRUCTIONS : HOW TO APPLY TO THIS INVENTORY

---Essential Qualifications---

Applicants must clearly demonstrate in their responses to the screening questions how they meet the “essential qualifications” (education AND experience). Abilities, personal suitability, and asset qualifications will be assessed during later stages of the selection process, which may include exams, interviews, and / or reference checks.

For each criterion/question, please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and specific duration (including month and year, e.g., from 09/2018 to 03/2019) for which you exercised the functions;
3 - Specific details of tasks, projects or accomplishments demonstrating how the experience was acquired.

You only need to apply once to be considered for many job opportunities. Once your application is in our inventory, even if your application is not selected for one job, it remains in the inventory and can be selected for other opportunities. You can go back and update your resume or respond to the pre-screening questions at any time.

Intent of the process

This inventory will be used to staff current and future information technology (IT) positions at an identical or equivalent group and level with various linguistic requirements, tenures and security clearances within the ATSSC.

There are 6 streams available in this inventory, each representing a specific IT domain. Please ensure to indicate in your application which streams you are applying to. The streams are as follows:

Stream 1 - Service Desk,
Stream 2 - Client Relationship Management,
Stream 3 - Infrastructure and Operations,
Stream 4 - Application Services,
Stream 5 - IT Security, and
Stream 6 - Web.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE

EXP1: Recent experience* working in an Information Technology (IT) environment in at least one of the following:

• Development
• Testing
• Implementation
• Maintenance
• Support

EXP2: Recent experience* in providing IT assistance or advice to clients.

*Recent experience is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of approximately twelve (12) months acquired in the last five (5) years. However, a shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, and/or level of direct responsibility for a wide variety of complex files and/or projects.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English or French essential
Bilingual imperative BBB/BBB

Information on language requirements

ABILITIES

A1: Ability to manage multiple priorities under tight deadlines
A2: Ability to communicate effectively in writing.
A3: Ability to communicate effectively orally.

PERSONAL SUITABILITY

PS1: Client Service
PS2: Initiative
PS3: Adaptability
PS4: Dependability

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

IMPORTANT: Because various IT teams will be using this inventory to staff their job vacancies, each of the 6 streams has their own unique list of “asset” qualifications that are specifically related to their IT domain. Depending on the position being staffed, one or more of these qualifications may be deemed as "nice to have." This does not mean that you must possess all qualifications, but one or more of these criteria may be a deciding factor in choosing the persons to be appointed. Assets will be evaluated at a later date.

-------------------------------------------------------------------

***ASSET EDUCATION / CERTIFICATIONS***

FOR ALL STREAMS:

- Graduation with a degree from a recognized university with a specialization in computer science, computer engineering, information sciences or other discipline related to the position to be staffed.

STREAMS 1 (Service Desk) AND 4 (Application Services):

- ITIL certification

STREAM 5 (IT SECURITY):

- Security Accreditation such as CISSP, CRISC, CCSP, and Comptia Security+

-------------------------------------------------------------------

***ASSET EXPERIENCES***

FOR ALL STREAMS

- Experience in a quasi-judicial organization.

STREAM 1: Service Desk

- Experience in configuring and administering IT Helpdesk software such as but not limited to; Manage Engine Service Desk Plus or Remedy 9.
- Experience in providing Level 2 IM-IT support to various stakeholders in a call-center or help-desk environment. (Examples of Level 2 IM-IT support include but are not limited to handling break/fix, configuration issues, troubleshooting, software installations, hardware repair; handling escalated issues; coordinating and liaising with Level 3 support; researching and implementing solutions; communicating with clients and stakeholders).
- Experience in configuring and administering Mobile Device Management Solutions such as but not limited to; Microsoft Intune or Manage Engine Mobile Device Manager Plus.

STREAM 2: Client Relationship Management

- Experience working within the Microsoft DevOps framework
- Experience representing an organization on committees, working groups, or other collaborative initiatives and providing advice and expertise on the topics.

STREAM 3: Infrastructure and Operations

- Experience in managing and supporting VMWare ESXi virtual infrastructure.
- Experience managing and supporting Citrix VDI and DaaS environment.
- Experience with enterprise networking using Cisco in a LAN/WAN enterprise environment.
- Experience in managing Microsoft Azure cloud environment in a hybrid model.
- Experience managing Microsoft Active Directory services 2012 or higher.
- Experience managing Microsoft Exchange 2013 or higher.
- Experience managing a Mobile Device Management service such as Blackberry Unified Endpoint Management or Microsoft Intune.
- Experience managing and supporting Microsoft Endpoint Configuration Manager

STREAM 4: Application Services

- Experience developing applications with languages such as but not limited to C#, SP.NET, HTML/CSS, JavaScript
- Experience with agile software development methodology and/or SCRUM development framework practices with tools such as Microsoft DevOps, Jira or other
- Experience developing or customizing Microsoft Dynamics solutions
- Experience in the management and maintenance of database servers Microsoft SQL or other relational database system
- Experience maintaining and administering a document management platform such as GCdocs, RDIMS, LiveLink, SharePoint etc.
- Experience managing or configuring Claris FileMaker software (version 18 or newer)
- Experience configuring and managing Microsoft Power BI and/or Microsoft SSIS

STREAM 5: IT Security

- Experience in performing Security Assessment and Accreditation.
- Experience with IT Security Risk Management: A Lifecycle Approach (ITSG-33).
- Experience writing IT Security Risk Statements.
- Experience in providing advice and recommendations in securing IT systems
- Experience providing security awareness training.
- Experience with IT security technologies such as virtual private networks, firewalls, intrusion detection systems, intrusion prevention systems, anti-virus, application whitelisting, security information and event management (SEIM) or network access control.
- Experience with enterprise networking in a LAN/WAN enterprise environment.
- Experience in managing Microsoft Azure cloud environment in a hybrid model.

STREAM 6: Web

- Experience creating accessible websites using the Web Content Accessibility Guideline Standards (WCAG)
- Experience designing and coding responsive web pages using technologies such as HTML5, CSS3, .NET MVC, PHP, Javascript, JQuery, Web experience toolkit (WET), Bootstrap, SQL, Adobe Experience Manager (AEM), Adobe Fireworks or Photoshop, Dreamweaver and/or Drupal.

DEFINITIONS:

For asset qualifications, experience* refers to the depth and breadth of experience associated with the performance of a broad range of related activities which were primarily the candidate's responsibility. It will be assessed on the basis of the scope, complexity and the diversity of the work performed as well as the autonomy required of the candidate to perform the activities. This level of experience is normally achieved through the performance of relevant duties on a regular and continuous basis for a period of at least six (6) months.

-------------------------------------------------------------------

***ASSET COMPETENCIES***

STREAMS 1 (Service Desk), 2 (Client Relationship Management), 4 (Application Services) AND 6 (Web):

- Ability to explain IM/IT problems and solutions to a non-technical audience.

-------------------------------------------------------------------

ORGANIZATIONAL NEEDS

Employment Equity may be used to address demonstrated under-representation of designated groups (Women, Visible Minorities, Persons with disabilities and persons of Aboriginal descent).

OPERATIONAL REQUIREMENTS

Willing and able to work overtime, often on short notice.
Willing and able to keep abreast of the latest trends and innovations in IM/IT.
Willing and able to attend employer directed training as required.

Conditions of employment

Security clearance: Reliability or Secret depending on the position being staffed.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Note: the ability to communicate effectively in writing may also be assessed throughout the entire process.

We will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.