Service Canada is recruiting agents throughout Quebec - We need you!

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

📣 Is helping others in your DNA? Are you looking to make a difference in your community? Join the big team at Service Canada!

📣 Are you looking for a full-time, permanent, or temporary position? Are you looking for shift work or overtime?

📣 If you are applying to this new process, it is important to note that due to the time frame between assessments, the results you obtained in the 2021-CSD-EA-QC-0191303, 2022-CSD-EA-QC-0029072, and 2022-CSD-EA-NHQ-0104036/2022-CSD-IA-NHQ-0104035 processes will remain valid. They will therefore be transferred and you will not be assessed again.

🚩 The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.

🚩 Person with a disability
Are you a person with a disability? (You live with a long term or recurring physical, mental, sensory, psychiatric or learning impairment. Disabilities include: coordination or dexterity, mobility, blindness or visual impairment, deafness or hearing loss, speech impairment, other disability.)

If your situation meets this definition, you do not have to apply online. Send your CV and a cover letter to the following address:

You will be contacted promptly for further assessment and if you qualify, a position awaits you with us!

Duties

🌠About the positions🌠

CALL CENTER JOBS (Payment Officer)
The majority of jobs offered through this process are for the Call centers and are done on a teleworking basis. Call center officers provide customer service by telephone to citizens seeking information concerning Employment Insurance, Old Age Security or Passports and carry out transactions in computerized files.

IN-PERSON JOBS (Citizen Services Officer, Passport Officer)
Many in-person jobs are also available. These officers are working in-person at a Service Canada office and provide customer service to citizens to meet their needs related to Employment Insurance, Old Age Security or Passports.

PROCESSING JOBS (Payment Officer, Integrity Officer, Passport Officer)
These officers process citizen's files for Employment Insurance, Old Age Security and Passport or conduct verifications for integrity services. These are teleworking positions, but may require to work at a Service Canada office.

Work environment

👍 At ESDC, we are recognized as one of Canada’s top 100 employers (2022) for the third year in a row, Canada’s top family-friendly employers (2022) and National Capital Region’s top employers (2022).

Within a few months you can benefit from paid vacations, annual leave, social benefits, and pension funds!

Paid training will also be offered to you. Selected candidates will be required to successfully complete training and a structured apprenticeship program followed by exams or an accreditation for most positions.

Intent of the process

✅ The goal of this process is to create a pool of qualified candidates with various linguistic requirements to meet Service Canada's significant need to hire new public servants throughout the province of Quebec. Bilingual candidates interested in serving Canadians in both official languages (English and French) are particularly sought after and their assessments may be prioritized.

For this process, the same assessment tools will be used as for the 2021-CSD-EA-QC-0191303, 2022-CSD-EA-QC-0029072, and 2022-CSD-EA-NHQ-0104036/2022-CSD-IA-NHQ-0104035 processes. If you are applying to this new process, it is important to note that due to the time frame between assessments, the results you obtained in these processes will remain valid. They will therefore be transferred and you will not be assessed again.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

🎓 Education:
• Secondary school diploma
or
• An acceptable combination of education and customer service experience

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French Essential
English Essential (limited number of positions)
Bilingual Imperative BBB / BBB
Bilingual Imperative BBC / BBC
Bilingual Imperative CBC / CBC

Information on language requirements

📌 COMPETENCIES:
1. Reasoning
2. Reliability
3. Customer Focus
4. Thoroughness
5. Adaptability

The following may be applied / assessed at a later date (may be needed for the job)

💻 Ability to use technology
Your ability to use a computer may be assessed before a job offer is made.

Operational requirements:
Some positions may involve to be:
• Willing and able to work overtime as required
• Williing and able to travel as required

Conditions of employment

🚩 Security Clearance
• Reliability
• Enhanced Reliability
• Secret
You must consent to a credit check and finger printing.

Tests

Cognitive Ability - Level 1

Applicants must complete the Unsupervised Internet Test of Cognitive Ability - Level 1 as part of the screening for this selection process. This test assesses general problem solving and reasoning ability. You will have 60 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Unsupervised Internet Test of Cognitive Ability - Level 1

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You have the right to participate in the assessment process in the official language of your choice.

✍ WHAT CAN YOU EXPECT FROM THIS PROCESS? ✍

Simple, fast and virtual selection process! If you are successful at the initial screening stage, you will be informed of the rest of the process by email.

Online tests will be administered.
References will be taken to evaluate the reliability and will be eliminatory.
A short interview will be administered.

🚩 It is your responsibility to ensure that your contact information is accurate and up to date before applying. Ensure that your applicant profile is up to date by checking the "Personal Information" section under the "My Account" tab on the Jobs.gc.ca portal. (Name and Identification, Address, Contact Information, Education, Languages, Résumé).

During the selection process, your general conduct and communications, including emails, may be used to assess qualifications and skills.

✉ All communications will be by email: stay tuned! Check your email inbox daily, including junk mail.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.