Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out. You must clearly demonstrate in your screening questions how you meet the education and/or experience (essential and asset).

Duties

A Detachment Services Assistant provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

Intent of the process

This process will initially be used to staff one position on a temporary basis.

A qualified pool of candidates may be established and may be used to staff similar positions on a term and/or permanent basis in Eastern Alberta District within the RCMP. The pool could be used to offer acting appointments, assignments, secondments or deployments.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

• Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience*

*Proof of education will be required prior to appointment

Degree equivalency

• Experience providing services to internal and/or external clients over the phone, in person and/or in writing.
• Experience providing administrative support services including responding to incoming and/or outgoing correspondence, data entry and filing.
• Recent experience** working with Microsoft Word and Excel.

**Recent experience signifies within the last two years.

• Ability to communicate effectively in writing

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:

• Experience maintaining a law enforcement database such as CPIC, PIRS and/or PROS.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Ability to communicate effectively orally
• Ability to communicate effectively in writing
• Ability to deal effectively with police situations

• Demonstrating integrity and respect
• Thinking things through
• Working effectively with others
• Showing initiative and being action-oriented

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:

• Willingness and ability to work in a busy police environment, including exposure to unsettling and/or graphic material.
• Willingness and ability to work overtime as required.
• Willingness and ability to travel for work and/or training purposes using various modes of transportation.
• Willingness and ability to obtain and maintain a valid driver’s licence or the mobility normally associated with the possession of a valid driver’s licence.

Conditions of employment

• RCMP Enhanced Reliability Status security clearance.

Those selected must meet and maintain the above condition of employment throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Volume Management strategies may be used.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.