Victim Services Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Your responses to the application questions must demonstrate how you meet the essential EDUCATION and EXPERIENCE qualifications. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate how you meet the essential EDUCATION and EXPERIENCE qualifications. Instead, you must clearly demonstrate HOW, WHEN, and WHERE you met the requirements by providing concrete examples. The information on your described skills, experience, etc. provided in screening questions should be supported by your resume.

Candidates with foreign credentials must be able to provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca

Duties

Register victims of crime to receive information about federal offenders and provincial parolees;

Provide registered victims with information about offenders;

Provide general information and assistance to victims about federal, provincial, territorial and local community resources to ensure the victim safety;

Consult with operations staff, case management and security staff regarding victim concerns including Parole Board of Canada (PBC) hearings at Correctional Service of Canada (CSC) facilities, high profile cases, advance notification of inmate transfers, and referrals to victim offender mediation processes;

Respond to complaints of victims of crime regarding both victim services and operations;

Provide information sessions to victims and victim communities;

Provide training and information sessions to Correctional Service Canada staff and offenders.

Work environment

Correctionnal Service of Canada (CSC) recognizes that victims of crime are an important part of the criminal justice system. We also afford victims the opportunity to participate in the federal corrections and conditional release process. Regional Victim Services Units, located in an administrative environment, offer assistance in dealing with victim concerns. They also provide information to victims of federally incarcerated offenders and provincial offenders who have been granted conditional release by the Parole Board of Canada (PBC). Teleworking would be possible.

Intent of the process

Although the immediate intent of this Job Opportunity Advertisement is to staff indeterminately positions, applicants should be aware that a pool of qualified candidates (fully assessed or partially assessed) may be established and may be used to staff similar positions at this group and level within the Correctional Service of Canada. In addition, this process may be used for various tenures (acting appointments, assignment, deployment, indeterminate, specified period, secondment), various security requirements and conditions of employment. As a result of the potential and possible use of the selection process and subsequent pool by hiring managers, we encourage all employees seeking this type of opportunity to apply.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Graduation with a degree or applied degree from a recognized post-secondary institution in a field related to human behaviour such as the social sciences, psychology or criminology, or an acceptable combination of education, training and/or experience related to the position

Degree equivalency

EXPERIENCE

Experience providing needs focused client services and information or working in one or more of the following fields: Victim Services, Crisis Intervention, Emotional Support, Needs Assessment, Social Care Setting, Community Work, Counselling, Court Preparation.

Experience analyzing information, situations, and issues and finding solutions.

Experience in the use of computer software such as Microsoft Outlook, Word, Excel, and PowerPoint.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EXPERIENCE

Experience liaising, collaborating and working in partnership with components of the criminal justice system or outside organizations providing support to victims.

Experience using the Offender Management System (OMS) and/or CRM Victim Application Module.

Experience in case management.

Experience working with victims of crime.

Experience with restorative justice.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

KNOWLEDGE

Knowledge of the mission, priorities, mandate, and the role of the Correctional Service of Canada as it relates to public safety.

Knowledge of the Corrections and Conditional Release Act, the Canadian Victim Bill of Rights, and Commissioner Directives (CD) 784, 785, and 786.

Knowledge of the role and responsibilities of government and external organizations involved in assisting victims of crime.

ABILITIES

Ability to plan, organize and prioritize work.

Ability to work under pressure and maintain composure in high stress situations and environments.

Ability to engage effectively with clients and stakeholders.

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

PERSONAL SUITABILITY

Effective Interpersonal Skills

Initiative

Judgment

Adaptability

Resilience

Attention to Detail

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS

Willingness and ability to occasionally travel within region and outside region.

Willingness and ability to occasionally work on evenings and/or weekends.

Conditions of employment

Reliability Status security clearance - Reliability Status security enhanced clearance

Agreement to work in a high stress environment and be exposed to sensitive and unsettling information and situations in providing victim services to members of the public

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We may assess the essential and asset qualifications using interviews, written tests (take home assignments or other), references or a combination of these or other assessment methods. Other sources of information (such as performance agreements, work samples, board member knowledge, etc.) may be used to assess the criteria identified on the Statement of Merit Criteria.

Candidates who apply to this selection process should include an email address that accepts emails from unknown users (some email systems block these types of email). Should your email address change during the process, it is your responsibility to inform us and to regularly verify your e-mails.

An assignment, secondment, or acting appointment requires approval of your supervisor.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.