Administrative Support General

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

🎥 Check out the video below to help navigate the application process:

https://youtu.be/0GW7P3g9hhI

Please take note that the Indigenous Services Canada (ISC) reserves the right to verify claims of Aboriginal affiliation. For appointment processes where the area of selection was limited to Aboriginal peoples or to members of designated employment equity groups that included Aboriginal peoples, the Aboriginal candidates proposed for appointment or appointed must complete and sign the Affirmation of Aboriginal Affiliation Form as a condition of appointment prior to or at the same time as the offer of appointment, even if they have already self declared as an EE member when applying.

https://www.canada.ca/en/public-servicecommission/services/appointmentframework/employment-equitydiversity/affirmation-aboriginalaffiliation/affirmation-aboriginalaffiliation-form.html

► Your application, screening questions and text questions will be used to assess the Ability to communicate effectively in writing. Your responses to the screening questions will be used as the primary source of information and your resume will only be used to validate this information. Lack of examples and details, or indicating "please refer to resume", will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.

Work environment

Who we are

Why choose Indigenous Services Canada (ISC)? This is an opportunity for you to contribute to an interesting and unique mandate! ISC is dedicated to delivering high quality services to First Nations, Inuit and Métis peoples. Be part of the vision to support and empower Indigenous peoples to independently deliver services and address the socioeconomic conditions in their communities.

Leave your mark on Canadian history, and join colleagues committed to reconciliation with Indigenous peoples and sharing the academic challenges and successes of working and teaching in a First Nations community. You can’t find this type of experience anywhere else.

If you are:
• Interested in developing your Indigenous cultural competency
• Seeking a rewarding challenge
• Interested in working in the largest First Nation community in Canada
• Seeking an opportunity to make a difference in the lives of Indigenous children

then this opportunity is for you!

Intent of the process

A pool of qualified candidates may be established and may be used to staff similar AS-01 positions with various linguistic profiles and/or requirements as well as tenures (Acting, Determinate, and Indeterminate appointments) and/or the security clearance (reliability or secret), which may vary according to the position being staffed.

The pool could be used to offer acting appointments under exceptional circumstances in order to protect employee's indeterminate status.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

•A secondary school diploma or employer-approved alternatives (see Note 1).

Notes:
1. The employer-approved alternatives to a secondary school diploma are:
o A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
o An acceptable combination of education, training and/or experience.

An acceptable combination of education, training and/or experience is defined as two years experience working in an office environment that required tasks such as: typing, filing, sending and replying to e-mails, answering telephone inquiries, etc, and training in the basic use of computers.

Degree equivalency

EXPERIENCE:

•Experience providing administrative support services*.

*Administrative support services is defined as, for example, but not limited to: managing agendas, scheduling and organizing meetings/teleconferences, preparing and collating meeting file folders and background materials, procuring office equipment and supplies, maintaining a filing system, data entry and other related duties.

•Experience in using one or more of the following: word processing software (ex. Google Docs, Microsoft Word), spreadsheet applications (ex. Microsoft Excel), email applications (ex. Gmail, Microsoft Outlook, etc.), and other online data retrieval applications

•Experiencing working with Indigenous communities.

•Experience maintaining tracking tools and organizational systems

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

ABILITIES:

•Ability to establish priorities and work under pressure
•Ability to communicate effectively orally
•Ability to communicate effectively in writing

PERSONAL SUITABILITY:

•Effective interpersonal skills.
•Reliability.
•Detail oriented.
•Flexibility.
•Initiative.
•Judgement.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EDUCATION:

•Successful completion of a post-secondary education.

Degree equivalency

•Experience using financial software programs.

•Experience in organizing work-related travel arrangements and the preparation of reimbursement claims

•Experience organizing meetings and teleconferences i.e. Microsoft Teams, Zoom

•Experience liaising and maintaining relationships with clients, management and community services.

•Experience working across functional areas and working in a team environment.

CURRENT AND/OR FUTURE ORGANIZATIONAL NEEDS
Indigenous Services Canada is committed to having a skilled and diversified workforce which represents the population it serves. In order to achieve our employment equity goals, preference may be given to candidates who, at the time of application indicate that they belong to one of the following Employment Equity groups (self-declaration): Aboriginal peoples, Women, Visible Minorities and Persons with Disabilities.

OPERATIONAL REQUIREMENTS:

•Willing and able to work overtime on short notice.

Conditions of employment

Various: Reliability or Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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Application process
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We will only accept on-line applications received via the GC Jobs site. To submit an application on-line, please select the button "Apply Online" below. Please DO NOT send a cover letter. These screening questions replace the cover letter. We will NOT review cover letters. You will be required to complete screening questions as part of your online application. It is your responsibility to provide appropriate examples and sufficient information that illustrate how you meet each qualification. Failing to do so may result in your application being rejected.

Please include a resume. Your resume may be used to validate the information provided in the screening questions. The screening board cannot make any assumptions about your experience and will not contact candidates for additional or potentially missing information. Persons who are unable to apply on-line or require accommodations must contact the person listed below prior to the closing date.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Candidates are strongly encouraged to indicate if they meet any of the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates.

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Assessment
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A variety of assessment tools may be used in the assessment of candidates, such as: *written test, practical test, situational exercise, *oral interview, simulation, presentation, role play, work samples, performance appraisals, *reference checks, and/or *assessment board member personal/direct knowledge of candidates' qualifications. Some assessment tools may be administered electronically, others, in-person. (*indicates those tools that will most likely be used in this process.)

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Proof of education
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Candidates invited to the assessment stage will be required to provide ORIGINAL proof of their education credentials, i.e., their degree or official transcript. Failure to do so may result in you not being considered further in the selection process.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

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Communication
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PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews).

Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users. It is your responsibility to inform us at all times of any changes regarding your contact information.

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Official languages
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Applicants are entitled to participate in the staffing process in the official language of their choice and are required to indicate their preferred official language in their application profile.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.