Program Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

》Why join IRCC?

Come join a team of people who are dedicated to building a stronger and better Canada. Our work helps to reunite families and protect displaced and persecuted people, while attracting top talent from across the globe to contribute to our economy. Whether we are working on temporary entry, permanent residency, citizenship, passports, or the many internal services that enable our work, we are helping to shape the welcoming, diverse, and prosperous country we are today.

To avoid situations of conflict of interest and conflict of duties with the goal of upholding the values and ethics of the public sector and the public interest, applicants providing immigration consulting services (both registered and unregistered, paid and/or unpaid), would be required to recuse themselves from these duties for the duration of their employment, should they be appointed to a position within Immigration, Refugees and Citizenship Canada (IRCC). Moreover, prospective appointees who are Regulated Canadian Immigration Consultants (RCICs) would be required to resign from Immigration Consultants of Canada Regulatory Council (ICCRC). Of note, a “leave of absence” from the Regulatory Council does not meet IRCC’s requirement in the matter.

Duties

Program Advisors within the Resettlement and Asylum Strategic Operations (RASO) Branch provide analysis and research on program policies and service delivery strategies; implementation of projects, policies and guidelines; and provision of advice and guidance to field operations staff, management, external clients’ organizations, and program stakeholders related to the resettlement and asylum programs. The resettlement and asylum programs support IRCC and the Government of Canada to build a stronger Canada by developing and implementing policies, programs and services that maintain Canada’s humanitarian tradition by protecting refugees and people in need of protection while protecting the health, safety and security of Canadians.

Work environment

The Resettlement and Asylum Strategic Operations Branch (RASO) provides streamlined functional direction for Refugee Resettlement and Asylum operations. RASO also provides operational advice through strategic and tactical intelligence gathering, coordination, and reporting to ensure operational readiness in light of emerging and evolving domestic and international pressures related to the resettlement and asylum programs.

What’s in it for you in the Resettlement and Strategic Operations Branch:

o Meaningful work in a diverse and inclusive environment that strives to protect refugees and people in need of protection.
o Fast-paced environment and involvement with ‘hot-topics’ in the resettlement and asylum programs.
o IRCC is one of Canada’s Best Employers (Forbes 2021)
o Hybrid or telework options available.

If you want to work in an exciting and rewarding area, come be a part of the RASO IRCC Team!

Intent of the process

This process will primarily be used to staff opportunities at the PM-04 level within the Resettlement and Asylum Strategic Operations (RASO) Branch at IRCC. In addition the process may be used to establish a pool of candidates that may be used to staff similar positions at an identical or equivalent group and level with various official language proficiencies, various security profiles, various tenures (Indeterminate, Temporary) using various staffing mechanisms at Immigration, Refugees and Citizenship Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Ed1: A secondary school diploma or a combination of education, training and a minimum of two (2) years’ relevant work experience

Degree equivalency

EXPERIENCE:
E1: Recent* and significant** experience in consulting with internal*** or external**** clients or stakeholders to address issues.

E2: Recent* and significant** experience in gathering and analyzing information from multiple sources (i.e., documentation, reports, internet, articles, legislation, etc.).

E3: Experience in providing strategic advice or recommendations to management.

E4: Recent* and significant** experience participating in working groups, committees or teams.

Recent* experience is defined as experience acquired within the last five (5) years.

Significant** is defined as the depth and breadth of experience normally associated with the full-time performance of the duties for a minimum period of 12 months.

Internal*** clients or stakeholders are defined as working in your organization or Department.

External**** clients or stakeholders are defined as working with another Department or non-governmental organization.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative - BBB/BBB, CBC/CBC
English Essential

Information on language requirements

COMPETENCIES:
C1 Cooperation and Collaboration
C2 Action Management
C3 Values and Ethics
C4 Effective Interactive Communication (Written and Oral)
C5 Initiative
C6 Judgement/Analytical thinking
C7 Adaptability and Flexibility
C8 Client Service Orientation

ABILITIES:
A1: Ability to plan and prioritize various tasks under tight deadlines.

The following may be applied / assessed at a later date (may be needed for the job)

AEd1: Graduation with a degree or diploma from a recognized post-secondary institution relevant to the position.

AEd2: Certification or professional training from a post-secondary institution in one of the following:
- Project management or business analysis
- Lean certification or similar process improvement (e.g., Six Sigma, Scrum)
- Human centered design or user experience
- Change Management
- Graphic design
- Gender Based Analysis +

Degree equivalency

EXPERIENCE:
AE1: Recent* and significant** experience in preparing written material such as briefing notes or communication products or presentations or correspondence

AE2: Experience providing services to internal*** or external**** clients.

AE3: Experience providing guidance to others on procedures, processes, policy, regulation or legislation.

AE4: Recent* and significant** experience participating in a project or initiative which was completed by an established deadline.

AE5: Experience working with Gender Based Analysis (GBA) + analysis.

AE6: Experience with interpretation of the Immigration and Refugee Protection Act (IRPA) to assist in decision making.

AE6: Experience working with the Global Case Management System (GCMS).

AE8: Experience in the development and completion of data analysis including intermediate or advanced use of Microsoft Office suite tools or other similar tools to provide recommendations or advice.

AE9: Experience delivering training.

AE10: Experience working in IRCC programs such as Immigration, Refugee, Settlement, Citizenship or Passport or any Government of Canada department.

Recent* experience is defined as experience acquired within the last five (5) years.

Significant** is defined as the depth and breadth of experience normally associated with the full-time performance of the duties for a minimum period of 12 months.

Internal*** clients or stakeholders are defined as working in your organization or Department.

External**** clients or stakeholders are defined as working with another Department or non-governmental organization.

ORGANIZATIONAL NEEDS:
IRCC is committed to having a Diverse and Inclusive workforce. As such, preference may be given to under-represented Employment Equity groups :
• Indigenous People*
• Persons with disabilities, and
• Racialized persons**
• Women
*Referred as Aboriginal peoples in Employment Equity Act
**Referred as Members of Visible minorities in Employment Equity Act
https://laws-lois.justice.gc.ca/fra/lois/e-5.401/page-1.html

OPERATIONAL REQUIREMENTS:
- Availability, ability and willingness to work overtime as required
- Availability, ability and willingness to travel occasionally as required

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

An interview may be administered.

A test may be administered.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.