Client Service Advisor

Update: The closing date has been modified.

Important messages

Giving you the best chance to succeed!
At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.

If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Duties

If you are willing to take on new challenges in a fast-paced work environment with tight deadlines, let us know that you are interested!
Key activities

• Analyze translation service requests and communicate with clients to confirm the nature of their request, specify their expectations and establish the project conditions.
• Distribute the work and identify the appropriate internal and external resources to effectively meet client needs within a reasonable timeframe.
• Prepare invoices for client service requests in a timely manner in accordance with operational policy and procedures.
• Manage translation projects.
• Prepare estimates.

Before you apply, please watch the following video, as it includes helpful tips on the application process:https://www.youtube.com/watch?v=0GW7P3g9hhI

Looking forward to hearing from you.

Work environment

We are One PSPC!
Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

At PSPC, we are committed to achieving a competent, representative workforce that reflects the diversity of the Canadian population. We work hard to create a welcoming, respectful and inclusive workplace through a variety of programs and initiatives. In fact, we have been named one of Canada’s Best Diversity Employers for the fifth year in a row and here is a list of some of our diversity and inclusion achievements:
• five diversity networks;
• a Task Force on Anti-racism, Workplace Culture and Equity;
• a national Reconciliation and Indigenous Engagement Unit;
• an Ombudsman for Mental Health (the first such position within the federal public service);
• an Accessibility Office and;
• a Gender-based Analysis Plus (GBA+) Centre of Expertise.

While many programs and initiatives have already been implemented in line with our commitments to diversity and inclusion, we aim to get better! That's why we invite you to be part of the change by joining an organization where individual differences are recognized, valued and respected. Be part of the solution!

The Translation Bureau offers federal departments and agencies a full range of language services. The role of the Request Processing Centre (RPC) is to assign translation requests received.

Do you want to work in a dynamic environment as part of a dedicated team? The RPC is above all made up of people who like action, who are not afraid to take risks and who know how to deal with changing priorities in a highly operational environment. Our mission is to offer the highest quality service to our customers. This is why we are looking to surround ourselves with the best and are currently recruiting bilingual client service advisors. Our working hours are flexible and varied.

Intent of the process

The immediate need is to first fill positions with an atypical schedule (shifts from 4 p.m.to midnight) or that work a staggered schedule including Friday, Saturday and Sunday. In accordance with the collective agreement, client advisors are entitled to premiums when they work nights and weekends. This type of work requires working on site regularly. Those who wish to work a normal schedule or telework exclusively will be placed in a pool of partially qualified applicants for a subsequent assessment.

This pool will be used to create a pool of fully and partially qualified applicants and fill, at Public Services and Procurement Canada, identical or similar positions with a variety of security requirements, language requirements and durations (indeterminate, term).

Positions to be filled: 5

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of secondary school or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
EX1. Recent and relevant* experience in providing client services in a fast-paced, high volume and multi-tasking environment;
EX2. Experience in project management**.

*Recent and relevant experience is defined as having performed the duties on a full-time basis for a period of two years in the past five years.
**Project management is defined as all activities for planning a project’s success and meeting its objectives on schedule according to targets.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Experience:
AE1. Experience in using computers (translation or interpretation request management system).
AE2. Experience in working in a field related to linguistic service delivery (translation or interpretation).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Competencies:
C1. Client service competency – Level 1: Delivers high-quality client service: https://www.tpsgc-pwgsc.gc.ca/sc-cs/csc-eng.html
C2. Demonstrates integrity and respect;
C3. Shows initiative and is action oriented;
C4. Thinks things through;
C5. Works effectively with others.

Abilities:
CA1. Effective communication (written and oral);
CA2. Ability to handle stressful situations and work under pressure.

The following may be applied / assessed at a later date (may be needed for the job)

In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the “Other information” section.

Information on employment equity

Operational Requirements:
Willingness and ability to work overtime on short notice.

Conditions of employment

Secret security clearance

Some positions have a night schedule (4 p.m. to midnight).
Some positions include weekends (Saturday and Sunday).

Tests

PSEE - Test of Reasoning UIT

Applicants must complete the Public Service Entrance Exam: Test of Reasoning Unsupervised Internet Test (UIT) as part of the screening for this selection process. This test assesses reasoning and problem solving ability. You will have 90 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Public Service Entrance Exam - Test of Reasoning Unsupervised Internet Test

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We will contact you by email and/or through your GCJobs account. Please ensure that your email address is valid and that your email account accepts messages from unknown users. You are responsible for checking your email and your GCJobs account regularly to stay abreast of developments in this selection process. If we contact you and you fail to respond within the prescribed timeframe, your request may no longer be considered.

The selection committee cannot make assumptions about your education and experience. When you answer the experience questionnaire, it is not sufficient to state that you have the required qualifications, or to list your previous or current responsibilities. Rather, provide concrete and detailed examples to explain where, when and how you acquired each of the qualifications in question. Applicants will not be contacted for clarification or additional information.

At any time during the selection process, in order to determine which candidates will proceed to the next stage of assessment, the selection committee may randomly select candidates or give preference to those who meet the asset qualifications.

If you have a disability and cannot apply online, please call 1-800-645-5605.

This process may be used to make appointments from an Employment Equity group. In such cases, we may consider only candidates who are members of the designated Employment Equity groups and who have self-identified (women, Indigenous peoples, persons with disabilities, or members of visible minorities), depending on the position being staffed.

FREQUENTLY ASKED QUESTIONS
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▻ Why was my application automatically rejected when I submitted it?
In order to be listed in the directory, you must meet the essential education qualification at the time you submit your application. If you receive an "Application Rejected at Screening" message immediately after submitting your application, you likely answered "No" to the screening question assessing the essential education qualification. If you incorrectly indicated "No" for this qualification, simply retrieve your application and update your answer to the screening question.

▻ What does "Listed in the Directory" mean?
When your application has been successfully submitted to the inventory, your status may be, "Results Release Date: Enrolled in Inventory". This automatically generated message means that your application can be considered. You will be notified in the event that your application is considered in a process from this inventory.

▻ What happens if my employment application expires?
Your application will be held in the directory for 30 days. A notice will be posted to the "My Jobs File" menu in your account 20 days prior to the expiration of your application. If you ignore this notice, your application will be deactivated and you will no longer be considered for referrals from this inventory. Should your application expire during the term of this inventory, a notice will be posted in your account. If you wish to confirm your interest and reactivate your application, select the "Renew My Application" link.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.