IM/IT Manager or Senior IM/IT Advisor *Amendment to closing date

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

To be considered, your application must clearly explain where and when (with specific work periods, for example: Indigenous Services Canada, November 2018-May 2020), and how you meet the following (essential qualifications). Please note that indicating “Please refer to my CV” will not be considered an acceptable answer and may result in the elimination of your application to this selection process.

Who are we?

Chief Finances Results Delivery Office (CFRDO) is responsible for IM/IT governance, planning and strategies and has the leadership role on information management within the Departments. We support a total of 299 IT applications for Indigenous Services Canada (ISC) and Crown-Indigenous and Northern Affairs Canada (CIRNAC). This ensures sound stewardship of information and technology which encompasses fiscal responsibility in meeting client needs and expectations both internal and external to government. CFRDO ensures the availability of high-quality, authoritative information to decision makers, thus enabling departments to be more responsive and accountable to Canadians.

The Information Management Branch (IMB) within CRFDO delivers Information Management and Information Technology (IM&IT) products and services across ISC and CIRNAC. The main focus of the Branch is to assist stakeholders and clients in meeting their business goals through the reliable, secure and cost-effective use of IM&IT tools. The Branch is comprised of 6 lines of business, as well as the Chief Information Officer's office.

Duties

• Collaborate with key stakeholders to understand the business needs and create an IT project plan that aligns with the strategic objectives, applied to Government of Canada and Departmental IT/IM initiatives
• Coordinate and organize all internal resources to ensure successful delivery of projects within scope and budget, and maintain day to day operations of IT environment
• Conduct team meetings to determine progress and address any questions or challenges regarding IT infrastructure projects and on-going operations.
• Recommend IT strategies, policies, and procedures by identifying problems, evaluating trends, and anticipating requirements
• Assign and oversee the daily tasks of team members while ensuring all subordinates are actively working towards established milestones (IM/IT Manager stream only)
• Provide detailed root analysis on deployment actions, successful or un-successful, as required
• Manage and monitor information technology related to business activities
• Evaluate and communicate IT business value and performance
• Monitor developments in new technology and make recommendations to Senior Management, in compliance with Government of Canada policies and directives
• Lead and recommend continuous process and procedural improvements in support of the IT infrastructure and contract management lifecycle to meet evolving business and technology requirements.

Work environment

What’s the team like? How do we work?

Collaboration is the key to staying successful and you can expect a lot of it here! Our team members are passionate, self-motivated and friendly! In our work, change is constant. We have a strong ecosystem that enables us to be skillful and be in a position to respond efficiently to operational pressures.

Due to the COVID-19 pandemic, the majority of Indigenous Services Canada (ISC) employees are currently working remotely. Under normal circumstances, ISC encourages the use of telework to recruit and retain a diverse and talented workforce, to enable employees to better balance their work and personal responsibilities and to increase opportunities for people with disabilities and other diversity groups. When an eventual return to the workplace is possible, there may be, at the manager’s discretion or based on operational requirements, a continued option to work from an employee’s residence located in Canada.

What do we offer?

Career advancement and learning opportunities, work/ life balance, good salaries and benefits, meaningful work and more!

What are we looking for?

Our ideal candidate is a leader that is able to adapt and work in uncertainty or new situations. Things change at a drop of a hat and they change frequently. This role will involve taking on new challenges and tackling many problems on behalf of the team for the first time. We value ideas and creativity, both in aesthetic design of our solutions and problem solving approaches. If you are self-motivated, have an internal desire to explore and learn, and enjoy connecting the dots – we want to hear from you.

Intent of the process

The immediate intent of this poster is to fill two (2) IT-04 Bilingual Imperative BBB/BBB positions indeterminately.

Stream 1: IM/IT Manager
Stream 2: Senior IM/IT Advisor

Future positions to be determined.

A pool of qualified candidates may be established and used to fill similar positions at this group and level with various language requirements, security requirements, various conditions of employment, various locations and durations (acting, assignment/secondment, deployment, term and/or indeterminate) within Crown Relations and Northern Affairs Canada and Indigenous Services Canada.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes :
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCES
Stream 1 – IM/IT Manager
Stream 2 – Senior IM/IT Advisor

E1. Recent* and significant** experience in planning and delivering IM/IT projects or services to achieve client or business priorities.
E2. Recent* and significant** experience in providing strategic advice and recommendations on IM/IT issues to senior management***.
E3. Significant** experience in managing or collaborating with financial management, including tasks such as budgeting, forecasting, planning, or reporting.

*Recent is defined as experience gained within the last five (5) years.
**Significant is defined as the breadth and depth of experience over two (2) years of full-time employment.
***Senior management is defined as Director level and above or private sector equivalent.

In addition to the previous essential qualifications, YOU MUST ALSO CLEARLY EXPLAIN (HOW, WHEN, WHERE, EXAMPLES) YOU MEET AT LEAST THREE (3) OF THE FOLLOWING (your resume will not be reviewed as a supplementary source of information) :

STREAM 1 – IM/IT Manager

E4.1 Experience in designing and maintaining architecture models such as Business Architecture, Information Architecture, Data Architecture, Systems Architecture, Technology Architecture, or Security Architecture.
E5.1 Experience performing, leading, or overseeing the development of architectural models for systems that made use of a multi- platform and multi-tier set of technologies requiring integration, had requirements for high reliability and availability and had a national/international or Enterprise scope.
E6.1 Experience in establishing and maintaining effective working IM/IT relationships with various internal or external stakeholders.
E7.1 Recent* and significant** experience in assessing and deploying security controls, such as tools and software applications with the objective of protecting IM/IT infrastructure from harmful incidents and malicious attacks.
E8.1 Recent* and significant** experience in implementing IT security policies and standards.
E9.1 Recent* experience in overseeing projects and collaborating with various business units remotely and in geographically dispersed locations.
E10.1 Recent* experience in managing human resources, including managing the performance of employees, coordinating, assigning, and evaluating the work of staff.
E11.1 Recent* experience in designing, implementing, and supporting Cloud-based technologies.

*Recent is defined as experience gained within the last five (5) years.
**Significant is defined as the breadth and depth of experience over two (2) years of full-time employment.

STREAM 2 – Senior IM/IT Advisor

E4.2 Experience in designing and maintaining architecture models such as Business Architecture, Information Architecture, Data Architecture, Systems Architecture, Technology Architecture, or Security Architecture.
E5.2 Experience performing, leading, or overseeing the development of architectural models for systems that made use of a multi- platform and multi-tier set of technologies requiring integration, had requirements for high reliability and availability and had a national/international or Enterprise scope.
E6.2 Recent* and significant** experience in the management of IM/IT projects or services.
E7.2 Experience in establishing and maintaining effective working IM/IT relationships with various internal or external stakeholders.
E8.2 Recent* and significant** experience in assessing and deploying security controls, such as tools and software applications with the objective of protecting IM/IT infrastructure from harmful incidents and malicious attacks.
E9.2 Recent* and significant** experience in implementing IT security policies and standards.
E10.2 Recent* experience in the use of software tools for tracking incidents.
E11.2 Recent* experience in designing, implementing, and supporting Cloud-based technologies

*Recent is defined as experience gained within the last five (5) years.
**Significant is defined as the breadth and depth of experience over two (2) years of full-time employment.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EDUCATION:
Stream 1 – IM/IT Manager
Stream 2 – Senior IM/IT Advisor

AEd1. Graduation with a bachelor’s degree from a recognized post-secondary institution with specialization in computer science, computer engineering or other discipline related to the position.

Degree equivalency

ASSET CERTIFICATIONS:
Stream 1 – IM/IT Manager
Stream 2 – Senior IM/IT Advisor

AEd2. Enterprise Architecture certification.
AEd3. Professional Certification in: Project Management Professional (PMP) designation or PRINCE2 Practitioner.
AEd4. ITIL certification. Professional certification from any of the following organizations: (ISC)2, CompTIA, ISACA, GIAC, or EC-Council.
AEd5. IT Certifications (AWS, Azure, MCSE, CCNP or equivalent)

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual - Imperative (BBB/BBB)
The current positions to staff are bilingual BBB/BBB but the pool could be used to staff positions with various language requirements: Bilingual BBB/BBB, English essential or English or French essential.

Information on language requirements

KNOWLEDGE:
Stream 1 – IM/IT Manager
Stream 2 – Senior IM/IT Advisor

K1.Knowledge of industry and current government-wide initiatives, trends, or best
practices that affect the management of IM/IT and the delivery of IM/IT services within the Government of Canada.

COMPETENCIES:
Stream 1 – IM/IT Manager
Stream 2 – Senior IM/IT Advisor

C1. Demonstrating Integrity and Respect
C2. Thinking things through
C3. Working Effectively with Others
C4. Showing Initiative and being action-oriented

ABILITIES:
Stream 1 – IM/IT Manager
Stream 2 – Senior IM/IT Advisor

A1. Ability to communicate effectively in writing.
A2. Ability to communicate effectively orally.
A3. Ability to analyze complex issues, formulate options and make recommendations.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE :
Stream 1 – IM/IT Manager
Stream 2 – Senior IM/IT Advisor

AE1.Experience tendering & managing contracts for professional services.
AE2.Experience in negotiating MOUs and SLAs with internal and external stakeholders.
AE3. Experience supporting a corporate-wide or enterprise-level COTS integration (e.g., Open Text (GCDocs), MS Office Suite, MS Teams, One Drive, SharePoint, MS Dynamics).
AE4. Experience in designing, implementing, and supporting networking technologies
AE5. Experience in designing, implementing, and supporting Microsoft desktop products, workstation operating systems including active directory users and computers in a large scale environment.
AE6. Experience and active participation in the development and management of departmental IM/IT plans, governance, or policies.
AE7. Experience gathering and analyzing client and partner business requirements.
AE8. Experience chairing or facilitating meetings with clients, partners and stakeholders.
AE9. Experience in designing, implementing, and supporting Audio Visual and Videoconferencing equipment and solutions.
AE10. Recent* and significant** experience in IT Services Management Framework including service strategy, service design, service transition, service operation and continual service improvement.

*Recent is defined as experience gained within the last five (5) years.
**Significant is defined as the breadth and depth of experience over two (2) years of full-time employment.

OPERATIONAL REQUIREMENTS:

Ability and willingness to travel as required.

Ability and willingness to work irregular hours, weekends, and occasional overtime.

Hybrid working environment (working remotely, Telework and presence in the office).

Conditions of employment

Security clearance: Reliability or Secret depending on the position to fill.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Frequently Asked Questions

Q: Why was my application automatically rejected when I submitted it?
A: You must meet all essential qualifications at the time you submit your application. If you receive a message "Application rejected at screening" immediately after submitting your application, you answered "No" to one of the essential qualifications. If you have incorrectly indicated "No", simply retrieve your application and update your answer to the screening question.

Q: What is the start date for the position?
A: We will be able to offer an approximate start date after the assessment phase (testing, interview, and reference checks) is completed.

Q: How do I apply?
A: Applications are accepted through the GC Jobs website.
Treasury Board of Canada Secretariat's video: "Cracking" the Code helps people who are looking for a new career with the Government of Canada to navigate the application process step by step.

Q: How will you communicate with me?
A: We will contact you at the email address that you have listed on your GC Jobs account. Please ensure that you regularly check your email inbox, junk mail folder and your GC Jobs account.

Q: Who can I contact if I have technical difficulties with the GC Jobs website?
A: You can contact the Public Service Commission of Canada's support centre. Select the "Contact Us" link below, in the left corner of this window, or by calling 1-888-780- 4444.

IMPORTANT APPLICATION INFORMATION

1. Candidates must meet all of the essential qualifications noted in the Statement of Merit Criteria to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

2. Depending on the number of applicants, needs and/or plans, the following may be applied during the assessment and/ or selection of candidates in the staffing process: top-down approach, cut-off scores, asset selection, organizational needs and/or operational requirements.

3. You will be required to provide proof of education credentials in the form of a
diploma or official transcript at the interview stage. Candidates with foreign credentials must provide proof of Canadian equivalency. Please contact the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

4. Several methods of assessment will be used to assess potential candidates (e.g. written exam, interview, reference check, etc.).

5. Acknowledgement of receipt of applications will not be sent.

6. Candidates are entitled to participate in the selection process in the official language of their choice with the exception of the assessment of their linguistic capacity.

7. All communications related to the process, including e-mail correspondence and telephone conversations, may be used to assess candidates' qualifications.

8. Candidates must provide two (2) supervisory references, one of which must be your current supervisor.

We thank all those who apply. Only those selected for further consideration will be contacted.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.