Stream 1: Team Leader / Stream 2: Technical Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

SSC is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove obstacles without altering the criteria being assessed to allow candidates with functional limitations to fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a Royal Canadian Mounted Police (RCMP) civilian member currently assigned to Shared Services Canada (SSC)? If so, we encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in the Contact information section below for more information.

SSC welcomes applications from eligible Veterans and Canadian Armed Forces (CAF) members. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

VERY IMPORTANT NOTE: Candidates must clearly demonstrate how they meet the essential education and experience criteria as well as the asset qualifications by responding to all the screening questions. Candidates must elaborate their answers by providing concrete examples, and indicate when and where they obtained this experience. Please note that failure to respond to the screening questions with the requested information could result in your application being rejected.

Work environment

Join Us!

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

We are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote and strive for an inclusive work environment, a positive work-life balance with a commitment to workplace wellness.

SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence. Each employee must be assigned to an approved SSC designated worksite, however, alternate work arrangements (such as telework) may be considered based on the operational requirements of the position.

Intent of the process

A pool of partially qualified candidates may be established and used to staff positions with various tenures, various bilingual language profiles and security requirements at Shared Services Canada (SSC).

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL EDUCATION

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note: At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

ESSENTIAL EXPERIENCE

BOTH STREAMS
EX1: Recent and significant* experience leading and/or contributing to the development and/or delivery of an IM/IT project, initiative or service.

EX2: Experience working with a multi-disciplinary team to develop or deliver an IM/IT initiative, project, program or service.

EX3: Recent and significant* experience providing technical advice and recommendations to clients, colleagues, supervisors or managers on IM/IT issues.

EX4: Recent and significant* experience preparing or maintaining technical documentation.

STREAM 1 (Team Leader) ONLY
EX5: Experience in the supervision and/or providing direction, prioritization and assessment of work of contractors and/or employees.

STREAM 2 ( Technical Advisor) ONLY
EX6: Recent and significant* experience in gathering and analyzing IM/IT client business requirements.

Definition:
*Recent and significant is understood to mean the depth and breadth of experience normally associated with having performed a broad range of activities related to the functions of the position which is obtained over a period of approximately two cumulative (2) years within the last five (5).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EDUCATION

• A degree or a diploma from a 3-year program offered by a recognized University or College with specialization in Computer Sciences, Computer Engineering or any other field related to the position;
• Azure Certification;
• ITIL Foundations Certification (v3 or higher);
• Professional Certification in: Project Management Profession (PMP) designation or PRINCE2 Practitioner;
• Certified Data Management Professional (CDMP);
• Certified Business Intelligence Professional (CBIP);
• Prosci Certified Change Practitioner.

Degree equivalency

ASSET EXPERIENCE

AEXP1: Experience working with Agile methodologies (user stories, sprint planning, sprint retrospectives, sprint reviews, daily scrums, or backlog grooming);
AEXP2: Recent and Significant* experience delivering services to support adoption of sound data management and/or analytic practices in one of the following: data quality, data governance, data acquisition, data architecture, data integration and interoperability, data storage, data analytics and/or data security;
AEXP3: Recent and significant* experience in the review, development and application of business process models such as use cases, process maps or workflow diagrams;
AEXP4: Experience with Cloud storage systems, such as Microsoft Azure cloud platforms;
AEXP5: Experience in managing or administrating Electronic documents and records management system (EDRMS), such as GCdocs or M365;
AEXP6: Recent and significant* experience with current IM/IT trends within industry and the Government of Canada such as cloud, artificial intelligence, open source software or data mining;
AEXP7: Experience in financial management including tasks such as preparing and monitoring a budget or contracts;
AEXP8: Experience providing technical support in an IM/IT environment in one or more of the following (specify all that apply):
• IT infrastructure;
• Technical architecture services;
• Technical design services.
AEXP9: Experience in providing operational support in one or more of the following (specify all that apply):
• Commercial off-the-shelf (COTS);
• DBMS database administrator.
AEXP10: Experience in costing of IT solutions and projects including the billing process of collecting revenues and or recovering costs.

Definition:
*Recent and significant is understood to mean the depth and breadth of experience normally associated with having performed a broad range of activities related to the functions of the position which is obtained over a period of approximately two cumulative (2) years within the last five (5).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative
LINGUISTIC PROFILE

STREAM 1 - Team Leader: Bilingual CBC
STREAM 2 - Technical Advisor: Bilingual BBB and CBC

Information on language requirements

ESSENTIAL KNOWLEDGE

Knowledge of current and emerging IM/IT trends and issues and their impact on the Government of Canada.

ESSENTIAL COMPETENCIES

BOTH STREAMS
C1: Analytical Thinking
C2: Client Service Orientation
C3: Achieve Results
C4: Uphold Integrity and Respect
C5: Effective Interactive Communication in writing
C6: Effective Interactive Communication in oral

The following may be applied / assessed at a later date (may be needed for the job)

ASSET KNOWLEDGE

AK1: Knowledge of IT Project Management standards and best practices.
AK2: Knowledge of the principles and practices of IT incident management.
AK3: Knowledge of information and data management and analytics challenges and priorities of the Government of Canada.

OPERATIONAL REQUIREMENTS

• Willing and able to work overtime;
• Willing and able to travel;
• Willing and able to work remotely.

Conditions of employment

Reliability Status security clearance - Other security clearances may be required depending on the position to be staffed (i.e. Secret security clearance)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. Candidates are entitled to participate in the selection process in the official language of their choice.

2. All applications must be submitted online through GC Jobs (https://www.canada.ca/en/services/jobs/opportunities/government.html). Do not send applications by e-mail, fax or mail, as they will not be accepted.

3. Communication pertaining to this selection process will be sent by e-mail. It is your responsibility to verify your e-mail account, including your junk/spam folders for new communication regarding this selection process on a regular basis and to advise us of any change of address, phone number and/or e-mail address.

4. Acknowledgment of receipt of applications will not be sent. Applicants who are screened in to this selection process will be sent further information by email regarding what to expect during subsequent phases of this selection process.

5. Various assessment tools may be used in this selection process such as a written exam, reference checks, an interview, etc.

6. Candidates will be asked to provide proof of their education credentials and certifications later in the process.

7. Depending on the number of applicants, volume management strategies such as, but not limited to, top-down approach, cut-off scores, random selection and/or assessment may be used for the purpose of managing applications/candidates.

8. The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

We thank all those who apply.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.